Menu
For Business Write a review File a complaint
University of Phoenix [UOPX] Customer Service Phone, Email, Contacts

University of Phoenix [UOPX]
Reviews and Complaints

www.phoenix.edu

Learn how the rating is calculated

2.9 12 Reviews 178 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

University of Phoenix [UOPX] Complaints 178

ComplaintsBoard
R
4:08 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

University of Phoenix [UOPX] lies, deceit and fraud

In 2004 I was called by a UoP counselor. I knew I wanted to continue my education but didn't think I could manage it or afford it. I was told I wouldn't have to worry because I could get a grant. I agreed to take a single class to see if I could manage. 3 weeks later my son beca, e ill and I withdrew. Again, I was told I wouldn't have to pay anything.

4.5 years later I get a bad account by California Student Aid/EdFund/CSA/ACS/College Loan reported on my credit report dropping my score 80 points. After 9 months now of investigating, I discovered that UoP obtained a loan in my name. They signed me up for some Criminal Justice Program without my knowledge, claimed I earned 3 credits and a C in the class I didn't attend as I was in the hospital with my son and moving from the apartment that we were ankle deep in raw sewage with.

I filed a complaint with the Department of Education. I found the list from the UoP showing that I did NOT complete the documents for the student loan. Forms they claim I "electronically signed" were placed in their system in 2005 (1 year after I withdrew). On these forms they stated I was a medical collections agent, I was not. They placed an address on the forms that I did not live in until after I withdrew, yet they claim I "electronically" signed these forms a month earlier. Why is it that some forms I was able to sign but the money forms I supposedly "electronically signed"?

Now I am being forced to pay this loan plus the interest, even though I didn't sign up for this, nor knew about it until nearly 5 years later. Otherwise I can't obtain the mortgage for my house that I have already paid the non-refundable 5% down on.

This school needs to face justice, be closed down and the people running it need to be held accountable fully. Why isn't anybody doing anything about this company?!? How many more complaints and similar stories, law suits and disputes does it take to make a company be held accountable for their very unethical business practices?!?

If there are any answers, please let me know. I have all of my documents prepared and ready. I want to fight this company to the fullest.

rivera.[protected]@gmail.com

Read full review of University of Phoenix [UOPX] and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
B
B
Backtalk
houston, US
Mar 08, 2010 7:23 pm EST

That is HoRRIbLE! I really believe the fradulent acts are tied between the school and reps who process our loans from the actual loan companies. The government and loan companies should require actual signatures to process somethng of this extinct. This is a very valuable financial reponsibility, to leave in the hands of such businesses, who are out to cash in. I can't understand how banks submit 10, 000.00 to an online school, and I can't get a loan for a home deposit and new business. Are they working together?

W
W
whodoneit
US
Jan 11, 2010 10:56 pm EST

I never attended this school but, I attended one similar. Colorado Technical University is pretty much the same way as uop from what I have read. They are all scammers out to get your money. If I could give a piece of advice to anyone planning on going to school it would be to attend a community college or state school as they are much cheaper and credible. It sounds to me like you need a lawyer on this one, it's fraudulent to sign a loan for someone else and there has to be some way you can sue them or get them investigated.

ComplaintsBoard
M
5:39 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

University of Phoenix [UOPX] university of phoenix complainers

I feel like with all the complaining going on most of you people are just whinners. As I am reading your compalints I notice that some of your complaints are pathetic. UoP was went over most of these things with me and I still decided to attend. The one person who hasn't received a dime to buy drugs and now has to use their daughters child support. Well UoP did let you know that finicial aid takes anywhere form 45 to 90 days. I did the calulations, you are no where near it. You just started school. Also the people requesting transcript (pay for them) if you want to get out an agreement that you as an adult sign up for. Just pay for the damn transcript. I have not read one legitamate complaint on this website it's ridiculious.

Read full review of University of Phoenix [UOPX] and 12 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
12 comments
Add a comment
D
D
Damn Crooks
Anehiem, US
May 03, 2011 1:34 pm EDT

I was looking into uop...not any more. The kind of things Ive heard about this school are ridiculous. Besides the degree being pretty much worthless from what I can tell, it's outrageously expensive. Plus once you consider the fact that no other schools will accept their credits, Its an easy decision to not go there. Plus, If I wanted to teach myself, Id just go down to the public library. All in all, it sounds like a crazy scam. Oh, btw, any of you people that are students and defending the place are probably just in denial because you have already forked out thousands of dollars. You people are the sheep that uop loves. The ones complaining, joining lawsuits, etc, are people sticking up for them selves. There is nothing wrong with that. From what I can tell, even a community college associates degree will get you farther in life than a masters from uop. At 1/1000 the cost at that lol

R
R
Ricky Clinch
Payson, US
Feb 28, 2011 9:06 pm EST

The organization is crooked; that is all there is to it. If a student goes through their process, without any hiccups and graduates, all is well in the world. The school gets their money and the student gets a piece of paper that hopefully will be helpful in gaining a better life for themselves.
However, if the student has a problem that takes them outside of the normal track, the unethical and possibly illegal practices of the school come blazing forth. The school MUST (can't verify this but it sure seems that it may be the truth) strongly coach their financial advisors to push the students through the loan application process. You appoligists, did you fill out your own paperwork? Most people I have talked to were urged to allow the FA to do it so it would "go quicker." Why do this? So the student will give the school permission to handle the money for the student instead of the student being issued a check.
Once the loan is approved, the school will book as many future classes into their financial system and dedicate those funds to the classes. If a problem occurs, like an illness, the school sends all the money back to the government because they don't want to mess with their source of money, then they turn their attention to the sick student to get that money back.
For those of you who were "challenged" by the classes at UoP, you probably would have been challenged anywhere. I can tell you that my MBA is a $40K piece of paper. I didn't learn anything in the classes. The econ, finance, accounting, etc. were not even refreshers of what I had in my undergrad classes. The marketing and other management classes didn't even use the books we were forced to buy from the school store.
Run screaming while you can and find a place that doesn't make you feel like you need a shower every time you talk to them.

T
T
Touchy610
Winter Garden, US
Feb 28, 2011 12:48 am EST

I've attended UoP for my bachelors, and decided to stay for my masters in Developmental Psychology. I really don't think I could have made a better choice, to be honest. It seems as if most people that complain about them really just couldn't stick it out. All it takes is patience, and...you know...a little intelligence. They have always been helpful and all of my advisors have been unbelievably quick at getting back to me about any complaint I may have.

I have had a few courses where the professor wasn't up to par with what I expected, but I'm sure that happens at virtually every school. And only once did I receive my financial aid funds a little later than I expected, but I eventually expected that too happen, and actually more often than it did.

I also have a couple of friends and relatives that attend, and they have the same experience I've had. There are always little issues that happen along the line, but it's part of life. They've not ruined my finances, or anything. If anything, they assisted me in finding MORE options in funding my education, and in the three years I've been attending, have only had to take out one student loan at the very beginning.

I'm convinced most of the people that complain hold grudges, rather like a five-year-old would against another child that has a toy they want. Really, suck it up and stop trying to bring people down with you!

A
A
All aKopp
Port Orange, US
Jan 13, 2011 3:18 am EST

I almost went to keiser! Thank GOD! or this web site! I have almost made one of the biggest mistakes in my life! You alowed me NOT to do that! Thank you very much!

T
T
tripsturtle
Hubert, US
Nov 19, 2010 9:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Nov 19, 2010. I have been attending UOP since last April and my only problem with them is the recent changes in the pell dispursement. I have been given the run around on a weekly basis and it is very frustrating. I have not failed any classes or even came close to it and still try to work hard. I actually enjoyed the school and even recommended it until now. It has been well over 3 months and still not one person has given any real answers to what is going on. I am not here to "whine", I would just like the truth. I have only read negative things and cannot get any answers from the school. I have called Dep of Ed and the implied their part is done, as far as the grant money, and it is all on the school now. I would just like some answers please.

