Unlimited Vacation Club
Reviews and Complaints

May 22, 2016, Cancun, Mexico
Stayed from May 22-May 27 at Dreams Sand Resort in Cancun Mexico with daughter and granddaughter. Was approached by Unlimited Vacation Club personnel before bags were even brought into facility for us to join them next morning for breakfast and all three of us would receive a free spa treatment. We joined them at 8:30 the next morning and 4 hours later, I was a member of the Unlimited Vacation Club at the tune of $16, 100.00. I paid them that morning $8, 999.00 which included $899.00 processing fees. When I returned home I began searching their web site, I could not find a lot of the information to verify their presentation. I sent an email on June 6, 2016 to the address provided me and three days later it was returned "refused". I began trying to reach someone by phone to voice my concerns with my membership. This is now three months later. Long story short, there are too many emails, correspondence, complaints, etc. to attach to this complaint. I have a record of everything. Bad news, this is a big scam. Anything that is conducted in Mexico, is under their law. This company has no cancellation policy. If you sign their so called contract, there is no way out aside from hiring a lawyer who can practice law in Mexico and bringing a law suit against them. They have their bases covered as I consulted a lawyer here in the United States concerning this mess. It is really hard to believe these four and five star resorts will let these scams be conducted on their premises. Stay away from these people, they are after your money.

My husband and I on July 9 /2016 sign for this club membership but after we come back from our vacations my husband got his working hours drastically reduce and he is the only one working in our family of 5, I being trying to contact them by phone for a cancellation but I not receive any answer they just transfer me from person to another person and the last they let me waiting on the line for over an hour and without a solution I do not know what to do please I need help thanks.

We arrived at DREAMS RIVIERA CANCUN and were asked if we wanted to have breakfast at their new sister resort BREATHLESS RIVIERA CANCUN, DREAMS would pay for the taxi to/from, it had just opened and they wanted people to see the resort. and we would receive a gift certificate for the spa. We agreed.

The next morning we arrive at BREATHLESS RIVIERA CANCUN and was greeted with "ola's" and given the red carpet effect. We meet with a representative, Donna, who brought us to breakfast, offered drinks, talked about our vacation habits, and took us for a tour of the property. It is a beautiful resort. Then we go to the sales office where all the lies begin. We were offered a "premier gold plus" package with oceanfront view king room with a living area and hot tub on the balcony, access to helicopters in Punta Cuna in the Dominican Republican, yachts, two weeks FREE at ZOETRY ( a resort where the "stars" hangout) and access to any and all resorts ANYTIME with no blackout dates for forty (40) years. And all we would have to pay for is food and drinks which would range from $60 to $100 depending on the season. Wait, and we could get up to twenty (20) rooms for family and friends. After saying "no" multiple times because of future financial obligations and we have a timeshare with RCI, Donna calls over her sales manager, Christian. Christian tells us that UNLIMITED VACATION CLUB (UVC) will buy our RCI timeshare and lower the cost of the "premier gold plus" package, and he would move us from DREAMS (family resort) to BREATHLESS (all adult resort) that same day. WOW! Sounds UNBELIEVABLE! Well, it is. And, you will be offered alcoholic drinks throughout their sales spiel. Your representative will drink with you, maybe even do a shot with you.

After we arrive back home, we decide to call and make a reservation to the same resort (BREATHLESS) for my partners birthday. This is when we learn the truth about UVC and that we had been scammed! It's all lies. You WILL NOT get two weeks free, you WILL NOT get a rate between $60 and $100 dollars, you WILL NOT be able to get (20) rooms and on and on. What you WILL GET IS SCAMMED and MISREPRESENTATION. Nothing that was presented to us exist.

After taking nearly $20, 000 from us, we are going after whoever we can via consultation with an attorney.

IF ANYONE WOULD LIKE TO JOIN IN WITH THE FIGHT TO RECOUP YOUR MONEY...PLEASE RESPOND.

We are sickened that we simply go to Mexico to enjoy what little time we get to enjoy time together to be taken for so much money.

We attended a presentation in May 2016. We were told by Sonia the sales manager at Breathless that we could cancel the membership BEFORE the first payment was made. Her response was "but you will not want to cancel". Our first attempt to possibly use the program would have cost far more than what was presented. We can take that same vacation through another membership for much less. We have contacted UVC a minimum of 6 times to opt out of the program via phone calls and e-mails. No one returns calls or emails. What I have found is that language becomes a huge issue when trying to cancel or request info on how to get out of this program. The last person we spoke to was David Rodriguez who assured us he would call back with the necessary information or cost to opt out of this program. Still waiting, there has been no return phone call. An e-mail was received from Mark R. Proulx with a cash out incentive program 5% discount to pay off the balance. I responded by e-mail that I wanted to cancel the membership and requested direction on how to do this ...no response received from Mark R. Proulx or any other UVC employee.

