United Auto Recovery
Reviews and Complaints

Hi my name is Cherese Young and my bank JP Morgan Chase Bank sent over info to you all letting you know that my account is paid up and I can redeem my vehicle. I have been calling you all since then to get an appointment scheduled but I can't get anyone on the phone. The bank called also. I'm concerned about charges still accumulating day by day because I can't reach anyone for an appointment. My vehicle is a 2017 GMC Terrain. Last 4 of Vin# is 6482

Can I please get someone to reach back out to me by email at [protected]@gmail.com or [protected]. Thanks

My appointment was on Wednesday the 28th at 230. Duffle bag and standard suitcase on wheels. Fiiled with clothes and documents. Inside the suitcase for two Michael kors sweaters a Wilson leather jacket Baltimore Ravens jersey a Michael Strahan suit Tommy Hilfiger shirts and 2 sets of AC gauges it also contains important government documents that I need.

Horrible company beware! Uar and bridgecrest is my lender they too have multiple complaints about there business practices. My car was repossessed on 9/1/22 from home. I called found out car was at uar. Called that day and everyday after several time since the 1st. Everyone I came in contact with is rude/inconsiderate/and just dont care. Multiple calls with absolutely resolution. Website is full of [censored]. The lot closes at the most ridiculous time 2pm. They wouldnt even tell me where my car is. I’m a medical professional I explained over and over thst I have patient info in my bag which is in my car. Still to no avail. No return call no appt to get my bag. Was told I could come get my things on 9/7 but I had to be there by 2:30. Mind you it was 1:30pm, at the time of the call and I was in pike county 1 1/2 hr away at a minimum from atlanta. Got a supervisor on the phone rude as hell! Transfer me to a voicemail/ call back another supervisor said she would call me in the morning the next day.. Nothing! Continuously dropped into some unknown voicemail box. Again no answer! Still no call back or resolution! Customer service needs an overhaul and we’ll a company procedures. This is the e company who’s motto is doing business with a human touch during financial trying times. [censored] the hold your things hostage! With no remorse if they cause anymore financial hardships. Unbelievable! I’m going to have to my employers risk management and their lawyers involved to my work bag back. Absolutely ridiculous! Despicable! They need to be shut down. Here I am 8 days later still can not get my personal items out of my car nor do I know where the car is.. They need an f rating from the bbb

They snook out in the middle of the night and towed my car without my knowledge. They were so quiet they didn't even wake my dogs. They didn't notify me in anyway. When I finally found them with an appointment they wouldn't let me get my stuff out of the car until they brought it up to the inside of the gate. They gave me no paperwork proving they could get it. My car is paid in full and I told the woman that and she laughed and said you will have to contact the bank of wells fargo which by the way has numerous law suites against them for illegally repo cars. I notice my back bumper was damaged. My dash camera was broken and the sim car missing. When I told her no one saw or heard her she laughed and said we are that good. She said I had 13 days in which to repossess the car which would sold at private auction either in ky or wv, I finally found it in Memphis Tn at their auction site to be sold by July 15th. I had the car listed as stolen when I noticed it first missing. I could tell my billfold had being gone thru and money missing. They were by law suppose to know on my door with the proper paperwork and documentation. As well as a deputy with them.

Yes I have rushed out several times since 920 of 2021 to get my personal belongings out of my vehicle that they represents from the United auto recovery not once have I ever got a return phone call and now they're telling me they don't even have my personal belongings yet the paperwork that I was informed with 60 days the company Exeter finance lied to me told me that they had my car all this time even in October which was a lie it went straight to auction on [protected] My mother unpassed away during this time and yet I didn't even get to say goodbye due to the fact of them repossessing my car And yet still have not got my personal belongings and yet they're lying to me still saying that they've made several attempts they have not they have not so they just dispose of your stuff before 60 days yeah it does state 60 days it hasn't even been 60 days

I went to retrieve my personal items they had taken everything out already they kept my gold bracelet, Gucci purse, and also my clothes. I know what I had in MY car they should've let me taken my own stuff then made me make an appointment for nothing. It's hard to contact them and they're never open. I could'nt get my stuff when they picked they car up because it was 11pm and he had the car in the air every that works for the company is stupid and thieves.

