US Bank
Reviews and Complaints

After activating a gift card issued by US Bank National Association and attempting to use it for the first time there was only $1.00 left on a $100.00 card. We attempted to contact the number on the card [protected] on 2/2/22 and again on 2/3/22 and both times were told that their system was down and they could not help us. I feel that I was being purposely misled and that the bank had no intentions of helping me retrieve my $100.00. The card had activity using $99.00 of the issued $100.00 at a Target in California and we reside in North Carolina and have never been to California.

improper closure of account. Lost $17, 000.00 deposit.

I cannot understand this us bank I received a mail by post office that I had a bank account with them and they are reporting federal tax information, unbelievable I never had an account with, yes I had a business about 15 years ago using BBB, ner USA, furthermore they are threatening a person with had coronavirus damaged my longer, a liver synopsis stage 3 almost gone my life in ned of a transplant which no doctors want to take the risk of saved me, and they are threatening me, us bank show me what I got. Can anybody help,

U.S. Bank used to be a great bank, however over the past few years, they have become the same as many other banks poorly run, with poor customer service and racist bankers. Recently I tried to deposit my check thru remote banking and it said it was "over the limit" allowed for a daily deposit. I had never heard of such a thing so I contacted customer service. I was informed that it had to do with my credit. I said my credit is great and in fact it's better than my husband who has no problem depositing his check. Then they said, I would have to be "ran thru the system" to see if I was "allowed" to deposit my check. ALLOWED TO DEPOSIT A PAYCHECK?! I have never heard of such a thing. When I contacted US Bank about this problem the customer service LAUGHED AT ME!
I have come to these conclusions about US Bank
1. If you are a woman who makes good money and has great credit, go elsewhere because the racist a-holes who run US Bank are behind the times. Maybe they aren't aware that women earn money doing more than cooking and cleaning.
2. Their B.S. answer about credit/ and running me thru the system is a call script answer and I DO NOT APPRECIATE BEING PATRONIZED!
3. To the customer service person who laughed at me... Im laughing when I withdraw my funds as I go to another bank.

Been waiting a month for the title to be sent to PA DMV so I can get a license plate. This delay is causing me to not drive my new RV. And possibly canceling my trip south for winter. Seems like you don't have enough help.
Can this be sped up? Thomas Rickabaugh [protected]@rickabaughs.net

I went to the US bank branch inside Safeway on Baseline and 51st Ave in Laveen, Az to have some documents notarized. The person who help me flatly refused to notarize my documents. His reasoning is that since my documents originated in the state of Ohio, and if he ever get a summons for notarizing the said documents that he will not be able to travel on such a long distance to answer the summons. This excuse is somewhat suspect because I've used their notary service before with no problem, same situation and similar documents.instead of providing the service, he instructed me to go to a UPS Store (cost me $3000) for this service. Needless to say, I am really disappointed with US Bank.

This is an addition to a complaint I already submitted, No. [protected]. After talking to Lisa, the branch manager at our local bank, the reason for the closing of our accounts became more apparent so I wanted to update my previous complaint.
Several months ago my husband made four withdrawals of cash from our account, three for $9800 and one for 3800. Apparently at that time, according to Lisa, the branch manager at our local account, some form indicating the reason he was withdrawing the cash needed to be filled out for the Bank's purposes. The Bank did not indicate that to him nor request that he fill anything out on any of the four occasions. Apparently if that form is not filled out for any open account out at the end of the year, the Bank has to supply that information of noncompliance to their regulating agency. (Not sure who that is.) Instead of admitting that he was not requested to fill out the form to provide to the Bank, the Bank just closed the account so that the forms weren't needed on that account at the end-of- the-year reconciliation as there was no open account.
As backup, my husband pre closing of the account was sent an unsigned "Know your Customer" letter. When he received that letter he went to Kellie, the assistant manager at our local branch, and asked what information they needed. She indicated she would get in touch with corporate and let him know.
After that he did receive a phone call from a purported Bank employee requesting his Social Security number and bank account number. He refused to supply it over the phone and again went to Kellie in person. She indicated there was no information needed.
Subsequently both our checking and savings accounts were closed to the tune of over $200, 000. To date, over a week later, we still have not been able to cash the check from our savings account of $130, 000 as the Bank doesn't have that money on hand.
Lisa indicated her Bank should have requested the forms be filled out when my husband withdrew the cash and that she would be doing some "training" of her employees.
We had bouncing checks as we had paid bills from the checking account. I will say in the Bank's behalf, they did manage to come up with enough cash to cash the $66, 000 checking account check so we had some money for Christmas.

