Menu
For Business Write a review File a complaint
Unlimited Vacation Club

Unlimited Vacation Club review: This program is a scam

M
Author of the review
12:10 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We attended a presentation a Secrets Moxche' during our honeymoon in Cancun. The resort was amazing, we had lots of champagne, we were in a wonderful mood, and we were misled. While sitting there, I tried to google the program, but I did not get any internet service. We thought we were getting a vacation plan, and did not realize we were purchasing a "discount plan." I realize we are well passed the 5 day cooling off period, and have been paying on this plan for months. We never received a welcome call. I called to inquire about how to use the plan. The call dropped, and the representative never even called back. By the time this happened, it was passed the 5 days. We continued to pay. Now I try to use the program, and I immediately see that the discount is the same thing I could get on a free website. I call the company to complain, and the customer service is awful. I just want to cancel and get a refund. We were even convinced to purchase a fly back plan, that we cannot even use. I want it all cancelled. I want our money back. We feel misled and taken advantage of. I hate that I came to this realization so late. I called on Tuesday, a representative answered the call, verified my identity, put me on hold for over an hour, and the business closed. Can you imagine sitting on hold, and the representative goes home for the day? My stomach hurts, and I feel sick. I want to start a class action lawsuit, if anyone is interested.

Claimed loss: $9,900.00 and $3,338.94 for the flyback program

Desired outcome: I want to cancel and I want a full refund of both programs.

Confidential Information Hidden: This section contains confidential information visible to verified Unlimited Vacation Club representatives only. If you are affiliated with Unlimited Vacation Club, please claim your business to access these details.

Mar 14, 2024 1:27 pm EDT
Unlimited Vacation Club customer support contacts
Hello, Melissa. To assist you properly in this situation, please share your member ID, phone number, and email address to cx@unlimitedvc.com. We will give the proper follow-up to your case by that means. Regards. FV.
Update by Melissa H. Armstrong
Mar 28, 2024 3:13 pm EDT

I email this company with the requested information on March 14. The company replied and literally asked me for thousands more dollars to cancel this scam. They literally want more money to let us out of this scam. Hyatt should be ashamed to be associated with this company. The only reason we got involved was the Hyatt name, and now Hyatt won’t help.

Mar 28, 2024 6:40 pm EDT
Unlimited Vacation Club customer support contacts
Hello, Melissa. We have escalated your comments to our Quality team for appropriate follow-up. We kindly ask you to contact the agent assigned to your case to continue with the membership cancellation process. Regards. FV.
Update by Melissa H. Armstrong
Mar 28, 2024 7:00 pm EDT

I already spoke with them. There must be someone above them. They want me to pay more money just to cancel. I believe I was misled and taken advantage of. I should not have to pay more to cancel when I want a refund. I purchased on my honey moon. I relied on the World of Hyatt Brand and believed this was a great company to be a part of. It wasn’t until months later when I tried to use it, that I realized it was not what I thought it was. I need an exception to be made. I want a refund, and I want this canceled. I don’t want another offer or to pay more. I want the fly back program also canceled. That’s the only thing that will make me satisfied. Let me out of this scam and give our money back.

0 comments
Add a comment

More Unlimited Vacation Club reviews & complaints

Unlimited Vacation Club - Misleading and lies - I know because I worked there 238
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Unlimited Vacation Club - Cancellation of membership 70
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Unlimited Vacation Club - Unethical behavior and misleading sales tactics (class action lawsuit) 143
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Unlimited Vacation Club - Falsified promises 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Unlimited Vacation Club - Ability to cancel within the mexican statutory time 10
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Unlimited Vacation Club - membership 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Unlimited Vacation Club - Refund of voucher/coupon
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Unlimited Vacation Club - UVC silver scam membership 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Unlimited Vacation Club - cancelled but no refund. 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Unlimited Vacation Club Contacts