My name is Genesis Butler. My car was repossessed to this terrible most ridiculous company ever. I had to fight with them just to get my possessions out of it. I had asked them several times even after paying to possessions fee of $25 to get my items which included a child from state custody carseat and I specifically asked if there were going to be any fees when I pick it up. They refused to tell me where it was or give it back. They were endangering my daughter. Then I pay the finance company to get it back and now I try to set up an appointment and now they say there is a $700 redemption fee. That is the company's fee not my lender's. I had asked why I wasnt informed that there may be a fee there was no answer. I had spoken to Erica specifically 3 times about this. She refuses to answer any of my questions and work with the customer. All she did was ask for money. She is a money hungry person with no heart just like this company. You cannot recieve a straight answer on anything and then they tell you that you are being rude. I asked to speak the the supervisor ahead of and she refused to do so. I dont think she needs to be working there. She needs to find something that suits her better. If my vehicle is sold out from underneath due to that piece of crap company I will sue them and hopefully take everything that they have. I hope the company closes down soon because all they do is rip people off. I dont only lose my vehicle that I have owned for 4 years but I now have to start all over because people dont know how to tell the truth. If you want to run an honest company you need to be honest yourself.

My car was recovered by Thomas recovery.. When I gave the guy the key to my car me being in a rush I didn't notice him taking kinda long to bring my car from about 60 to 80ft across from me. My car has a broken mirror and my personals was missing out the car. I was missing my Nike box which contained my change purse with about 25-30 in coins and 420 dollars (candy money for my sons school fundraiser The worlds finest chocolate. The money was supposed to be due on the 26th of this month but the kids are out of school so I don't know when it's due right now but I don't have the money to replace products i have sold or haven't even purchased for my pre orders please help me get to the bottom of this. Also I already filed a claim at Thomas Recovery and I haven't heard anything from anybody...

A United Auto Recovery agent knocked on my girlfriend's front door yesterday, 02/21/2016 and asked for me, he then told me he was looking for my Chevorlet 1500, in which I have the title. When he realized he was not getting the truck, he began to get agitated, in front of my children and the neighborhood kids. He verbally abused me, calling me names, swearing at me, told me i was going to jail, illuded to carrying weapons, and even threatened bodily harm against me. This was all in an effort to provoke a fist fight, in which he was not going to be granted the satisfaction. I have since realized that this agent of United Auto Recovery has, possibly through extremely poor training, broken several laws in my state, all of which prohibited by Alabama's reposession codes, and defined in criminal code. I hereby pleade that they change their practices, as they can and will cost their contracted employers a hefty amount in penalties and retribution for harrassing collections practices.

My experience withe united auto recovery services has been notheing more thean unpleasant. It is unfortunate theat my spouse and I were greeted withe a series of circumstances and conditions theat crippled us financially. Needless to say we had critical decisions to make; car, mortgage, food or clothees and otheer essential items for our child so we had to choose thee obvious; and of course thee obvious happened (I ratheer thee car to be taken thean thee house for our son has special needs).
I don't have an issue withe thee fact theat some unidentified male withe a companion had been snooping around my property taking pictures 2 days prior to our vehicle being repossessed. I don't even have an issue withe thee fact theat theese same guys camped out in front of my drive way from thee time I noticed theem until I got tire of thee tow-truck eye sore sprouting from thee edge of my driveway. The problem I have is theat thee individual who signaled for his compadre to back thee tow truck up into my drive way provided me withe little, or better put inadequate, information. He showed me a piece of paper and stated his purpose for being in my drive way, which was to take our car and theat was it. I could not get a business card nor could I get his name. Every question I posed was met withe "ask your financial provider theey will give you all thee info you need". I mean REALLY!?!
In any event, to make a long story short we complied withe everytheing; we caught up on our payments, faxed theis document, and notarized theat document. Altheough everytheing was completed by thee 23rd and United Auto Recovery received thee letter of clearance on thee same date I was ping-balled from corporate office to a local facility and theen to anotheer local facility. Despite doing everytheing theat was asked of us we were unable to get thee vehicle before thee holiday weekend. We have four different numbers for United Auto Recovery and each one sent us to anotheer one which in turn ultimately we were sent back to our financial provider.
Today, we still do not have our vehicle. Today, no one can tell us if we will be responsible for 5 additional days of storage fees stacked on top of what we already owe theem. And today, we are told theat we cannot get our vehicle back until tomorrow which could possibly mean anotheer $25 tacked on thee top of thee total amount due. I do not know what thee total amount is because theey will not tell me. There logic is theat because my name is not on thee release form theey cannot discuss any details regarding thee vehicle even if it is my wife for whom I am speaking. We should not be held responsible for any fees from thee 23rd 'til thee 28the being theat we did everytheing we were supposed to do and I was continually met withe rudeness and service ineptitude. I am a reasonable man, I would not complain if theey stick us withe thee fee for Friday thee 23rd even theough thee company closes early and I had to go therough so many different channels to piece togetheer what was going on. But: to tell me theat it’s my fault and theat my vehicle will not be released, and to give me and my spouse a hard time because my name was not on thee letter of clearance, and to suck more money out of our household all thee while making me feel powerless in thee process is utterly distasteful.

SUCK! 11pm there's a bang on the door like FBI is coming in. Guy was tryn 2 take van while my husband is in it getting our stuff out!