F
F
feelinfroggy
Jacksonville, US
Oct 28, 2010 9:29 pm EDT

I wonder if the few who are on here defending UoP work for the same group that runs the call centers that claim to be a University? I have read and heard far more negativity than positivity since I began having my problems with them.

@ jason1984, yes I failed a couple of classes your right, my fault. And yes I live off of my loans because my job doesn't pay me [censor], but I have a job and have had one since I was 15. @JEE86, you didn't work your [censor] off for your degree. You posted a few BS answers to even more BS questions on a discussion forum. and @M.King, your right UoP went over most of it, not all of it, and then skirted the truth on others.

My problem with UoP is the lies they told before my first block started. My enrollment counselor told me that Harvard uses UoP for its continuing education classes and that the credits I obtained their would be transferrable to any University within the same regional accredidation, these are both egregious lies. I also asked about the amount of time I was expected to be in class, as I was weighing my options between the local community college and UoP, and was told maybe three hours a day twice a week. Well anyone who has attended knows this is not the case. You are required to be there two days for attendance, however the "facilitators" require participation 4 days a week. My grade is a direct result of their system not working properly, my "facilitator" not responding to questions, not being clear about expectations, and numerous other things. Getting no credit for answers that did not meet word counts by 2-3 words instead of reduced credit. Its BS, completely up to the facilitator how to grade, no structure, no rhyme or reason to anything. I hope all universities like this get shut down

J
J
jason1984
Gilbert, US
May 17, 2010 4:52 pm EDT

You obviously have absolutely no idea what your talking about if you think the University of Phoenix gets the Financial Aid money within the first week of school. The funny thing here is, all the people that get on these websites and complain about UOP or any other business for that matter, generally screwed it up themselves. I bet you if we looked your records, we would see a lot of failed classes, drops, and missed attendance. The Finance Counselor goes over all of this with each student before they start class, yet you idiots decide to be lazy or just plain stupid and fail anyways. How about saving the money you receive from your Excess Funds and investing it? Or maybe putting it in a savings? Those are much better ideas then living off of it because your do damn lazy or student to get a job. If you go to class and passes those classes like your supposed then most people graduate. But its the complete ignorant [censor]s who feel the world is out to get them.

I
I
I know what I'm talking about
Fake Town, US
Apr 06, 2010 6:17 pm EDT

First, you must be a UOP student due in part to your atrocious spelling, which is even more ridiculous due in part to this box providing you with a spell check of sorts. And financial aid does not take your claim of 45 to 90 days to process. It disbursed the school after you complete one week of classes. You really didn't think they'd let you go through a full "block" of courses without having received money to protect themselves now do you? They just hold on to it in the event you fail to complete this "block" of courses. If you don't, they send it back to the lender and then bill you, simple as that.

J
J
JEE86
Seymour, US
Jan 31, 2010 12:03 am EST

I'm a graduate of University of Phoenix. This school was very helpful for me. The education was well paid for. I don't understand why people have such negative comments about this place! They are nationally accredited, and fully accredited by a Postsecondary Education Commission in the state where I reside. So, employers recognize it where I live. However, not all states recognize University of Phoenix transcripts/credits. All people should research products/services before they agree to them, even if it is education. Not all online schools are accredited in certain regions and states- it is up to the student to research that or ask questions. I do believe the government website has University of Phoenix down as have 38 states that they were individually accredited in, as well as being recognized by the NCAHLC and the US Department of Education. I'm tired of hearing people say UOP is a diploma mill! I worked my ### off for my degree!

S
S
SDG1964
Phoenix, US
Jan 06, 2010 9:04 pm EST

Dear M.King:

Your response is poorly written. You managed to have "butchered" the English language to the point in which your argument does not have any credibility.

You obviously have been duped which demonstrates your lack of intelligence allowing yourself to become prey to an predator online education institution.

I hope you do learn something from the organization. At that time, you may become enlightened allowing you to come to a rationale and informed conclusion about the purpose of the University of Phoenix.

If you want the truth, read my post.

ComplaintsBoard
S
3:15 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I just read your complaint about the University of Phoenix and their misleading practices forcing students to go through a reentry process. I too worked with my academic counselor and they even made sure that the courses I needed to complete my degree would be transferable into the program. She was aware that I had lost my job and needed to pay out of...

Read full review of University of Phoenix [UOPX] and 8 comments
ComplaintsBoard
C
11:32 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I became a UOP student in March of 2017 I couldn't complete my paperwork there uless I signed up for a student loan. I was a single parent at the time with 3 teenages at home one being my nephew. I was making $25, 000 a year and on food stamps. I did FASFA the beginning of that year and qualified. I ended up with a $3500 loan through Sally Mae because of...

Read full review of University of Phoenix [UOPX] and 80 comments
ComplaintsBoard
E
10:18 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

University of Phoenix [UOPX] thieves

I was recently enrolled at the University of Phoenix up to a week ago. During my whole time there I could not stop thinking that I was completely wasting my time there. Well I decided to quit, and I have become convinced that I was wasting my time.

First of all I should have been concerned about their recruitment process. They purchased my contact information from a dishonest source and then recruited me very actively for a whole year. They would not give up. I screened so many phone calls before finally giving in. This recruitment method is characteristic of a corporations commitment to their only purpose, making money. They want to enroll as many students as possible, and they pusch all students to borrow large sums of money from the government. The average UOP student will pay about $ 32, 000 for 2 years roughly for a degree.

Often during the middle of a class they will inform you that there are remaining balances that the government did not cover. At traditional schools, students usually know about outstanding debts before a semmester begins. Not at this school. As a result, i told the school i could not come up with the outsatnding debt, and that I was not interested in doing so. Next thing you know, the school was able to locate a grant to pay for the remaining tuition. It was obvious that once I would not pay it, the school paid it. This way they can keep you enrolled and collect more loan money for students in the long run. They still would profit more by keeping students as long as possible.

Another issue is the school's decision on the order in which I took classes. I previuosly went to the University of Florida and only needed 2 math credits to obtain my associates. When I decided to quit recently at UOP, I told my counselor that when I come back after a break, I would prefer to finnish those 2 classes before I continue with my upper level undergrad work. I was told that was a bad idea becuase they know what is best for me. The counselor stated that taking the math credits would throw me ofdf rythm with my businesses classes. I think the real reason is they felt that if I finnished those courses, I colud get my associates and enroll elsewhere. They construct different plans to hold students therer as long as possible.

The biggest issue is the quality of the programs at the school. The professor's are great, but I hate to say it but most of the people in classes would not survive one semmester at a traditional school. At UOP these people are pulling A's and B's. Many of them can not even write on a high school level. At the shcool you have to write on average 2 lengthy essays per week, but students recieve great grades for just trying. The school just started throwing test and exams into class cirriculum, however the teahcers give you all the answers before the tests.

I realized that obtaing a degree at this school would do nothing for me. Sure the schoolis accredited, but $32, 000 is a lot to pay for a meaingless degree. I believe a prospective employer would never hire me, and I would be stuck with an outstanding debt owned to the government.

I have been out of class for a week now, but the school has no idea that I am not interested in returning. I know I am going to go through hell trying to permantently quit.

My advice is do not waste your time and money because this is a subpar school that seeks only profits. Employers are well versed on this subject so the average graduate will most likely end up only working for the school.