My fiancé and I recently vacationed in Cancun and were pitched the Unlimited Vacation Club. We were interested in Zoetry Paraiso de la Bonita. Our sales rep said the current rate is $160/person per night. The manager, Victor, said "$160/person per nights?!? No, maybe at Christmas, not now. The rates are $95/person / per night". A week later (past the "cancellation deadline", we actually received our log in information, so that we could verify the rates, before making our deposit for the wedding, the rates were at least double what we were quoted- easily $250/person per night in July.

We called to cancel on the basis of misrepresentation. We were told that we would receive a phone call within 48 hours. Five days later, no call. We called again and were told once again to expect a phone call within 48 hours.

I went in Dreams Huatulco Mexico...They told me if I go have breakfast for a sale presentation they will discount $200 per hour massage..I went to the Breakfast with the sale man Jason...During 2 hours he just told me all kind of lies...Like If I become a member for $26000 I will have all kinds of benefits...Using their yacht..Helicopter...Free Holidays...I said ok...After going back home I called the Vacation Club...It was just LIES...THEY ARE NOT CORRECT...I AM WORKING WITH MY CREDIT CARD Co to Charge them back...Never believe on them...A SCAM..Call Me IF YOU WANT TO KNOW MORE..Ali Salmassi [protected]

My partner and I (plus 20 family members) were in Punta Cana from Feb 9-16 2016, staying at the Now Garden Resort. We purchased our package thru Westjet Vacation package for $4, 700 CAD

We spend a total of 6 hours with the sales team regarding the purchase of the Unlimited Vacation Club package for AMResorts on Feb 10, 2016.

We were asked how much we paid for our trip from the sales person, and we told her. she calculated out that we paid about $3, 500 CAD for accommodation cost from the package. She punched in some numbers on the calculator and told us that if we were a member, we would only be paying $70 USD/night per person to stay at the Now Garden Resort for the same date that we are travelling now. She even told us sometimes it could be even cheaper then $70 or maybe a little more then that.

we purchased the Unlimted Vacation Club package at $11, 500 CAD and signed all the papers.

However afterward, I re-read the documents again, and noticed that we are only getting 25% off the regular published rate. However that don't added up with what the sales rep. was telling us. compare from $500 CAD per night with Westjet down to $140 USD/ night if you are a member.

Next morning we went back to the sales office and spoke to the sales rep again, and she referred me to talk to the manager there so he can explain it to us much better. I asked the manager to show us the member price for this resort, as I don't have access to the members area yet. we didn't watch him log in in the website, he just come up and showed us a page showing the cost to stay at Now Larimar Resort (which is in the same resort area as Now Garden resort), the price showed $1, 500 USD, and I then asked him why $1, 500 when we were quoted $140/night. I was advise because Now Larimar Resort is a little more expensive. After that I didn't question them about it anymore. We rather pay $1, 500 USD to stay at this resort then $3, 500 CAD

today is Feb 22, 2016, I received an email with my username and password to log into the members area. I tried to check to see what our rate would be to stay at the Now Larimar resort for this week, the rate for 2 people is $2, 870 USD, that is WAY more then the $1, 500 USD i was shown by the Manager. I have been totally LIED and MISLEADED by the sales person and the sales manager.

$2, 870 USD converted to CAD $ at the rate of 1.4 exchange = $4, 018 CAD

I paid $11, 500 CAD to pay for vacation package that cost more then if I were to go book it thru Westjet Vacation package? I must be stupid!

I want a full refund for the 50% payment of $5, 750 CAD that was charged on my credit card, as I have been mislead into buying into this Unlimited Vacation Club deal.