  2. Unlimited Vacation Club phone numbers
    +1 (877) 923-2582
    +1 (877) 923-2582
    Click up if you have successfully reached Unlimited Vacation Club by calling +1 (877) 923-2582 phone number 0 0 users reported that they have successfully reached Unlimited Vacation Club by calling +1 (877) 923-2582 phone number Click down if you have unsuccessfully reached Unlimited Vacation Club by calling +1 (877) 923-2582 phone number 0 0 users reported that they have UNsuccessfully reached Unlimited Vacation Club by calling +1 (877) 923-2582 phone number
    +52 800 099 6435
    +52 800 099 6435
    Click up if you have successfully reached Unlimited Vacation Club by calling +52 800 099 6435 phone number 0 0 users reported that they have successfully reached Unlimited Vacation Club by calling +52 800 099 6435 phone number Click down if you have unsuccessfully reached Unlimited Vacation Club by calling +52 800 099 6435 phone number 0 0 users reported that they have UNsuccessfully reached Unlimited Vacation Club by calling +52 800 099 6435 phone number
    +54 800-666-3458
    +54 800-666-3458
    Click up if you have successfully reached Unlimited Vacation Club by calling +54 800-666-3458 phone number 0 0 users reported that they have successfully reached Unlimited Vacation Club by calling +54 800-666-3458 phone number Click down if you have unsuccessfully reached Unlimited Vacation Club by calling +54 800-666-3458 phone number 0 0 users reported that they have UNsuccessfully reached Unlimited Vacation Club by calling +54 800-666-3458 phone number
    +56 1230 020 6848
    +56 1230 020 6848
    Click up if you have successfully reached Unlimited Vacation Club by calling +56 1230 020 6848 phone number 0 0 users reported that they have successfully reached Unlimited Vacation Club by calling +56 1230 020 6848 phone number Click down if you have unsuccessfully reached Unlimited Vacation Club by calling +56 1230 020 6848 phone number 0 0 users reported that they have UNsuccessfully reached Unlimited Vacation Club by calling +56 1230 020 6848 phone number
    +33 805 98 56 45
    +33 805 98 56 45
    Click up if you have successfully reached Unlimited Vacation Club by calling +33 805 98 56 45 phone number 0 0 users reported that they have successfully reached Unlimited Vacation Club by calling +33 805 98 56 45 phone number Click down if you have unsuccessfully reached Unlimited Vacation Club by calling +33 805 98 56 45 phone number 0 0 users reported that they have UNsuccessfully reached Unlimited Vacation Club by calling +33 805 98 56 45 phone number
    0-808-189-1401
    0-808-189-1401
    Click up if you have successfully reached Unlimited Vacation Club by calling 0-808-189-1401 phone number 0 0 users reported that they have successfully reached Unlimited Vacation Club by calling 0-808-189-1401 phone number Click down if you have unsuccessfully reached Unlimited Vacation Club by calling 0-808-189-1401 phone number 0 0 users reported that they have UNsuccessfully reached Unlimited Vacation Club by calling 0-808-189-1401 phone number
    +55 800 724 8589
    +55 800 724 8589
    Click up if you have successfully reached Unlimited Vacation Club by calling +55 800 724 8589 phone number 0 0 users reported that they have successfully reached Unlimited Vacation Club by calling +55 800 724 8589 phone number Click down if you have unsuccessfully reached Unlimited Vacation Club by calling +55 800 724 8589 phone number 0 0 users reported that they have UNsuccessfully reached Unlimited Vacation Club by calling +55 800 724 8589 phone number
    +1 (829) 200-9898
    +1 (829) 200-9898
    Click up if you have successfully reached Unlimited Vacation Club by calling +1 (829) 200-9898 phone number 0 0 users reported that they have successfully reached Unlimited Vacation Club by calling +1 (829) 200-9898 phone number Click down if you have unsuccessfully reached Unlimited Vacation Club by calling +1 (829) 200-9898 phone number 0 0 users reported that they have UNsuccessfully reached Unlimited Vacation Club by calling +1 (829) 200-9898 phone number
    +506 4000 0226
    +506 4000 0226
    Click up if you have successfully reached Unlimited Vacation Club by calling +506 4000 0226 phone number 0 0 users reported that they have successfully reached Unlimited Vacation Club by calling +506 4000 0226 phone number Click down if you have unsuccessfully reached Unlimited Vacation Club by calling +506 4000 0226 phone number 0 0 users reported that they have UNsuccessfully reached Unlimited Vacation Club by calling +506 4000 0226 phone number
    +34 518 88 97 28
    +34 518 88 97 28
    Click up if you have successfully reached Unlimited Vacation Club by calling +34 518 88 97 28 phone number 0 0 users reported that they have successfully reached Unlimited Vacation Club by calling +34 518 88 97 28 phone number Click down if you have unsuccessfully reached Unlimited Vacation Club by calling +34 518 88 97 28 phone number 0 0 users reported that they have UNsuccessfully reached Unlimited Vacation Club by calling +34 518 88 97 28 phone number
    +49 800 1824414
    +49 800 1824414
    Click up if you have successfully reached Unlimited Vacation Club by calling +49 800 1824414 phone number 0 0 users reported that they have successfully reached Unlimited Vacation Club by calling +49 800 1824414 phone number Click down if you have unsuccessfully reached Unlimited Vacation Club by calling +49 800 1824414 phone number 0 0 users reported that they have UNsuccessfully reached Unlimited Vacation Club by calling +49 800 1824414 phone number
    +250 7869990179
    +250 7869990179
    Click up if you have successfully reached Unlimited Vacation Club by calling +250 7869990179 phone number 0 0 users reported that they have successfully reached Unlimited Vacation Club by calling +250 7869990179 phone number Click down if you have unsuccessfully reached Unlimited Vacation Club by calling +250 7869990179 phone number 0 0 users reported that they have UNsuccessfully reached Unlimited Vacation Club by calling +250 7869990179 phone number
    More phone numbers
  3. Unlimited Vacation Club emails
  4. Unlimited Vacation Club social media
  5. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024