Stay away from UOP, Keiser U, ITT, DEvry and the rest of these schools unless you are certain they can help you.

You have been warned.

Read full review of University of Phoenix [UOPX] and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
101763
San Jose, US
Sep 12, 2014 1:56 am EDT

uOP rejected my employer's tuition reimbursement & instead accepted a student loan, so I was left in debt because of their incompetence & failed to correct the error. They are a bunch of thieves at uop, the financial aide dept. only communicates with you once and that is the ONE time to get your money once you sign the contract it is very hard to talk.to them afterwards, they do not return calls. I have dated documents with times & names of whom I spoke with concerning mix up with my employer's tuition reimbursement attempts to pay for my classes Vs. accepting payment thru a loan. I basically spoke with a person at an unk remote site & I was told that they no longer met on a person to person basis, it was all done via telephone. Which I thought was so chicken ### of them. For years I had been trying to get UoP to refund my money which was about less than $8, 000.

ComplaintsBoard
H
11:54 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

University of Phoenix [UOPX] what education?

I have been attending UOP for over a year now and have had nothing but problems. Learning teams are antiquated and really do not work at UOP. Most students stay with the same group for several classes. Once ensconced in a learning team, no outsiders are welcome to join. Instructors (oh I'm sorry they are facilitators) are aware, but don't care. So, your learning team completely ignores you and you end up with a failing grade because you didn't participate in your learning team. Sounds like the chicken and the egg huh? I haven't seen a dispersement check in ages and no one can explain to me why. Employers don't recognize UOP and credits don't transfer to a REAL school. I really wish I had never set foot on UOP soil.

If you or anyone you know is considering UOP, tell them to run as far and as fast as possible in the opposite direction.

Read full review of University of Phoenix [UOPX] and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
H
H
hiding for safety
Kansas City, US
Mar 31, 2010 5:20 pm EDT

HEY! Go easy on this student. I attended UOP over two years ago and I disagree with learning teams. The learning team was not what I expected it to be at all. I thought we would all put our share of ideas to work. Unfortunately, after doing so things did not go over well at all. This student who was on our team stated she would do her part in researching she did not we lack points on our presentation. Luckly, I followed my first ming and research the topic which brought the team back to an A+. I have my other fellow students to thank. I do not understande why we have learning teams. Oh! be sure to pay UOP. They will try and block you from transferring, you may want to contact a lawyer. Stay away from BMC I have heard something about them I say go to a real University like Avila this way you get what you expect and pay for in an education.

K
K
kmoney4286
Phoenix, US
Mar 07, 2010 9:59 pm EST

If you have had nothing but problems then why are you still attending? You will end up with learning teams at any other online school so you might as well just get used to it. You don't have to be an online student to "not do" your work. I have had learning team members at a ground campus not show up for meetings and not participate in an assignment.

PS credits are transferable because I have done it. May want to do some mroe research before you bash an educational institution... Try getting into see a counselor at a ground class, and also try to get them to help you put together your schedule...They're useless, I graduated with 18 extra credits due to counseling issues. Try and transfer classes that don't even count towards your program while you were wasting your ime listening to anoher couselor, then you come talk to me.

ComplaintsBoard
M
1:51 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

University of Phoenix [UOPX] tution/collections

I am in debt to University of Phoenix for $2000.00 due to classses that UOP dropped me from, these classes were paid for by my student loan and the money was sent back to the lendor becuase the class was not completed. I have been trying to resolve this issue for nearly a year now. My account was transfered to a Corporate Collections Department therefore no one at the School will help me get my education back on track, all they will tell me is the money has to be paid to the collections depatment before anything will be done. Under advise of a financial counselor, I completed my FAFSA for the year and I am eligible for $5350.00 according to the FAFSA webite as of today 11/4/09 however a check cannot be cut because a school has not signed off, the school can't sign untill I am registered for a class, I cant register for a class untill the past due balance is paid. I can't pay the past due balance without my FAFSA, in addition I have a student loan that is accessible pending return to class, I have asked that my account be returned back to the school so that I may re-enroll at the school, I understand that I have a past due balance. What I don't understand, is that between my student loan and my FAFSA the past due balance plus any current fund requirement will all be meet before my first semester has even ended, why the school refuses to pull my account back from collections when it isn't even a third party collections agancy. It is still within the company. I find it hard to believe, being that I have worked collections for a great number pf years both 1st, 2nd and third party collections and know for a fact that a client can withdraw a single account at any point and time. If the Debtor is trying to resolve their debt with them directly. In this case that is what I am trying to do and I keep getting the run around by each department. I do not believe that having solid proof (NLDS), knowing full well, the school can get all their money owed plus future payments, they would still refuse to assist a student in trying to get their education and get their funds in the meantime.

Read full review of University of Phoenix [UOPX] and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
L
L
Lisa Mariott
hollywood, US
Jun 25, 2014 7:26 pm EDT

Im hiring a lawyer

A
A
A. Encalade
New Orleans, US
Mar 05, 2011 7:33 am EST

I Agree with ASIA...
I had to dropp classes as well due to me moving away and Im getting the run around and have to borrow to pay off my collections account.
Others are soo quick to put down when you just venting or expressing a disgust. Here are two ppl that have been where you are. You'll get through it. Some companies are filed with Money greed.
s/n: Maybe those two NUM NUTS above are the Reps that keep telling us NO!

A
A
Asia J.
Jackson, US
Aug 19, 2010 2:42 pm EDT

hey sweetie...don't listen to those [censor]s above...forgive for they are not human and have never made a mistake in their life...things happen...i was in the same situation...i stopped attending because my stepfather died and i became very sadden and unmotivated...basically, about the situation the only alternative is to pay the money...That is exactly what I did. I tried everything I could think of to get out the situation. All failed. I had to borrow the money from a family member. Be sweet and Keep God first and all will work in your favor.

A
A
Adry3571
San Antonio, US
Nov 13, 2009 8:23 pm EST

You should have stayed in attendance. It is sooooo hilarious to see how people refuse to take responsibility for their actions. Just like you sat your butt on here and blabbed about this, you should have done it in class and you would have never had this problem!

W
W
willlllbur
Fruitland, US
Nov 04, 2009 3:01 pm EST

contratulations, you got your degree in stupidity, magna cum ###

ComplaintsBoard
C
2:17 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

University of Phoenix [UOPX] misleading

I began a Business Managment degree program with Univiersity of Phoenix in April 2003. I had only a few elective credits to complete before graduation in September 2006. I met with my "Academic Counselor" prior to deciding which elective test I would take to complete my credits. She suggested a literature test (which was very difficult), I took the test and passed with flying colors! 4 weeks later I received a letter from UOP headquarters telling me that I would not receive credit for the test I took as it duplicated coursework at UOP. I tried to appeal 3 times but was denied. I was so furious that I have not pursued finishing those credits unitl now. I just called UOP to get the updated test list and was asked if I had received the info about the UOP Bus Mngmt Program policy change. No, I have not. No email, no regular mail, no phone call. I am within my time limit of completeing my credits to get my degree (it is 7 years from your start date) but now I have to appeal to UOP to finish those credits without being forced to take 10 additional classes that are part of the NEW program at UOP. UOP is a joke, I would NEVER suggest that anyone attend as eduation is not important to them, the almighty dollar is.

