Umi Tea Sets’s earns a 4.5-star rating from 15 reviews, showing that the majority of tea enthusiasts are exceptionally satisfied with tea set purchases.
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Umi Tea Sets - Good
I recently purchased a tea set from Umi Tea Sets, and I am incredibly impressed with the quality and craftsmanship. The tea cup I received is beautifully handmade, with intricate designs that add an authentic touch to my tea experience. The texture of the cup feels great in the hand, and it maintains the perfect temperature for sipping tea, whether it’s a...
Read full review of Umi Tea SetsWonderful, hassle free experience
I ordered my first tea set from Umi and was pleasantly surprised by the care and attention placed on the shipment. My tea set arrived quicker than expected given that it was coming internationally. I have been enjoying my tea set every day since it arrived. It’s beautiful quality and just as pictured on the website. The selection of tea sets at reasonable prices was also amazing!
Decent vendor
Purchased a Gong fu tea tray, tea utensils and tea knife from Umi Tea Sets.
The utensils and tea knife were ok, but I felt that I could've purchased them elsewhere and received a better price. the tea Tray was good though. I specifically didn't want a cheap bamboo tea tray and know that there are a lot of counterfeits out there. The one I purchased from Umi was a Paka Paka wood tray, and I was able to verify it's authenticity. (i drilled a small hole in the bottom of the tray to verify that it was solid wood and not laminate or bamboo) 4/5 stars. I'd buy from them again.
Purchase experience
I recently purchased a **gaiwan tea cup** from **Umi Tea**, and I’ve been thoroughly impressed by its quality and functionality. First off, the craftsmanship is stunning. The porcelain is smooth and elegant, giving it a refined, minimalist aesthetic that pairs beautifully with the traditional tea experience. It feels lightweight yet durable in hand, which is crucial for daily use, and the lid fits perfectly, making it easy to control the steeping process.
One of the key features I love is how the **gaiwan** retains heat. It holds warmth effectively, allowing the tea to develop rich flavors without cooling too quickly. Additionally, it’s designed in a way that makes pouring a breeze. The lid and the wide brim give you just enough control to pour your tea without spilling the leaves or liquid. Despite handling boiling water, it remains comfortable to hold without burning your fingers, thanks to the well-designed proportions.
This gaiwan is perfect for gongfu tea sessions or anyone looking to elevate their tea ritual. It’s easy to clean and store, and its small size makes it ideal for brewing several short infusions, which I appreciate when experimenting with different types of tea. Overall, this Umi Tea gaiwan has significantly enhanced my tea-drinking experience. If you're a tea lover looking for a versatile, high-quality brewing vessel, I highly recommend this one. It combines beauty, tradition, and functionality in a way that’s hard to beat.
Recommendation: Can buy
Highly recommend
Everything I've ordered from umi tea sets has been high quality. I got a tea tray which I use every day and I even decided to get a tea table which I also use every day as well. I've really elevated my gongfu tea experience by having a proper tea table and tray, it makes it feel like I have a small Chinese tea shop in my room. The cups and tea pets I've ordered have also been wonderful.
Recommendation: Yes
Umi Tea Sets - Most talented artisans
I ordered this set after reading how it’s crafted and the way in which each step is important during the Japanese Tea Ceremony. Everything Umi Tea creates is designed to enhance the flavor of the tea which is explained on their site. After receiving the tea set I knew my daughter would be so overwhelmingly happy with it. She is learning Japanese and i...
Read full review of Umi Tea SetsUmi Tea Sets - Ice crack tea set fire wood stone tray
This tea set originally came with a kettle, but customer support was able to remove the kettle and discount the set for me since I already had a kettle. The tea set was packaged expertly and the pieces are great. I did notice a crack in the plastic tray insert for the tea set but none of the porcelain pieces or the stone tray itself were damaged at all. I...
