Umpqua Bank review: Phone times are long + lack quick security support

I received several security alerts regarding my account via email which included this sentence:

"If you didn't make this request, please call us right away at [protected]. Please do not reply to this message, as it is an automated notification."

I called and after waiting 15 minutes I opted for the call back. I got a call back and was told I was going to be transferred to Tier 2 Online Banking. As I write this, I have been on hold 28 minutes.

While waiting, I attempted to log into my account and am shut out with no option to send confirmation to email, just a message that reads "Please try again or contact us for additional assistance. Thanks!"

THIS IS THE WORST CUSTOMER SERVICE, considering this is a security issue. Umpwua used to be very personable and responsive, but perhaps this merger has changed that.

A bank that can't respond quickly to security issues is a bank to steer clear from.

Still on hold... 29 minutes ...

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