Read full review of University of Phoenix [UOPX] and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
T
T
Tamara Jameson
Detroit, US
Dec 07, 2010 3:43 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Giving the opportunity to go back to school for my associates degree was blessing for me. I decided to go to UOP and they said that my tuition and materials will be paid for through financial aid and a student loan. My grade point was 3.5 and I was exertremly proud of myself because I never thought I can do so well in a university. After four months I recieved a letter in the mail stating that my balance was zero balance. In September, the financial advisor called me to make payment arrangements on my account. She stated my account had a outstanding balance of 1, 400 dollars and I can pay out of pocket or pay thru my student loan. I was upset thru the whole conversation because she stated that I couldn't take my next two classes until the debt was paid in full. I ask her why is she calling me about money when I recieved a letter stating that my loans was paid in full, of course the phone was in silence. She never gave me direct answer about this and I start getting really upset because I felt misled, lied to, and robbed. My next classes started on October 4, 2010 and they dropped me from the school because I didn't have the money to pay for them. I didn't hear from them for weeks, than I get a call of course a week before Thanksgiving from Michelle (financial advisor) saying I'm 60 days late paying on a debt. I explained to her I couldn't afford the school and if I had that kind of money I would have went to a Community College instead of UOP. She said that the debt will be transfered over to collections and I can make payment arrangements with them. Today [protected]) I called collection to make payment arrangements and they decline the offer I gave them which was 20.00 dollars a month because I'm on a fix income, they decline and said I have 90 days to pay or the debt will go on my credit report as bad debt. They wanted me to give them 1, 246 up front or pay 400.00 dollars or else my credit will be ****, but I just do not have that kind of money. I need help, they lied to me and all I wanted is clear answers and I'm getting the run around and now UOP is distroying my future and credit all in one year. I only took five classes and owe 8, 000 dollars to my student loan and found out that all the classes I took is not transferable to any other college. I'm frustrated and need help to get my money back. I want in on the class action suit. Any additional information to get involved I will gladly give. Please contact me and hope this web site can help me and others that have been misled. I want to talk to someone or make some type of moves because believe me UOP is not going to stop using, misleding, lieing, over charging people until they are shut down. PLEASE HELP!
jamesontamara@yahoo.com or [protected] Detroit MI.

L
L
L Dot
Sacramento, US
Oct 24, 2010 1:28 am EDT

A class action lawsuit is on the way for the fraud and deceptive business practices at the UOP to participate a CA firm has been retained to to inversigate University of Phoenix please email them with any details about your experience at the University at: uopfraud@gmail.com.

F
F
fiolek
US
May 18, 2010 5:19 pm EDT

I had the same experience, they changed the 7 year to 10 year graduation requirement on me. Even though I have proves that they did not disclose the information properly, or that they were misleading, I had no luck changing their mind. I am still paying the loan for an unfinished degree, and refuse to go back to University of Phoenix, unless they will allow me to finish my degree under the 10 year guideline. I get the same impression that they are after the money. I do not know how these people can sleep at night! Can 't they see how much damage they cause! I am furious, and I do loose sleep over it! Anyone who has the same situation, please comment; perhaps, we will be able to build a strong case against them and will be allowed to finish a degree as promised.

ComplaintsBoard
D
2:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

University of Phoenix [UOPX] non pay for required training, hostile work environment during training

I have a PhD and decades of teaching higher education and was accepted to teach classes on line and entered into the faculty training last week. There were 11 additional people. I was shocked when the trainer showed discrimination by allowing a candidate to complete an assignment - I had the same computer problem, and she did not offer me the same consideration. When I questioned this she, without my permission, took my personal comments out of context, degraded and humiliated me by forwarding them to the rest of the class, thus creating a hostile work environment. My complaints to their internal reporting system would not take my formal filing, thus I forwarded a cease and desist warning, and am working within the state employment agencies between my state and Arizona.

It is also noted, for students who go there, that actual student emails and comments were posted for faculty to review during training. These were not altered in anyway and I am sure they do not have the students' permission to utilize these. In addition, I now find out the required training is voluntary and I will receive no pay for the over 57 hours I put in. Please let me know avenues you may direct me in aside from the employment agencies that I may also register my complaint with.

Read full review of University of Phoenix [UOPX] and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
B
B
Biochemist
deluth, US
Sep 02, 2010 10:05 am EDT

I also have a PhD in my field, years of University teaching experience, and I work as a professional in my field. I looked into teaching for U of phoenix; I sent in my resume and in return I got an invitation to send in my transcripts. I also received a very suspiciously vague description about the "training" that is required that is not paid. I asked the faculty recruiter what exactly is involved in this unpaid training, and she refused to answer the question (Judi Villa in Louisiana). It soon became apparent that these people were recruiting faculty by being very dishonest. One must wonder if this applies to there student recruitment as well.

R
R
Rogon48
Richmond, US
Oct 22, 2009 2:59 pm EDT

I have to wonder a bit about a "Phd." that cannot form a coherent sentence.

ComplaintsBoard
M
9:53 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

University of Phoenix [UOPX] money over cancer

I enrolled in what I thought was the University of Phoenix for online classes to complete an Associate's Degree that I had never found the time to complete back in September 2009. It wasn't until they had me hooked that I realized I would be attending "Axia College." I started having problems almost immediately with counselors talking in circles and "misunderstandings" alsmot right away. After a month long battle with getting my previous college credits accepted towards my program and paying for PLA (Prior Learning Assesment) credits, I began acing my classes. I have now completed 5 blocks of classes with all "A's" with the exception of 1 Math class; my final grade was a "B."

Recently I informed my counselors that I needed a break because I was under medical care. I withdrew from my classes and received a 2 week break. Almost immediately I was informed that I would need a surgical biopsy, which I promptly reported to my counselors at Axia College right away. Since I had already used up almost all of the first 2 week break, I requested another break with hopes that the results of my biopsy would be good news - meaning I would be fine and able to return to classes on October 12, 2009.

I had my surgery on September 28, 2009 and my Academic Counselor Erin M. called me less than 24 hours after my surgery she said to "make sure I was on track for my classes on October 12." Needless to say I was annoyed that she was bothering me with this nonsense when I had informed her of my surgery, date, time and location; as well as specific medical information relating to the surgery. (I flet like they were questing my intregrity!)

I received the results of that biopsy on October 8, 2009. Well, the news was not good. I was informed that I had Follicular Lymphoma and would require approximately 6 months of treatments - meaning a possible combination of radiation and chemotherapy. I took a day to process the news, call family, friends and loved ones and then I sent an email to my counselors at Axia College informing them of my situation, as well as providing documentation from my surgeon and doctor. I informed them at that time that I would need to take time off school while I received treatment for Cancer.

As per my usual experience my Academic Advisor did not answer my email right away, as "she was out of the office." (Over the past year I found this to be the case every time I needed to chat with her - all I can say is I hope she isn't terminal because Erin M. is out sick at least 1 - 3 days almost every week! Anyway, I tried to follow up with a phone call on Monday because I was supossed to start my classes, and I wanted to make sure they knew I would not be starting.I waited as Monday, October 12 was a holiday. (I also informed them that I would be seeing my Oncologist for the first time Thursday, October 15, 2009.)

Tuesday, October 13, 2009 I spent most of the day creating a durable power of attorney and researching cremation plans and costs "just in case." After a long and tearful day my Academic Advisor (Erin M.) and my Financial Aid Advisor made a conference call to me. Can you imagine my outrage when they told me they were calling to "make payment arrangements" for the classes I withdrew from because I was ill. I told them to "shove their payment arrangements where the sun didn't shine, and promptly hung up on them.

I learned early on with these people to get everything in writing, so I kept each and every email I sent or received from anyone at, or affiliated with the school. Erin M. has tried to tell me that she was "unaware" of my situation when I told her I was angry with her timeing and her lack of sensitivity relating to my sudden onset catastraphic medical situation. (I know I kept her informed and I have the emails with dates and time stamps to prove it!)