Read full review of Umi Tea SetsUmi Tea Sets - Beauteaful and high qualitea
Puns aside, we are very happy with our Umi Tea Sets purchase. For her birthday my wife wanted a traditional Chinese tea set, and we did quite a bit of shopping around. Most products were either too expensive or not at all authentic. We settled on Umi, and ordered a Ruyao tea set along with a few larger glazed cups. They arrived promptly and were very...
Read full review of Umi Tea SetsUmi Tea Sets - Genuine and patient customer service
The sky blue set is a splendid result of good production quality with an excellent smooth finish with an elegant but simple bamboo image design. No cracks or damage are evident and were expertly packaged for the long trip with the negative possibilities in mind. My mother definitely loved when I presented her this as a gift ever since I shared the gongfu...
Read full review of Umi Tea SetsRivet pattern thickened glass teapot
I recently purchased the Rivet Pattern Thickened Glass Teapot, and it's fantastic. The elegant design and durable thickened glass add sophistication and retain heat well. The sturdy handle and precise spout make pouring easy and drip-free. It's easy to clean, and the infuser works perfectly for both loose leaf tea and tea bags. Highly recommended for any tea enthusiast!
Recommendation: Highly recommend
Umi Tea Sets - Japanese mountain sun travel tea set
The Japanese Mountain Sun Travel Tea Set from Umi is a delightful blend of traditional craftsmanship and modern convenience. This elegant set includes a teapot, three teacups, and a travel case, making it perfect for on the go tea. One of the standout features of this set is its portability. The compact, padded travel case is designed to protect the...
Read full review of Umi Tea SetsBeautiful
I took a chance to purchase my wedding ceremony tea set from Umi Tea and I'm so happy that I did! The set was just as beautiful in person as it was online. The sets are very delicate, so please keep that in mind. My tray came broken, I'm assuming from the shipping, and they quickly rectified the issue.
The cups are very tiny, perfect for one cup of tea. While I'm happy with the product I was even happier with the customer service. Just be mindful that you should order with a lot of time, shipping is a little slow. Understandably.
Umi Tea Sets: A Tea Lover's Paradise with Top-Notch Customer Service
Umi Tea Sets is a great place to get your tea fix! They have a wide variety of teas and tea-making equipment available for purchase, and they even ship worldwide! The customer service team is very knowledgeable and helpful, which makes the buying experience a breeze.
I recently tried their loose leaf tea and was blown away by the quality and taste. I'm already eyeing up some of the other delicious flavors they have available.
One thing I really appreciate about Umi Tea Sets is how well they pack their items. Everything arrives in great condition, and they offer multiple shipping options and a hassle-free refund policy.
Overall, I highly recommend Umi Tea Sets for anyone looking for a great selection of teas and tea-making equipment. Their customer service is top-notch, and their products are of the highest quality.
Disappointed with Umi Tea Sets Hot Plate: No Mention of 220V Power Requirement in Product Description
I recently made a purchase from Umi Tea Sets and I must say, I was not completely satisfied with my experience. I ordered a hot plate to use with my kettle that I had purchased from another store. However, when I tried to use it, I found that it took almost 30 minutes for the water to boil. I was quite surprised as I had expected it to work much faster.
After some investigation, I discovered that the hot plate required a 220V outlet, which was not compatible with the outlets in the US. Although the plug was compatible, there were no obvious electrical issues. I was disappointed to find that there was no mention of this power requirement in the product description, despite the page being specifically geared towards US customers.
When I contacted the seller, they offered me a full refund if I shipped the product back to China. However, the cost of shipping was over $60, which was more than the cost of the product itself. The seller then offered to refund me $15 if I decided to keep the product. While I appreciated the gesture, I was still disappointed that I had to pay for a product that did not work as expected.
To warn other US customers, I wrote a review on the company site detailing my experience. However, to my surprise, my review has not been posted yet. I hope that the company will take my feedback into consideration and update their product descriptions to include important information like power requirements.
Overall, while I appreciate the seller's attempts to resolve the issue, I was disappointed with my experience with Umi Tea Sets. I hope that they will take steps to improve their customer experience in the future.
