Menu
For Business Write a review File a complaint
Umobix Customer Service Phone, Email, Contacts

Umobix
Reviews and Complaints

www.umobix.com

Learn how the rating is calculated

3.9 14 Reviews 3 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Umobix Reviews 17

ComplaintsBoard
E
12:00 am EDT

Umobix Mixed Feelings About Umobix: A Parent's Perspective

As a parent, I understand the importance of keeping my children safe online, which led me to try Umobix. The app offers a range of features like GPS tracking, call monitoring, and social media tracking. While the installation process was a bit time-consuming, the real-time location tracking feature was precise and reliable. However, I was disappointed to find out that some features were not available for iPhones, which was not clearly stated upfront. Customer support was responsive but could be more proactive in addressing issues. Overall, Umobix has potential for parents looking to monitor their children's online activities, but improvements are needed to enhance the user experience.

Read full review of Umobix
Hide full review
ComplaintsBoard
C
5:29 am EDT
Verified customer This review was posted by a verified customer. Learn more

Umobix ALEXA FROM UMOBIX

When I first got this app a few things just wasn't right. They said give it a couple of days & it will work it self out. After the 5th day I was really getting aggravated so a technician tryed fixing the problem & then another, that's when I asked for a full refund. They said please let us try 1 more time. & I'm glad I did that's when they sent ALEXE from uMobix she was able to do what 2 other technicians we're unable to do! I guess they save the BEST FOR LAST!

Read full review of Umobix
Hide full review
ComplaintsBoard
N
4:47 am EDT
Verified customer This review was posted by a verified customer. Learn more

Umobix The best Spy application

I had some concerns about my immature dependent, and I went online and found the Umobix app to track my dependent's activities. I was able to see messages, internet searches, website visits and social media activities. This action allowed me to stop a planned event that would have damaged her, and other lives. I was able to get clarity about her negative behavior and take action to change some bad self-destructive behavior. I'm so thankful that I was able to install the Umobix.

Read full review of Umobix
Hide full review
  1. Pros
    1. Comprehensive tracking features
    2. User-friendly interface design
    3. Real-time data updates
    4. Stealth mode operation
    5. Wide range of device compatibility
  1. Cons
    1. Privacy Concerns: Potential for misuse.
    2. Legal Implications: May violate privacy laws.
    3. Limited Device Compatibility: Not universal.
    4. Potential for Detection: Not entirely stealthy.
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Umobix Absolutely is a must

Very grateful to Timothy Johanson for helping me with the installation. I've used two different services, and umobix is by far the better of the two. Automatic installation that lasts only seconds. Easy Uninstall. Timothy helped guide me through the process. Only thing I would say is that the development team failed me one out of four times when I asked "Kris Jenner" to help me with an issue about audio and video streaming. She said development team would fix it but it was never fixed, which is why I had Tim help me with the uninstall. Thanks!

Read full review of Umobix
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Umobix Quick response by the customer service

I am not very good with gadget nor application because I came from old school where things were very simple as compared to today's world. I had to find an application to monitor my daughter's activities that was slightly off track. I decided to buy SpyBubble with my limited hi tech knowledge. I found out that the customer service team has been very responsive to my problem and lead me all the way to make me comfortable using the app. I like to thank you the team and especially to Sandra from SpyBubble who had given me a step by step information. Keep up the good work to SpyBubble team.

Read full review of Umobix
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

Umobix BEST APP EVER!

I am SOOOOOO HAPPY that i found this app... it is my eyes and ears & i can finally have peace of mind knowing that everyone and everything is taken care of & there will be no suprises in my family's lives. The customer service? IM SPEECHLESS... AT HOW AMAZING EVERY SINGLE PERSON HAS BEEN! Ive been confused and irritable over my lack of knowledge for this app & the customer service personnel have helped me every step, with kindness and patience. I even got a month free because of an error I made... NOT THEIR ERROR... MY ERROR! App is amazing! I have so much peace of mind these days... worth EVERY PENNY!

Read full review of Umobix
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Umobix Nicky was so patient!

Omg! For some reason the target phone stopped updating and I couldn't get anything for a week...everything that I was told to do yesterday wasn't working...sooo...I came back on chat today and Nicky was helping me, it took some time and I'm sure she had to have been frustrated with me as I was with tryin to do what she said...I'm pretty sure we solved the problem unlinking the target phone and gonna relink tonite...it seemed nothing was working right...so new credentials and Nicky unlinked the target phone for me...so now I can start over tonite...she was so nice and patient to the end with me...its so great to have customer like this! Thank you Nicky! DJ

Read full review of Umobix
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Umobix Texespot was of great benefit to me

Texespot was of great benefit to me, I never taught i would still come to recover my lost investment that has been up to six months of time. I was just going through an article relating to lost investment. People where really dropping nice comments about him. How he did so excellent in recovering their lost investment. Through that i came across his Instagram contact. Personally I had already was living with the thought that i already lost it all but then i decided to write him for help to recover my lost usdt of $260k which i had lost to an investment company, after giving him the details of how everything happened and how i had made all payment to them, sent him some screenshots, he then went on with the recovery, the process was quite a successful one cause I later got everything back to my wallet just within few days of the exercise. Could you be needing any help to get what you've lost to scammers i recommend TEXESPOT for you, that's the instagram Id to reach out to him..