The bottom line is in life Cancer trumps everything but money owed to University of Phoenix. It seems as long as they get their money, all is right with the world. Be forwarned! You could be going along in your everyday life, find a lump on your neck and find out you have Cancer too! God help you if you are enrolled in University of Phoenix, because they will call your graveside to "make sure you are on track" and "make payment arrangements!"

Read full review of University of Phoenix [UOPX] and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
sdsfdf
US
Jan 19, 2011 10:25 am EST

www.aceyourcollegeclasses.com

ComplaintsBoard
T
12:45 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

University of Phoenix [UOPX] creditability

I was reviewing alot of the complaints againt Axia College / University of Phoenix, and was shocked to learn that it was a scam. Alot of the complaints stated that alot employers will not except a degree from UOP, along with complaints of money scams. There was also a statement made about the students in college lacked in education, text books had spelling and grammer errors, and the the professors did not respond when needed.

I am currently in my sophmore year with the University of Phoenix. In just a few months I will be graduating with my Associates in HealthCare Administration and I am looking forward to obtaining my Bachelors Degree.

I myself have been skeptic of this school. How can one obtain a REAL education online? At the time I was enrolled in Illinois Central College and my sister was enrolled in UOP. I sat down with her one day and compared notes. All in all, we were obtaining the same education. The difference was the convience.

Before I transferred, I consulted my school counselors. They assured me that University of Phoenix is an Acredited school. They also added that the University meets the same requirements as they do. Therefore, whether I choose ICC or UOP, I will be recieving the same education.

To comment on the financial aspect of UOP, I have never had a complication. My checks were distributed to me within 6-8 weeks. Keep in mind that this is a combination of loans, therefore there is a long paper trail. If you have questions, it is very important to stay in contact with you financial and acedemic counselor.

To boot, the loans that I have obtained to go to school, also boosted my credit score. (As long as you pay your loans off in a timely manner.)

Keep in mid, its a personal choice. But for me, I am greatful for the opportunity I have to go to school. Good luck!

Read full review of University of Phoenix [UOPX] and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
W
W
{wow}
US
Oct 23, 2009 12:01 am EDT

AxiaLady: Your second sentence is incorrect. It should read: Your spelling and grammar ARE horrible. Nice job.

S
S
sydnees_momma
Elkhorn, US
Oct 18, 2009 6:15 pm EDT

I am actually getting the same degree as you tlittle 03. I will be finished with my associates in a few weeks and will be continuing on to get my BS. I also have not really had any problems with this school. The only hesitations I ever had were because of all the bad stuff I read on these things. Alot of these complaints could be cleared up if the individuals would have just read the information they signed when they decided to go with the UOP. Read the fine print! No one is stopping you. My experience in this school has been challenging academically and helpful financially. I am not a stupid person and I got very reasonable grades all through highschool as well as now in this school. I am a single mother so I qualify for big payouts every 6 months or so. I get $2000 checks in the mail multiple times a year! That money really helps a single mother like me. I am very in tune with my financial status at the UOP and every cent I have recieved from my lender or the government is accounted for. Do your own research and keep track of yourself. Now not everyone is going to have a great experience. Didn't your mother tell you that you can't please everyone. The people that have problems with the UOP probably did not follow the rules. It is called life and you need to suck it up and take responsibilty for your own actions.

A
A
AxiaLady
Winchester, US
Oct 03, 2009 9:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

bigtimegeologist: Please return to Oklahoma State University. Your spelling and grammar is horrible. MicroSoft offers a program called Word which can check both spelling and grammar. I am sure such a big time school like Oklahoma State told you of this program.

B
B
bigtimegeologist
Tulsa, US
Oct 01, 2009 10:27 pm EDT

tlittle 03, I guess they don't teach punctuation, spelling, and grammer at UOP. Reading your comments told me all i need to know about UOP. Try getting a real science degree there like engineering (EE or civil). If you pay the money you should get the "real thing". Ask your trusted counselors if you can get a dgree in geology or law.
I have a BS from Oklahoma State University and trust me, IT"S NOT HE SAME!

ComplaintsBoard
S
4:24 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Please let me introduce myself. I am currently a Doctoral of Organizational Management in Leadership student with the University of Phoenix and a 2008 graduate with a Master of Business Administration and specialization in Public Administration. I am also a former Online Academic Counselor located at the main campus in Phoenix, AZ. BACKGROUND HISTORY On...

Read full review of University of Phoenix [UOPX] and 17 comments
ComplaintsBoard
P
3:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been requesting information from the University of Phoenix financial aid processing department for two months now. I have completed and faxed to them several FERPA forms in order to retrieve information consisting of my financial aid and loans. I provided them with a student verification form to complete and the first time it was sent to me by mail...

Read full review of University of Phoenix [UOPX] and 16 comments
ComplaintsBoard
S
8:33 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

University of Phoenix [UOPX] financial officers and practices

I am very unhappy with the way the UoP has treated me in regards to my financial officer.
The original officer I was assigned seemed knowledgeable enough, but failed to tell me verbally that my aid would not cover the cost of my 4th and 8th classes. If I had been told this (although it is in the very small print of my contract), I would have kept shopping around for schools. Unfortunately I was laid off the third week into my first five week online class. My financial advisor was then removed from my case and I was assigned someone who refuses to return calls, doesn't really seem to want to help, and won't provide me with my options. I am going to contact my lender and see what recourse I have to completely get out of my contract altogether, as I really feel like UoP has cheated me.

Read full review of University of Phoenix [UOPX] and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
S
S
SharonMT
Rockland, US
Feb 02, 2010 11:01 am EST

Please let me know what happened with this. I am currently going through the same thing with UOP/Axia. My financial advisor was Veronica and left me in the wind. When I got a new financial advisor, she just wanted money out of my pocket with no explantion to what really was wrong and now I have withdrawn and the money they want is higher. If anyone knows of any lawsuit regarding this University, please let me know so I can join the band wagon thanks smtait2009@yahoo.com

P
P
playette
St. Louis, US
Sep 06, 2009 2:28 pm EDT

I am very unhappy with the financial officers as well. I am getting a run around from that department as far as receiving information for myself and financial aid from school. I sent of a FERPA Release form and a form to be completed of a student verification and financial aid to them and they sent it back incorrectly the first time and then had me resend the information only to now deny me the information requested. Would someone please respond to this e-mail and tell me where I can make a complaint and to whom about their misconduct. You can e-mail me at playette1play@aol.com Thank you,

ComplaintsBoard
A
7:47 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

University of Phoenix [UOPX] I was scammed!!

Hello.

I have been coming across alot of complaints and newer reviews on the internet!
A whole lot of people, more than I can count on my hands, have been reporting
Fraud/scam by you guys! I also agree, on how none of the instructors are quick
To reply, if ever! Only ones that do call or email, are the finacial dept (Hah.. I
Wonder why?!... Money? $ so pissed).

I want to find a way to get all of my money back! If not, I will contact my
Lawer and/or attorney to take care of this personal matter for me! =)

Sincerely,
Aivel avilez

Read full review of University of Phoenix [UOPX]
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
9:13 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

University of Phoenix [UOPX] f.aid

Wow... First of let me say yes, my advisor is good. He keeps in contact etc.- but... There financial aid counselors are horrible... They are true blue sales men. Theyhave miss informed me about my loans - which I am waiting for to purchase a new battery for my laptop and other tools I need - more paper, pens, printer ink, etc. They have misinformed me under informed me and I am pissed. I got the corporate office of dispute number about an hour ago, but they are closed now in their time zone. I will however call first thing in the morning. If this issue is not resolved I will be dropping my courses. I do not like for people to lie to me. Not only did my fa counselor lie - his supervisor did as well. Watch out for them and your money! Oh, my first 2 classes books are suppose to be free - as I signed a waiver. I'll be watching for that too!

