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This tea set originally came with a kettle, but customer support was able to remove the kettle and discount the set for me since I already had a kettle.
The tea set was packaged expertly and the pieces are great. I did notice a crack in the plastic tray insert for the tea set but none of the porcelain pieces or the stone tray itself were damaged at all. I reached out to Umi and they offered to replace the tray free of charge and include a small tea knife as a gesture of good will.
I cannot overstate how good the customer service was during the entire process! When I had a question about removing the kettle that I would not use, they were able to get it removed. When I was unsure of the status of the package shipping they helped me to figure out where in the process it was, and when a piece was damaged, they offered to replace it free of charge.
Recommendation: Great customer service, expensive, but quality