Read full review of Umobix
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

Umobix TEXESPOT saved my life, Since I ventured into crypto investment

TEXESPOT saved my life, I saw him after reading some reviews on here and it has been on of the best decisions of my life. My name is Selen Andel, am from UK but I grew up in Union Berlin and I have been living here all my life. I was never the money spender kind of person, I have always managed my life but also looking to do more cos I want a better life for me and my kids so I ventured into crypto investment, I had a friend who guided me on how to buy and hodl till the price goes up and then I met a girl on telegram, we talked for a while and started dating and she told me she works for a crypto investment platform online and urged me to invest in the platform so she can get some referral bonus and I did, I ended up investing everything I had and I lost it all about ?41k which left me depressed cos I lost both my money and the girl cos she was a fake profile and that was when I started looking for a way to recover and stumbled upon the reviews on here. This was the best decision I ever made in my life.

Read full review of Umobix
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Umobix Exceptional Customer Service and Reliable Mobile Monitoring Solutions: A Review of Umobix

When it comes to mobile monitoring, one name that comes to mind is Umobix. In my personal experience with their service, I can confidently say that they have exceeded my expectations, and Sandra, the customer service representative I spoke with on multiple occasions, is a particular standout.

Not only is Sandra knowledgeable about the product, but she's also friendly and approachable, which made the entire experience a breeze. Her problem solving skills are exceptional, and she always had quick and effective solutions to any issue I presented her. I appreciate how she took the time to understand my needs and concerns, making me feel valued as a customer.

One of the things I appreciated most about Sandra was how personable she was; she went above and beyond to ensure that my experience with Umobix was exceptional. It's evident that she has a genuine desire to help others, and she embodies the level of professionalism and customer service that sets Umobix apart from other mobile monitoring services. Sandra truly gets the job done and is a valuable asset to the team.

Overall, I cannot recommend Umobix and their service enough. With detailed reports and user-friendly features, Umobix provides reliable mobile monitoring solutions for families and businesses alike. The customer service provided by Sandra was the cherry on top and made my experience with Umobix top-notch. If you're in the market for mobile monitoring, you won't regret choosing Umobix.

Read full review of Umobix
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

Umobix Efficient and Effective: My Review of Umobix - The Ultimate Phone Monitoring Software

I recently started using Umobix and I must say, I am blown away by its efficiency and effectiveness. The service is incredibly intuitive and user-friendly, meaning that even the least tech-savvy person can easily navigate through its features. The best part is that it provides a comprehensive overview of all the activity on the target device, leaving no stone unturned.

From monitoring calls, messages and social media activity to tracking GPS location and recording audio conversations, this software has everything covered. The level of detail it provides is truly impressive and ensures that there is no room for suspicion or doubt. Gone are the days when you had to sneak around and snoop on someone's phone to find out the truth. Umobix brings all the information to you on a silver platter.

Another aspect of this service that stands out is their customer support. Sandra from Umobix has been an absolute rockstar in helping me get started and answering all my queries. She was extremely patient and helpful, going above and beyond to ensure that I understood everything clearly. Customer service can really make or break a product and it's refreshing to see a company that takes it so seriously.

Overall, I highly recommend Umobix to anyone who needs to keep tabs on someone or something. It's a reliable and accurate tool that delivers all the information one needs without fail. And with excellent customer service to boot, it's a win-win situation!

Read full review of Umobix
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Umobix Umobix: A High-quality Monitoring Solution with Exceptional Customer Service

I recently stumbled upon Umobix and decided to give it a try. I must say, I am quite impressed with the app's performance and features. In fact, it exceeded my expectations in terms of quality and user-friendliness.

What stood out to me was the seamless installation process. It was quick, easy and hassle-free. The interface is also well designed, making it incredibly intuitive to use. I was able to navigate through the app without any difficulties, which was a relief, as I am not tech-savvy.

That said, I did face one issue with permissions, which left me a bit frustrated. However, I was highly impressed with the customer support team from Umobix. Sandra, the customer support representative, was quick to respond to my query, and the problem was resolved promptly. This kind of customer service is rare these days, and I highly commend them for their exceptional service.