Read full review of University of Phoenix [UOPX] and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
treasureinheaven
San Tan Valley, US
Nov 22, 2009 8:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi madstudent1,
What is the current status of you UoP experience now? Did you spend the leftover money they sent you? I did, and now they called two months later and told me I should have never spent. They want it back because I don't have enough financical aid money, which they neglected to tell me when my loan was approved.

Liars, scammers, cheaters, thiefs. I am beginning to think they are part of the "Stepford" cloning experience. These people cannot be human! Did you read about the lady with cancer? I am appalled! But then, I am human.

ComplaintsBoard
T
5:27 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

University of Phoenix [UOPX] financial aid and all advisors

I had signed up with university of phoenix in june of 2009, i was told dont worry about anything financially that for sure i would be eligible for financial aid and that i am already eligible. So i started class and in my first week financial aid is giving me crap about my taxes and my marital status. I use to live in kansas where common law was recognized and now i moved to california and california has to recognize it. But that [censored] financial aid dept for university of phoenix said it does not and that i had to correct my taxes which i filed correctly. They said they will never accept me for financial aid until i file a 1040x and i emailed my "finance advisor" which he didnt do crap for me. Told him i filed correctly and i have nothing to fix and he said well sorry if you can not get financial aid then you cant continue school. I was like what the hell. . . Then he told me i owe for the two weeks of school that i attended online (Axia online) . So now i owe 344. 50 for something i was told not to worry and i was already approved by my enrollment counselor which was some young kid. I should of known when i met him because he was like a sales person if anything ! So i basically signed up to get a bill "for free"" yippie for me ! Anybody thinking about signing up with university of phoenix please do not they are scam artists and frauds ! They will lie straight to your face, rushing you to sign up. And when you sign up they dont bother with you anymore ! So please please please do not sign up with university of phoenix. . . Of course unless you want a free bill to pay !

Read full review of University of Phoenix [UOPX] and 15 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
15 comments
Add a comment
T
T
Tlove01
st.louis, US
Oct 19, 2009 12:00 am EDT

Recently I became a student at the Axia University and later found that I was trapped inside of a "slavery"campus. I would never have receive breaks and always had to report to class no mattere what. The school is three credit hours 1, 034 dollars per three credit hours, that means when I graduate I am going to the old the "mandortory student loans" "Sallie Mae" over 30, 000 dollars. That is only for an Associate Degree I am trapped inside this horrible nightmare can someone help to get out!

N
N
Nicene325ad
Rantoul, US
Jul 22, 2012 12:24 pm EDT

Well, it seems to me unfortunate that so many individuals have had bad experiences from the University of Phoenix. Although I have never attended, nor do I plan to attend the University of Phoenix, it is apparent that many have had similar financial disputes with the University, and as an end result, have taken a grievous loss. While others have had good experiences with the University, it is also evident these individuals are in no way empathetic toward those who have not shared the same wonderful experiences. In many ways, the feelings, or lack thereof from these individuals, is a reflection of the indecorous nature of the University staff.

While the University affords seemingly good opportunities, those who are in unfortunate financial circumstances are left out to dry. Why is it that our educational institutions care less about educating, and are more concerned about the profits they rake in? It is no wonder we ranked 25th in Math, 17th in Science, and 14th in Reading out of 34 countries. The very individuals who need a chance to receive a proper education are being left behind. I would like to express my deepest condolences to those who have been failed by the education system. They have not only failed you, but have also failed our Country, by allowing this nation to fall behind.

Please, for those of you, who have been down on your luck, do not be disparaged! If you want to change the system then you have to become a part of it. So, it is my hope that all of you persevere in your endeavors to be the best that you can be. On that day when you become a part of that system, which has kept you down for so long, it will be up to you to recognize and correct its inherent fallacies. It is up to you to change the system from the inside out, so there is not another starving mind being refused the same opportunities afforded to those of great wealth, or a higher social status! We must unite as one nation, under God!

In closing, I would like for those reading this post to reflect on the words spoken by a man who changed a corrupt system for the betterment of society.

"A society governed in terms of double standards is self- destructive".
- Mahatma Gandhi

C
C
CorH
West Monroe, US
Jun 26, 2011 12:33 am EDT

I would have to agree that the UOP is really a mess, I am currently enrolled and they gave me such a hard time. It seemed like the enrollment advisor called me everday until they finally convinced me that finacially I would be covered including my discount I would get. Well on the first block of classes and I had the hardest time because my wife and I been separated for the past two years but on the finanical aid they only ask if you are married, divorced, or single, so I was neither one because techinally we ar still married..little did I know that that would give me the blues, so I had to go to my taxpreparer and explained to them because UOP said I did my taxes incorrectly I filed single/head of household. Finally after sending a letter, and my taxpreparer explaining they gave me the approval. Here in Louisiana they do not have legally separated. So I received first dismurment and that took it all because it paid for 4 classes, now recentlty has of 6-24-11 I was suppose to have a some coming back to me (which I was going to use to buy me another laptop for school).My finance advisor held it for the next block (8/14/11) because he failed to register me for the next finanacial aid...I had to find out when I called the school, he wasnt going to even call me and tell me nothing. When he thought I was going to have to pay the school he called me every single day and constantly sent emails. I am starting to look at transferring to another school that is closer to home that offers online.

S
S
SessyC
Kenton, US
May 13, 2011 12:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Oh also im not sure how many credits i have with the university but im sure there was a few with the grades i kept while i was enrolled, and was even told by the counselors if i ever drop out or finish i can have my credits transferred if i go to another school or decide to come back to Axia ..anyone know how that really works?

S
S
SessyC
Kenton, US
May 12, 2011 11:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

And its worrying me now cause Im not sure my tax preparer i had for this past year handled the 1099 or whatever it is that the university says you are suppose to put on ur taxes.

S
S
SessyC
Kenton, US
May 12, 2011 11:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I signed up around August 2009, was told i can sign up to get finacial help to pay for the entire schooling online that was around 15 grand or something, then they were to send me 2 different disembursement checks while i was doing this online to help me pay for anything i needed.Phone mins for my cell phone, a computer if i needed that, anything basically so i can take care of things to do the classes online.I did get my first check almost a month after i started classes.The next check i recieved in December. I was told if i drop out anytime i would have to pay back those 2 checks that were deposited into my bank. Or if i didnt pass a class i would end up having to pay to retake that class.WEll i was working days and nites taking care of my kids and everything else, doing my class work online and doing well actually better than i ever did in school 20yrs ago. Then around April 2010 i had the 2 classes for the 9 wks like we have been doing how it changed every 9 wks, so one class happend to be Intermediate Alegbra.Now for one im no good at Math period! and two we had choices in high school to sign up for algebra if we wanted, well of course i wasnt about to do that. So around this 4th wk of this class online i was already at a C-, so this discouraged me, and i asked counselors what to do and how get help.The teacher for this class suggested i take a class outside of the home.I was like wow seriously! seems how i already worked as much as i did, how could i find time to pay for a class to train me better in algebra? so with very little help or anything positive i gave up and quit.The status is i am withdrawn from Axia since May 2010. But recently this week, , [protected] i had a deposit of over $2000 put into my savings account for me from the ACH/Appollo which was how the checks before were deposited and who they came from.I have been getting letters since i quit last May from Nelnet the place i guess they sign you up with to repay the loans.They sent me one the other day saying i had to pay them and there was interest being added on seems how i havent attempted anything.Kinda hard to do now since i had to quit my job Feb 2011. So not sure how there site says something as far as getting assistance or something to make a payment, change your repayment option, apply for a deferment or forbearance, and much more! And according to that site i now owe over $800.Which is going to be impossible to pay right now, when im barely making it month to month on hardly nothing and being a single parent def not easy.So has this happend to anyone? Im not sure why Phoenix would put the deposit in my savings account of that high amount knowing I havent been online and they have me as a withdraw status since May 2010. The bank teller told me at first i could just take it out seems how its good, and if the school made a mistake thats on them.But it would be my fault im sure if i even touched that money and id prob be the one thrown in jail or having to pay back more than i already owe.Any opinions out there what to do? ive contacted all i can about this and only have heard from Nelnet but not Phoenix if this is there actually mess up.

