United Camera’s earns a 1.7-star rating from 6 reviews, showing that the majority of photography enthusiasts are dissatisfied with repair services.
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This service is absolutely ridiculous
This service is absolutely ridiculous, useless and unprofessional. I sent my camera to www.unitedcamera.com repair service and when I received it back problem was not fixes! They literally did nothing and sent it back to me. I contacted their customer service and asked what was going on and their rep said that there was nothing they could do and that I need to buy a new camera because there was no way to fix mine.
But I did not give up that easily and sent my camera to another repair service and they fixed it within a week.
Do not use UnitedCamera!
The money paid to united camera was MONEY IN THE TRASH
I used this awful place to fix my camera. What a mistake, they were rude and gave bad service. Watch out as they "act" really polite and pretend to be nice. Then they get your camera. Once there's a problem, the devilish service and attitude comes out.
1. I paid to repair the problem of a lens and they did fix that but now my camera does not focus correctly. I expected it to be corrected and I didn't even ask for it to be free, although they do advertise the free repair guarantee on their site I will add. THEY REFUSED EVERYTHING AND COULDN'T CARE LESS AFTER I PAID AND HAD A PROBLEM WITH THE WORK!
Now I told them I wanted my money back. THEY SAID NO WAY SINCE I HAD MY CAMERA FOR A WEEK. I didn't realize they messed up the focusing on the camera until I later put the pictures into my laptop. I said fine, if you won't honor the free repair promise then at least fix it right. THEY REFUSED SUGGESTING THST SINCE I DIDN'T NOTICE THE PROBLEM IN THE FIRST WEEK THAT EITHER I DROPPED IT OR SOMEHOW BROKE IT. I did not do either, I had babies the camera since I got it back.
I now have the camera at another shop who showed me the work United Camera did. Screws missing and screw heads stripped throughout the camera. They told me that the lens that was install had a part removed and replaced (the lens sensor I think they said). They told me that once you do that it sometimes messes up the focusing and the lens needs to replaced again.
I'll have my camera back this week from real shop. United is the worst and they refused to do the repair free once they messed up my camera. They wouldn't even fix it saying that it was a different problem.
I asked to talk to a technician who actually might know something but that was denied. They said to pay to fix the ficus or don't, my choice.
Do not use united camera repair company. Any company that offers a fix right it free and then refuses it is a rip off. AGAIN I WARN, DO NOT USE UNITED CAMERA.
And return phone calls when you say you will. I'm still waiting for a manager. In the meantime I'm having it repaired elsewhere. The money paid to united camera was MONEY IN THE TRASH!
UnitedCamera.com is a ripoff and they don't refund the repair regardless of what their website says
I sent them a perfectly good camera that had a broken screen. I got it back with the screen fixed and now it has a lens error within weeks. I took a closer look and this is not the same camera I sent them. They refused to refund my money.
United Camera says they will give you back your money if they dint fix it right the first time. They screwed up my camera so bad and won't give me back my money for the repair.
UnitedCamera.com is a ripoff and they don't refund the repair regardless of what their website says.
I will be letting Sony know about this as well since they are repairing Sony products. I'm sure Sony would like to know about them if they don't already. Keep away from UnitedCamera.com for Sony repairs and any other brands of cameras.
Is United Camera Legit?
United Camera earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for United Camera. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
United Camera has registered the domain name for unitedcamera.com for more than one year, which may indicate stability and longevity.
Unitedcamera.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Unitedcamera.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Unitedcamera.com you are considering visiting, which is associated with United Camera, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- While United Camera has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Unitedcamera.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The unitedcamera.com may offer a niche product or service that is only of interest to a smaller audience.
- United Camera protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Go anywhere but united camera, they should be closed down
I can see I'm not the only one who had problems with United Camera!
Same crap everyone goes through: arrogant staff, they cracked the top of my camera, they would not honor the warranty of it being free since it wasn't fixed right the first time and they took months. NO COMMUNICATION OR UPDATES ONCE THEY GET THE CAMERA.
Repair work is horrible. It doesn't even look like my original camera I sent them. This camera is cracked on the too. Lens is blocky and noisy which it didn't do before. KEEP AWAY FROM WWW.UNITEDCAMERA.COM
If they advertise a fixed right the first time or it's free, then honor it for heavens sake.
The repair standards are poor. My camera is working terribly since they touched it. NO REFUNDS EVEN THOUGH THEY PROMISE THEIR GUARANTEE.
Go anywhere but united camera. They should be closed down.
I called United Camera to get information on the repair. The girl promised the world and 1 day service too so I went with them. They got the camera and then I got a world of excuses why they couldn't get it done in one day anymore. She basically said she can send it back broken but I'd have to pay anyways since they already started it but she couldn't tell me what had been started.
Weeks go by with no status. When I call I get so many stories with no answers to my questions or any proper type of status. I continued to call and the same girl is rude to me.
After four months I get back a different camera and it doesn't work. They fixed what I paid to have fixed and broke my camera even worse and scratched my lens in the process.
I called them and nit even an apology. I'm told to send it back. They got it back and admitted it wasn't working and they said they'd fix it. It's supposed to be fixed right the first time or it's free, that was not the case. They said I should still pay since they're fixing it free the second time, I disagreed. I was told that if I didn't pay the original repair that they would unrepaired it and I would get it back broken. So much for their guarantee. I told them to fix it.
A month later it comes back. The moment I turned it on the lens got stuck with an error message on the screen. I was furious so I called back and heard them laughing each time they covered the phone.
I demanded my money back and they refused. They were terrible and that's putting it lightly. Anyplace is better than this place. AVOID UNITED CAMERA AT ANY COST!