Overall, I am incredibly pleased with Umobix's performance and highly recommend it. It is an outstanding tool for tracking device activity that parents, employers or anyone needing to monitor device activity can use to their advantage. If you are looking for an all-in-one monitoring solution, then look no further than Umobix.

Read full review of Umobix
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Umobix Umobix Software Review: Disappointing Experience, Overpriced, and Possible Scam

I recently invested in the Umobix software and unfortunately, I have experienced a number of issues during the setup process. Despite being quite expensive, I simply cannot seem to get it running as I would like it to. At this moment, I feel like it is nothing more than an unscrupulous scam and I cannot help but advise others not to succumb to the tempting reviews that can be found on this platform.

To add insult to injury, I have even realized that Umobix charges significantly more than other similar software providers, yet they seem reluctant to provide a refund, even in situations where they themselves admit that the app is not functional. To be honest, my previous dealings with xnspy were much more successful and I find myself in the position where I now regret switching to Umobix.

Read full review of Umobix
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Umobix Unbeatable Customer Service: My Experience with uMobix's Support Team

When it comes to monitoring software, uMobix is the real deal. I have been using this platform for about two months now and have been blown away by the functionality and reliability it offers. But what really sets uMobix apart is their exceptional support team. Whenever I have a question or concern, they are always there to provide me with the guidance and assistance I need.

In particular, I have had the pleasure of working with Kris Jenner, one of uMobix's knowledgeable support agents. Kris has been an incredible resource for me, offering practical solutions to any issues or problems I have encountered. Recently, when I was struggling with an issue that had arisen elsewhere, Kris took the time to help me resolve it by explaining the problem and walking me through the steps I needed to take to fix it. Thanks to Kris's expertise, I was able to correct the issue quickly and efficiently.

I cannot speak highly enough of the uMobix support team, and Kris in particular. They truly care about their clients and are committed to providing top-notch service every step of the way. Whether you are a new user or a seasoned veteran of uMobix, you can rest assured that their support team will be there to help you with anything you need. I highly recommend this platform to anyone looking for a reliable and user-friendly monitoring system that comes paired with unbeatable customer service.

Read full review of Umobix and 3 comments
Hide full review
3 comments
Add a comment
W
W
wdabrat64
Mullins, US

They say you can join for $1 then you cancel, they still charge you card for $ 49.99 I want my money back, please people they are a scam do not use this company. Put my money back into my account. They are a scamming

A
A
Amel Gaming
US
Verified customer This complaint was posted by a verified customer. Learn more

The refund process is too complicated even though it's only been a few days.

Payment Id : [protected]

Receipt number:

f5a49178-fe60-46c1-9637-e6460eacb211

S
S
Shana robinson
US
Verified customer This complaint was posted by a verified customer. Learn more

Yes they refunded me back but when I told them I couldn’t get my refund because I don’t have access to my bank account and my card no more they kept telling me they couldn’t send me a check through the mail and kept telling me to contact my bank and I kept telling them my bank couldn’t do nothing about it

Umobix Complaints 3

ComplaintsBoard
B
3:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Umobix Scam company, read the refund policies, despite they said 14 days guarantee money back

This are the NO refund will be issued in case:
Practically once you buy this product you have 0 chances get back your money.
The app is not so invisible as they claim, a special VPN must be always active on the target phone and that's very visible so judge by yourself before you buy it!

The user has lost its private encryption key, which has resulted in loss of data, temporary loss of access to the user's User Space or any other inconveniences for the user;
The user refuses to re-install or re-link Umobix Software in the event of the performed upgrade of the operating system on the target device;
The user's target device is not in compliance with the Umobix Compatibility Policy;
The target device has lost connection with Umobix subscription due to the absence of Internet access, factory reset or update to the latest operating system version;
The user's account was defined as Dormant. Account is regarded as Dormant if from the last log-in date passed 1.5 months (45 days) and the customer did not access his account within this time frame.
In addition to the above, no refund can be issued to a user in case the reasons for a refund are completely beyond Umobix control. They include, but are not limited to:

A target phone is not owned by a user or a user did not receive a consent of a target phone owner to install the Umobix Software;
A target phone does not have Internet access (no money left on the target phone account, temporary service interruption, roaming-related problem, etc.);
The carrier operator is changed by a target phone user that leads to the loss of Internet connectivity and consequently improper functioning of Umobix Software;
Update of operating system of a target phone;
A target phone was reset to original factory settings;
A user does not follow the installation guidelines of our customer support team via email or telephone call;
A user does not accept technical assistance;
A user does not have a physical access to a target phone or has forgotten the password to unlock it;
A user did not receive the data that had been saved on a target phone before Umobix was installed on it;
A user is either unable or does not want to obtain physical access to the target device in order to enable iCloud backup;
2-factor/2-step verification is enabled on a target device and a user is unable to have physical access to the device.
A user does not have up-to-date iCloud credentials for target Apple ID account;
A target device runs unsupported operating system. The following operating systems are NOT supported: Symbian Belle, Windows Phone, Windows Mobile, BlackBerry 10 or Bada;
A user intended to use Umobix Phone on more than one target device after purchasing one subscription plan;
Personal reasons (I've changed my mind, I've made a purchase by mistake, Software was not used, etc.);
Umobix Software was unlinked or damaged by anti-virus software, target device's owner or other services.