C
C
Cerissa
Saint Louis, US
Sep 15, 2010 9:24 am EDT

The University of Phoenix is a joke. I was having a smooth ride until I was appoved for a grant. Once approved I was "randomly selected" for an audit and the school lessened my grant amount which wasn't much to complain about but then some four months later when it still was in the "certification" process I was told that I would have to pay out of pocket until the grant was certified and I have nothing but A's and B's. If that wasn't enough, I had a family trajedy and emailed my academic advisor for over a month, with no response, to request my fourth set of classes be pushed out for the maximum time allowed. Well when arguing about my government approved grant that they still hadn't given me, I was told my advisor wasn't responding because she was no longer my advisor and neither the old advisor nor the new one kept me abreast of the situation. I was even told the new advisor was an "asset to my graduation team" when she did not even take the time to call or email me to let me know who she was and that she would be my advisor. I found all this out the Friday before the classes were to start and conveniently enough I could not address the issue with anyone prior to that Monday. They suck!

K
K
Kynesha
Cudahy, US
Aug 04, 2010 9:50 am EDT

University of Phoenix / Axia College has ripped me OFF! They lied, cheated me and so on and so fourth... They are nothing but a bunch of scam artist. If you are a victim as well PLEASE send your complaint/letter to me and I will help take action I am working on starting a class action and notifying the attorney general and department of education. You can mail your letter/complaint along with ANY proof to Ms. Staten, 2661 E Adams Court, Cudahy, WI 53110 or email destiny1983us@yahoo.com in the subject line write Axia Complaint

H
H
Heather Baker
Joplin, US
Jun 23, 2010 1:51 pm EDT

ALL schools with online classes charge more for internet courses. ALL of them. Plus, a degree is a degree from an accredited university, which I may add, the University of Phoenix is. When a person is taking online classes, it is for the convenience of being able to take these classes at basically your own pace. If you want convenience, you have to pay for it. Plus, a friend of mine is taking classes through Vatterot college, here in Joplin, MO and she too is going to wind up owing 30, 000 for her associate's degree. While it is an outstanding amount of money, it is not impossible to pay back, and it is definately worth it. There is no question about whether I feel it is worth it to pay back that kind of money or not, because I do. A good education, such as the one I am receiving from Phoenix, is priceless.

H
H
Heather Baker
Joplin, US
Jun 23, 2010 1:43 pm EDT

I have to agree with him about getting the run around with financial aid. I too had to file a 1040x when I was told by the government that I filed correctly. However, instead of complaining and being angry about it, I filed it. I didn't even have to wait until I received the official copy of it, all I had to do was send in the same form to the college that I sent into the IRS. (Who, by the way, informed the school that I had filed correctly.) I love the University of Phoenix, with the exception of my financial aid. I am still getting the run around about my refund, which really makes me angry, and I had a twisted financial aid advisor at first. Now, I have a good one who has done in less than one week, what it took the previous one since April to do. My teachers are excellent, and now, so are all my advisors.

ComplaintsBoard
T
7:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

University of Phoenix [UOPX] lack of credibility

I can only enourage anyone thinking about attending the University of Phoenix to run as fast as you can away from doing so. After completing my MBA/Marketing with UOP I decided to continue with a Masters of Public Administration. I went through the process of re-enrolling and was told that my paperwork for the MBA/Marketing would cover my being certified for the MMPBL. I started my first class in the MMPBL, on May 26th and never did hear anything from the fianncial counselor about when my certification process was going to be completed and when I could receive my financial aid funding. Until one day two weeks into the class, I received a phone call that my file had a "pending" status because "there were conflicting numbers on my 2007 Federal Tax Return" and that I needed to get a Federal Tax Return Transcript from the IRS and fax it to UOP to remove the pending status. Mind you that this was the very same Tax Return that they used to certifiy me in 2007! I complied and got the transcript, scanned and emailed as attachment the same day requested. The next day I received a call from my financial advisor apologizing to me because research had made a mistake and that the tax return was fine! I was so stressed out that I thought I was going to have a heart attack! But wait --- it gets better! The next day I receive a call from the Sr. Financial Advisor UOP ( mind you I am now in my fifth week of class) who told me "I am so sorry, you are not eligible for any financial aid funds for they were allocated during the time period you were completing your MBA/Marketing and this is all UOP's fault and we sincerely apologize."

I sat at my desk listening to this incompetent twit and thought told him that because of his lack of leadership and knowing what is going on with his staff --- I am not in a financial crisis and I expect a formal letter of apology from him stating the facts as they happen and stating UOP's wrong doing. I told him that he broke not only the bond of trust --- he also ruined my credibility. I told him that I wanted out of the UOP without any financial responsibility. I dropped my class and I am until the day I die spread the message that if you play with the incompetents at UOP then you will soon become one. Stay clear of UOP and run towards another online university that believes in treating students with dignity, honor and sees us as human beings. AMEN!

Read full review of University of Phoenix [UOPX] and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
M
M
Moneydr4u
Springfield, US
Aug 01, 2010 11:08 pm EDT

Ok,

I am not disagreeing exactly but want to offer another perspective, if I may. I am wondering if any of the posters here were specifically told by their employer that UoP degrees really don't have credibility with them. In my experience, short of Ivy League big boys, an MBA or other Masters plus degree doesn't hold much wait without the corresponding experience that goes with it. I have a B & M undergrad, and an MBA and MA from different online schools and just started my PhD with still a different online university. I have over 15 years of experience to back up my education and have yet to have any challenges getting a six-figure job.

I can only imagine the frustration of busting your behind and blowing the budget to get that little piece of paper, but it is what you do with the knowledge in the YEARS after that will better secure your future. I think someone gave you bad data as it relates to expectations. In this economy that MBA may be exactly what allows the the entry level job where those with only a B.S. may be left hangin.'

Even though no one has asked for advice, I would offer it anyway from this old geiser; be patient, be deliberate with your job search and goals, and put in the work and time towards your dreams and enjoy the journey.

May God Bless you and your situation and lead you down the right path.

Sincerely,

Dustin Kennedy

U
U
usmcwife
Fort Bliss, US
Oct 23, 2009 1:21 am EDT

Well why am i not suprised with these complains i am about to enroll and start school novermber 2009 and i am already having problems with the counselors..they have no dedication or motivation towards a students success..i am very much so dissapointed at the counselor appointed in the EL PASO TEXAS area handleing military seein as i am a military wife..i am having my sencond thoughts on this particular school and believe very much so that i am better off attending a community college that is much more credible not to mention cheaper ...

H
H
huskerzfan
Colorado Springs, US
Sep 03, 2009 8:18 pm EDT

I totally agree, run as far away from the University of Phoenix as you can. Their MBA has no credibility and will not help you with your career. I "graduated" with my so called MBA almost 4 years ago. I was laid off from a management position with a large corporation. Now even with this lovely degree that was supposed to earn me a higher level position is a joke. I have over 100K in student loan debt because I had no help to pay for my education, yet the job I am doing is an entry level position that barely pays enough to make the monthly rent. The MBA from Phoenix has NO credibility and will NOT help you in your career.