THEY REFUSED TO HONOR THE MONEY BACK GUARANTEE.
The excuse was they sent it back working and that is not true.
The works quality sucks at United SCAMera
When I finally convinced them that it was broken they said that wasn't what they fixed. My wife sent them a letter a few weeks back. No reply to it to date.
UNITED CAMERA GIVES A GUARANTEE WHICH THEY DO NOT STAND BEHIND LATER.
It's company's like this that give the honest online companies a bad name.
Don't fix your camera with them. They give this warranty I'm sure because they think you won't send it back. Fix your camera anywhere but here.
I sent United Camera my camera to be fixed. They were pretty nice until my camera was in their shop. Then it was pretty much downhill from there.
I did finally get my camera back but it still did not work. I was rudely told to send it back if I wanted it fixed. They got it back and ignored all of my status requests. I eventually got a camera back but I'm not sure it's my same camera since it has a lot more scratches now. The lens works now with a click that wasn't there previously.
I asked for the repair to be free and they refused to refund me. Why do they advertise it to be fixed right the first time or it's free? This is a rather poor outfit.
Today my grandson tried to use the camera and it won't come on. I am not going through united camera again.
I talked to a guy there named Don and he said a manger would call me. To date no call back has been received. I refuse to seal with united camera again under any circumstances. United Camera repair a poor excuse for a repair company.
United Camera gave us a horrific experience in the repair. They take months on end with no communication on a status. They eventually sent a different camera to us and we never saw our original camera. This camera has a heck of a lot of scratches along with a nick in glass of the lens. This camera already got the same lens error problem like my original camera did. When we called UnitedCamera.com they were of no help, not even a bit. They completely disregarded the money back promise. The woman there is of no help and should learn some manners. Plain and simple, United Camera ripped us off.
I AGREE. UnitedCamera.com did a horrible repair on my camera. Not only does the lens still not work properly but the case was nit closed together right. I took the case off the fix it and a screw fell right out, two other screw holes inside I can see are missing the screws.
They would offer the free repair they promised but only to fix it again. NO THANKS!
The repair sucks at this place DON'T USE UNITED CAMERA REPAIR.
Do not send your camera to United Camera
Do not send your camera to United Camera. They had my camera for so many months without calling me back with the status. Each time I called I got tge runaround and they didn't know when it would've ready. I got back someone else's camera and not mine. They lost my camera and my old battery and charger don't work on the junk they sent me. I had to go to Best Buy and buy a charger and battery. Got home, charged it, and the camera they sent me doesn't even work. I have left messages for a manager and they ignore me. They are a scam.
Scam
They wasted about six months of my time. Took four months the first time and then sent me back someone else's broken camera. Fixed right the first time or it's free was a scam. I wasted close to six months, my camera is gone, the camera that came back doesn't work after their two attempts at fixing it, they refused to refund me and laughing at the same time. Avoid United Camera, the service was worse than the bottom of the barrel. The repair work is a joke. The camera doesn't even have all it's screws anymore. They ruined the lens in the process.
The complaint has been investigated and resolved to the customer’s satisfaction.
I gave up trying with them. Staff was polite until they had my camera and payment. They billed me when the camera got there and then didn't fix it right. As far as their guarantee, WHATEVER!
Forget about the free repair thing, my camera was broken from the day I got it back and I couldn't get a refund. They just say to send it back and then it will be free, NOT!
Came back not working again and still no free repair per what they advertise!
Joseph said a manger would call me back, DIDN'T HAPPEN!
Use UnitedCamera.com at your own risk, they are seriously a waste of tine and money.
It was a major disaster doing business with United Camera. The camera was with them for many months and in that time they did not communicate. I couldn't get a call back with a status and it didn't matter how hard I tried. Communication was non-existent with them. I got my camera back months later and it didn't even work. I tried to get it fixed again and they said to send it back. I refused because the service was so bad at this place. They refused to give me back my money. The smartallic said that it's working and if I send it back they can make it non working again and then I'll get my money back.
Do not use this place to fix any Sony camera. United Camera had my Sony camera for many months and sent it back more broken than it was. They wouldn't even give me back my money. There are complaints on them all over the place.
I sent my camera in to unitedcamera.com for a lens problem that I was having. When it was returned to me it was still not working. The lens error was fixed but the pictures were now blurry and out of focus.
I complained to United and they said I could send it back and if they verified the problem then the repair would be free. This was not true at all.
I sent it back and they did in fact fix the focus thing although I'm not convinced it's focusing like it did before the initial repair. It is however acceptable.
As for it being free with their promise of being fixed right the first time or it's free, that is false advertising.
They did not give me back the repair cost but they did fix it in the end. My one other complaint is that the casing is no longer sealing properly. I'm certainly not going to send it back to united again.
I asked them firth repair to be free as outlined in their guarantee. The guy asked me how I could expect it to be completely free saying that they installed parts and they have other costs involved. My question to him was, why advertise this guarantee then? He told me the cameras generally don't have to come back for a second repair and when they do, it's up to a manager to decide if the repair will be free. Again I asked, why advertise that guarantee then. He didn't have an answer.
Not very ethical, go elsewhere if you need your camera repaired.
i wish to share when they changed thei viewcam3000 to axiscam.net that im not able to view their webcam so my thought's are please not to try since i use google or ie, it doesnt help and it's their connection on their side so in their live chat, they try to asst, only with the link they share, it doesnt help when using google or ie.that's my thought's. have a good morning.
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United Camera Contacts
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United Camera emailscustomerservice@unitedcamera.com100%Confidence score: 100%Support
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United Camera address2525 Busse Road, Elk Grove Village, Illinois, 60007, United States
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United Camera social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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