Read full review of Umobix
Hide full review
ComplaintsBoard
J
12:56 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Umobix Unobix refusing to issue a refund

I wanted to try this service

and by mistake I paid a membership for 2 years. The same day I contacted them and explained that I won't use the product and that I have 14 days trial period to ask for refund.

They refused to to issue a refund. Very acammy by them. They wanted to keep that money even I sent so many mails explaining and asking my money back.

Very unprofessional. They are basically stealing from me...Shame on them

Read full review of Umobix and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
A
A
Amel Gaming
US
Sep 27, 2023 8:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

does not match the description about refund and steals money

ComplaintsBoard
T
6:35 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Umobix Parental control

Purchased your parental control app last Tues 27th June 2023.

Advert implied easy to install.

It was not!

Advert implied East dashboard showing all data of calls, messages and WhatsApp.

It does not - data now does not connect and hasn't download in days. And when it did nothing came up for calls or texts I had made as tests.

Advert implied my daughter would not know I am monitoring her phone.

She will as its the verification code is sent to her phone when we have added my partners number as trustsd it still goes to her phone.

Requested my money back and not had a decent reply.

I want my money back or reporting this poorly advertised product which does not deliver

Desired outcome: My money back

Read full review of Umobix
Hide full review

Is Umobix Legit?

Umobix earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Umobix to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Umobix is known for their high standards and safety. If you're thinking about dealing with Umobix, it's wise to check how they handle complaints.

Umobix has received 13 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Umobix.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Umobix.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several mixed reviews for Umobix have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

We looked up Umobix and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

About Umobix

Screenshot Umobix
Umobix is a trustworthy and reliable cell phone monitoring software that provides real-time data and insights into the activities of the user's target device. This cutting-edge technology has earned a reputation as one of the most comprehensive and versatile software in the market, and it's easy to use interface and customization options make it a popular choice for users around the world.

With Umobix, users can monitor calls, messages, social media, GPS locations, and many other aspects of the target device. This provides parents peace of mind when it comes to tracking their children's online activities, while employers use it to improve their employees' productivity and prevent data breaches. Additionally, Umobix also helps individuals track their own devices in case of theft, loss, or other emergencies.

Umobix's advanced technology allows it to invisibly collect data from the target device, so the user can view this information remotely on their device's dashboard. The dashboard is user-friendly and displays all the essential data that the user needs at a glance. Also, Umobix stores all data on a secure server, ensuring the privacy and security of sensitive information.

Moreover, Umobix's advanced features make it an excellent choice compared to its competitors. For instance, its text message monitoring feature captures deleted messages- a feature uncommon to many other monitoring software providers. Umobix's GPS location tracking is also highly accurate, providing real-time updates, and creating a virtual map of the device's current location.

In conclusion, Umobix is an outstanding monitoring software that makes it easy to monitor target device's activities, providing reliable and accurate insights. It offers an exceptional user experience, advanced features, and a high level of security and privacy. It's no surprise that Umobix has earned the reputation of being one of the best monitoring software in the market today.
How to file a complaint about Umobix?

Here is a guide on how to file a complaint or review about Umobix on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Umobix in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Umobix. Mention key areas, transactions with the company, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint or review for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Umobix on ComplaintsBoard.com.

Overview of Umobix complaint handling

Umobix reviews first appeared on Complaints Board on Apr 6, 2023. The latest review Mixed Feelings About Umobix: A Parent's Perspective was posted on Mar 30, 2024. Umobix has an average consumer rating of 1 stars from 17 reviews. Umobix has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.4
301 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Umobix Contacts

  2. Umobix phone numbers
    +1 (678) 916-7336
    +1 (678) 916-7336
    Click up if you have successfully reached Umobix by calling +1 (678) 916-7336 phone number 0 0 users reported that they have successfully reached Umobix by calling +1 (678) 916-7336 phone number Click down if you have unsuccessfully reached Umobix by calling +1 (678) 916-7336 phone number 0 0 users reported that they have UNsuccessfully reached Umobix by calling +1 (678) 916-7336 phone number
  3. Umobix emails
  4. Umobix social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Umobix Category
Umobix is ranked 86 among 300 companies in the Mobile Apps and Add-Ons category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.