We signed up for unlimited vacation club in July last year they promised rooms for a week at any of the secrets or sunscape resort would be no more than 569 for the week. We would get three bonus weeks for anywhere with rci that needed to be booked with in the year and could be scheduled several years out if we liked. The resorts offer no rooms for that for the week. The bonus weeks I couldn't book anywhere in Central America for the summer. It's 6 months out come on. Looked at booking secrets in Costa Rica they wanted 3300 for the week. I called my travel agent he got us room at secrets and airfare for two for 3500. Really where are the benefits. This is a complete scam. They give me the run around on phone and after two weeks we get a call from mediator who tells us they want 50% to cancel. Looking for an attorney as we speak. Hate to admit I was scammed

My elderly parents love to travel. They are fun, social, friendly, and generous to a fault. They were invited on a recent vacation to attend a presentation for UVC. Newly settled into retirement they felt like they might want to join one of these programs, to potentially make it easier to plan their trips- do paperwork and payment now, and then travel when you want. My Dad had concerns committing to a 30-year program, as he is already 75. The salesman promised him that this was no problem. Many members had similar situations and needed to spend their “points” in less time due to age. He informed my parents that they could transfer their last 15 years of pre-paid points, to the first 15 years and spend them at a faster rate by upgrading their accommodations. The terms they were quoted were a $25, 000 lump sum, and then a $700/year maintenance for each year until your purchased points are used up. My parents clarified- DOES THE MAINTENANCE FEE END WHEN THE POINTS ARE USED UP? The answer was “Absolutely!”

My parents aren’t dumb or gullible. But they are from a time when gentlemen’s agreements are made, you negotiate deals, and your word means something. They don’t have the same consumer skepticism that most of us more digitally savvy folks do. In hindsight, their big mistake was not trudging through the detailed and complex contract to look for all the promises that had been made (by salesman Lance Vaughan [protected]@hotmail.com). If they had, then what they would have realized is that they signed up to pay $25, 000 and $700/year for THE REST OF THEIR LIVES. Obviously my father doesn't expect to be using this program aged 105! Even when my parents asked about that specific aspect, UVC confirmed that transferring the points forward wouldn't cost them, and that it was noted in the contract. In reality, it was nowhere in the contract.

Almost immediately my parents tried to book their first trip and ran into inconsistencies between what the salesmen promised, and what the vacation coordinators were saying. My father has tried to talk to supervisors and management for help (Robert Lieffers – Director of Sales [protected]@msn.com), but no one seems to care now that the money has exchanged hands and a contract has been signed. I called on their behalf, with the intention of explaining more clearly the terms to which they’d agreed. The customer service gal was defensive, insulting, flippant, and ended our exchange by shouting “You better get your facts straight, ma’am”. My parents have pleaded with them, stating that they simply won’t be able to use this program later in life and they will be unable to make the payments. UVC’s response was that it would be turned over to collections.

To say that my parents are devastated is an understatement. There have been tears, arguments, incredible stress and fear about factoring this into their future fixed income. We’ve all tried to contact this company to discuss options or work out some sort of agreement, but UVC just tells us to “Review the Contract”. We weren't even looking to escape the contract altogether, we were looking to have it honor what was represented! We could use the prepaid points by upgrading in the first 15 years and then be done with it! But no one at UVC will even consider any remedy to this situation- or speak to us for that matter. I've never heard of a company not attempting to reconcile or agree to talk through a misunderstanding.

My family loves the concept of timeshare and vacation programs. They would’ve been happy customers for life, and been UVC’s (and the industry’s) greatest evangelists. But I find myself now focused on making sure no one else falls for this same misrepresentation of facts and coercion especially the more senior customer segment. Additionally, our community of UVC members should be fully aware of these practices.

Looks I am one of many that got talked into something that was not what it was touted to be. I do wish to be notified by the individual that was getting a class action against this 'club' as I will join in. Paying for something that you can't use is the pits, a great way to make money off people for selling nothing. if all went well when we tried to book a date or make changes online it would be fine but you can't for changes you have to talk to their office Fl., and they charge for any and all changes some have double fees! I really like the Dreams resorts too bad they partnered with these rip off artists.

I recently went on a trip to Mexico and was taken in by a Secrets vacation club in which the talk was fast, the smiles unlimited, the promises undocumented and the small incidential's not even mentioned. After returning home and reviewing and researching this club we found many cons and some pros regarding this club. Items mentioned very briefly at the presentation were glanced over, other items in the contracts were not even mentioned. Upon calling UVC about our wanting to cancel this contract due to breach, they keep calling and emailing me for a response...I sent them my original letter stating why I was cancelling (PS not cancellation clause in contract) and they responded back with a counteroffer (extra add on's to what the original purchase was). I had to leave for a business trip and have not been able to respond to their counteroffer as of yet but will shortly. Since I cancelled the credit/debit card I used so they cannot withdraw any funds, and I filed a complaint with my banking institution and received a provisional credit until we get this worked out.

I swear the sales reps took Jordan Belfort's Straight Line of Persuasion course! I will never again attend another one of these type presentations! Old saying buyer beware is one to live by!

Hoping to get this resolved shortly!