Disappointing experience with umi tea sets: slow shipping, broken items, and bait-and-switch tactics
I gotta say, I was pretty disappointed with my experience with Umi Tea Sets. It took FOREVER for my order to arrive, like over a month. And to make matters worse, they didn't even send me a confirmation email or anything. I had to keep bugging them to get a tracking number.
When the package finally arrived, I was so excited to open it up and see my new tea set. But then I noticed that a bunch of the ceramic pieces were broken. Like, seriously? How hard is it to pack things properly for shipping?
And to top it all off, they didn't even send me everything I ordered. Like, what the heck? I only got one of some of the items I ordered, even though I clearly ordered multiple quantities.
But the thing that really got me was the bait-and-switch they pulled on me. They showed one tea tray in the listing, but then sent me a completely different one that didn't even match the set. Like, what's the point of advertising one thing and then sending something totally different?
When I tried to contact them about all these issues, they basically told me tough luck. They said I had to ship everything back to them at my own expense (which would have cost me over $100!) and they wouldn't do anything else to help me. They wouldn't even admit that it was their fault that the items were broken or missing.
Honestly, I would NOT recommend this site to anyone. Their products are low quality, their shipping is slow and unreliable, and their customer service is non-existent. Save yourself the hassle and find a different tea set supplier.
I am stunned by the quality of the cups I received. They were packaged creatively and beautifully. Will definitely order again.
I had a wonderful time ordering from this company. Responsive process !
I purchased 2 tea cups for myself and partner. They were delivered promptly and came in beautiful packaging. Excellent quality! Will definitely order again!
Had a very good experience with Umi tea. Naturally this is an overseas company so be lenient in the delivery time. But the products are great and the team is lovely and communicative :)
I love my travel tea set from Umi. I was hesitant to order, but it was shipped well and came with a great case and is a high quality travel tea set. I took mine on a long train ride and it was perfect place and way to have tea. I now take it hiking and use it for my friends with morning meditations on the go.
I love my tea set! I have been using it for a few months now and it has a great, compact design. It has exactly all the components I need/want in a travel set. In addition, my recent customer service experience was great. I needed a replacement part for the set and the team got back to me right away with a solution.
I highly recommend Umi tea sets. From the tea they sell, to the tea sets they sell, are the highest quality and they typically ship the items very quickly. The items are indeed authentic.
I bought a travel set so I can take me tea out and about, and I have drunk in forests, on beaches, next to wild rivers and many times out in the garden. I love it for being compact and taking tea on the road!
The most beautiful tea set I have received, with good quality and exquisite workmanship. Make your tea time special, enjoy tea with friends or drink by yourself are perfect. The whole tea set is carefully packed and every pieces are in good condition. Thank you very much. It was worth it. It is worth recommending!
Last month I purchased an ice crack blue ceramic tea set on Umi Tea Sets and the design is so unique. The quality is so high and the staff of Umi Tea Sets were so patient to answer all my questions. Definitely will make another purchase again!
Umi Tea Sets Complaints 0
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Is Umi Tea Sets Legit?
Umi Tea Sets earns a trustworthiness rating of 11%
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About Umi Tea Sets
One of the standout features of Umi Tea Sets is the wide range of tea sets and accessories available on their website. From traditional Chinese tea sets to modern and contemporary designs, the store has something for everyone. The tea sets are made from high-quality materials such as porcelain, ceramic, and glass, ensuring that they are durable and long-lasting.
In addition to tea sets, Umi Tea Sets also offers a variety of tea accessories such as tea infusers, tea strainers, and tea trays. These accessories are designed to enhance the tea-drinking experience and make it more enjoyable and convenient.
Another great feature of Umi Tea Sets is their commitment to customer satisfaction. The company has a team of dedicated customer service representatives who are always ready to assist customers with any questions or concerns they may have. They also offer a hassle-free return policy, ensuring that customers are satisfied with their purchases.
Overall, Umi Tea Sets is a reliable and trustworthy online store that offers high-quality tea sets and accessories at affordable prices. With their wide range of products and exceptional customer service, they are a go-to destination for tea lovers worldwide.
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 01, 2024
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