ComplaintsBoard
A
10:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We are doing a Class Action Law Suit against University of Phoenix/Axia Online We are looking for those who were lied to at Enrollment. Basically told they did not have a loan, yet finding out later they did. If you were told at enrollment, while going over the process that you did not have a loan, that it was just formality and not to worry, you don't...

Read full review of University of Phoenix [UOPX] and 35 comments
ComplaintsBoard
C
4:54 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

University of Phoenix [UOPX] false advising sent to collections

I enrolled in University of Phoenix In June 2005 I drop in January 2007 when I found out that my enrolledment councelor gave me and multiple students false advising about gratuating from college. Dave said we would finish college in 2yrs and I would get my Bachelor degree in Criminal Justice but it was all a lie. They just wanted to enroll students and rip them off! I think that is one of the worse colleges ever. All they do is lie and get your hopes up. After I drop my class they are billing me for it even though I din't attend and now when I am trying to go to a new college they won't give me my transcript since it's on hold because it's in collections. I don't know how they expect us to pay for a class which we never even took. University of Phoenix is a rip off. Who ever has probles with them should contact the Better Bussiness Bureau [protected] or their website www.bbb.org

Read full review of University of Phoenix [UOPX] and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
L
L
Lookie lou
US
Sep 28, 2009 6:29 pm EDT

Are you serious. Let me just say this... you DROPPED your classes and are shocked there is a hold on your transcripts and are billed from classes that you DROPPED. Hmm. Weird how that works. Now, you are filing a law suit because you did not graduate in 2 years? Did you have any credits when you started? I mean does ANYONE really think it is possible to EARN 120 credits for an ACCREDITTED degree in 2 years. I am sure your lawsuit will be thrown out.

Why don't people think about THEIR own part in their complaint.

J
J
JadedbyUOP
Kansas City, US
Jul 12, 2009 12:14 am EDT

If you are a student or an employee of UOP and you feel you have been treated unfairly, or even discriminated against please email me at takeastand09@gmail.com with a discription of what happened to you. Please also include the campus the incident occured. A class action suite against the university is being put together. Please only email if you are serious.

R
R
Ripper offs
San Antonio, US
Jun 19, 2009 3:15 am EDT

Shooter, to better explain myself to an retarted like you. We attend Axia "COLLEGE" Online because ofcourse just like you we also want to learn. That's why we enroll to college to get better english skills. But, we don't learn crap in Axia. Sorry we had to brake it down for you so that you can better understand the situation. I am sorry your brain does not help you in anyway to understand what we go through. I know you attend Axia because you write just like they teach you. Waste your time answering DQ's better...

S
S
shooter
Espanola, US
Jun 10, 2009 5:09 pm EDT

Sorry, but it sounds like you never should have even graduated from high school based on the English skills in your post.

University of Phoenix [UOPX] Reviews 0

Looks like University of Phoenix [UOPX] has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent University of Phoenix [UOPX], take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About University of Phoenix [UOPX]

Screenshot University of Phoenix [UOPX]
The University of Phoenix is a well-known and highly respected institution of higher learning that offers a wide range of degree programs and educational opportunities to students from all walks of life. With a strong commitment to academic excellence and a focus on providing students with the skills and knowledge they need to succeed in today's fast-paced and ever-changing world, the University of Phoenix has become a leader in the field of online education.

One of the key features of the University of Phoenix is its flexible and convenient approach to learning. Students can choose from a variety of degree programs and courses that are designed to fit their busy schedules and personal needs. Whether you are a working professional looking to advance your career, a stay-at-home parent looking to further your education, or a recent high school graduate looking to start your college journey, the University of Phoenix has something to offer.

Another important aspect of the University of Phoenix is its commitment to providing students with a high-quality education that is both relevant and practical. The curriculum is designed to prepare students for real-world challenges and opportunities, with a focus on developing critical thinking, problem-solving, and communication skills. Students are also encouraged to participate in hands-on learning experiences, such as internships, research projects, and community service activities, that allow them to apply what they have learned in the classroom to real-world situations.

In addition to its strong academic programs, the University of Phoenix is also known for its supportive and engaging learning environment. Students have access to a wide range of resources and support services, including academic advising, tutoring, career counseling, and networking opportunities. The faculty and staff are dedicated to helping students succeed and are always available to answer questions, provide guidance, and offer encouragement.

Overall, the University of Phoenix is a top-notch institution that offers students a high-quality education, flexible learning options, and a supportive and engaging learning environment. Whether you are looking to advance your career, further your education, or pursue your passions, the University of Phoenix has the resources and expertise to help you achieve your goals.
How to file a complaint about University of Phoenix [UOPX]?

Here is a guide on how to file a complaint or review about University of Phoenix [UOPX] on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.

3. Writing the title:
- Summarize the main issue with University of Phoenix in the 'Complaint Title'.

4. Detailing the experience:
- Provide detailed information about key areas of concern.
- Include relevant details about transactions with the company.
- Explain the nature of the issue.
- Describe steps taken to resolve the issue and the company's response.
- Share the personal impact of the issue.

5. Attaching supporting documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review on ComplaintsBoard.com regarding University of Phoenix.

Overview of University of Phoenix [UOPX] complaint handling

University of Phoenix [UOPX] reviews first appeared on Complaints Board on May 30, 2007. The latest review Love this school was posted on Nov 3, 2024. The latest complaint Financial aid was resolved on Jul 11, 2022. University of Phoenix [UOPX] has an average consumer rating of 3 stars from 190 reviews. University of Phoenix [UOPX] has resolved 86 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.3
7306 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. University of Phoenix [UOPX] Contacts

  2. University of Phoenix [UOPX] phone numbers
    +1 (844) 937-8679
    +1 (844) 937-8679
    Click up if you have successfully reached University of Phoenix [UOPX] by calling +1 (844) 937-8679 phone number 0 0 users reported that they have successfully reached University of Phoenix [UOPX] by calling +1 (844) 937-8679 phone number Click down if you have unsuccessfully reached University of Phoenix [UOPX] by calling +1 (844) 937-8679 phone number 0 0 users reported that they have UNsuccessfully reached University of Phoenix [UOPX] by calling +1 (844) 937-8679 phone number
    Customer Service
    +1 (877) 832-4867
    +1 (877) 832-4867
    Click up if you have successfully reached University of Phoenix [UOPX] by calling +1 (877) 832-4867 phone number 0 0 users reported that they have successfully reached University of Phoenix [UOPX] by calling +1 (877) 832-4867 phone number Click down if you have unsuccessfully reached University of Phoenix [UOPX] by calling +1 (877) 832-4867 phone number 0 0 users reported that they have UNsuccessfully reached University of Phoenix [UOPX] by calling +1 (877) 832-4867 phone number
    Technical Support
    +1 (602) 557-5566
    +1 (602) 557-5566
    Click up if you have successfully reached University of Phoenix [UOPX] by calling +1 (602) 557-5566 phone number 0 0 users reported that they have successfully reached University of Phoenix [UOPX] by calling +1 (602) 557-5566 phone number Click down if you have unsuccessfully reached University of Phoenix [UOPX] by calling +1 (602) 557-5566 phone number 0 0 users reported that they have UNsuccessfully reached University of Phoenix [UOPX] by calling +1 (602) 557-5566 phone number
    Dispute Management
    More phone numbers
  3. University of Phoenix [UOPX] emails
  4. University of Phoenix [UOPX] address
    1625 W. Fountainhead Pkwy, Tempe, Arizona, 85282-2371, United States
  5. University of Phoenix [UOPX] social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 04, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.