Urban Planet review: Management 1

Hi I purchased a lot of items on the 4th of February 2020 and
Came back Tuesday February 18th 2020 To return some items that did not fit and exchange for others. My first impression of the customer service was one that was very rude they looked at me as though I was a lower standard person than themselves I felt horrible for wanting other items but regardless I left my bag there and told them that I was going to pick out other items to exchange while I was looking and shopping for other items to exchange someone came towards me and said I needed to go to the counter immediately I told them I was still looking for things to exchange and shop and I didn't have much time because it was closing in 20 minutes but the person in front of me said you need to go to the counter now. Leaving me no choice to stop shopping. once I went to the counter the person serving me did not take me in I had to wait again in line just to be told that I couldn't get an exchange for the clothes. I later looked at my receipt and I was in the time frame for an exchange. I can only deduct that this was a discrimination situation because the way that I was treated in that store by the management the cashier and the person on the floor was less than respectful not once did anyone smile at me or say hi not once did anyone treat me as a person and I can only deduct from my nationality that this was a racist and denigrating attitude from all of them stemming from the management. I am an Aboriginal woman with very strong traits and I get this a lot but now I am done with this attitude and I want something done about this for all aboriginals. and I am going to go public with this if no apology is served to me and I never want to shop in your store again I came really far to do the exchange and drove all the way there had my daughter babysat for the night and paid a babysitter so that I can have a good time this was my only day off in the whole week I am a single mom and all my activities are calculated this was supposed to be a fun going out shopping experience and it ended up being a humiliating and denigrating situation.

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