My husband and I had three accounts at US Bank, a checking, savings, my business account (we also had a home equity line of credit). Approximately a month ago my husband received a "Know your Customer" letter. He took the letter to our local bank on Prairie Avenue in Cheyenne and spoke to the assistant manager asking what information they needed. She indicated she would send an email to corporate and let him know. After that my husband received a phone call from a purported US Bank representative asking for his account number and SS number. He refused to provide this over the phone. (As a side note, my US Bank credit card has been compromised approximately this same week.) He again went to the local branch, talked to the same assistant manager and she indicated she had received an email from corporate and there was not information needed. Yesterday US Bank closed our savings and checking account to the tune of $200, 000. We have no idea where the money is, can't get any information about that. We are in the process of trying to recreate the account to fund any outstanding checks since we cannot look at the account to see what's cleared, and open a new account with no money to open a new account with and it's two days before Christmas. This is lousy customer service. At this time when we're all struggling with national issues and the personal issues that arise from that, to treat your customers like that is unfathomable. My husband, who is 67 years old and still uses a flip hone, talked personally to your representatives twice about this issue and was assured there was no problem. This was certainly not done in the Christmas spirit with an eye toward having a happy customer.

12/15/ Zebvetta Owens called to ask questions about auto loan and the male thats named kaleb answerd and didnt have all the facts so he got an employee teller named tina to assist they were very rude stating there ppls on lunch break and the question I wanted to know they couldnt assist me because they was the only 2 tellers, before tina stated that she was very rude I stated that I have a realia card, she went on with thats not an acct in a rude manner right after my application was denied, I have exceptional credit. they didnt even take my name at all. but when I called 1800 number they then took my name

November 27 I walked into us bank with a 138, 000$ cashiers check from Bank of America. I am elderly so I have a caretaker I was going to put her on my account but she decided against it. So the banker had already gotten her address and put her address down so now they are saying I need to verify my actual physical address before they wil release my money. I need my money to live.

-Did not stop or flag usual transactions which prevents frauds (their website states they do 24/7).
-By not stopping the first unusual transaction, their non-action allowed a scam to continue with two more unusual transactions, all totaling 10K
-US Bank did not shut down the account on the day of the crime, when it was first reported. There's a police report of the incident.
-US Bank filed the report wrong according to the fraud department saying it was a dispute and not fraud. By definition of fraud, scams are synonymous.
-US Bank issued a new account and credited that account with 3 provisional money transactions. When the claim was denied US Bank took one of the transactions out of the closed account leaving a negative balance and charged an overdraft fee and sent a letter that if they had to close the account, they'd charge a fee. Totally illegal.
-Downloaded bank statements from site to close out all accounts and did not receive normal statements.
-When requested bank statements received cryptic email without statements and US Bank customer service never seen it before.
-Made it difficult to talk to a supervisor; they'd call at the wrong time, though a time was requested.
-Each phone call you missed required another request even when the supervisor was requested and a caseworker called.
-Numerous employees from the fraud department, card member services, and customer service said transactions like these should've been blocked due to their new protocol and recent training. And no alert systems needed to be implemented in order for the block to have occurred.
-US Bank profited on all of these transactions.
-Won't admit any wrong doing.

Hi
I was scammed on 11/7/21
with a check that was bounced in a scam the check was from Haven Costructiion Inc. I called to inform them that was a scam and the company is a dummy company. and I did not get any satisfaction.
I have lost 2635.00. I believe your bank is helping criminal activity by not a knowledge to doing anything to help me to a least try to find out who these people are
I have reported the to the USP for mail fraud because I got this in. the mail. will report to FTC.
Mary

November 16, 2021

My name is Charles O. Bishop, I live at 537 South Delaware Drive, Unit 111
Apache Junction, AZ 85120 My phone number is [protected]

PRIVACY ASSIST sent me an INQUIRY ALERT dated November 5, 2021
stating that someone had attempted to obtain a US Bank Platinum Card
in my name

That credit inquiry is FRAUDULENT and should be stricken from my record.

I have leased cars for 14 years without one problem. Honda sub-leased my van through USBank (3 years ago) and the van was returned this year. I received a bill claiming I owed $1, 467.00 in "excessive wear and tear" to the vehicle. The van barely had 20, 000 miles on it after 3 years and the original floor mats were never used and the whole van was in pristine condition. I have pictures and a letter from the Honda dealership stating it's condition. This fraudulent scam concocted by USBank to bully customers into paying fees they simply do not owe is criminal. There is also no valid email anywhere to reach this company.

I have just open a fry's credit card and I have been inundated with pop up ads either they stop or I will set a world record for the shortest time I have held a credit card.

On October 28 2021 I went to my local branch in Adelanto, Ca because I could not find my ATM card. The teller who help me never said anything to me about putting a lock on my card in case I found it so she cancel it. That same day after leaving the bank I found my card. I call my branch but they were closed so I call customer service who was not of any help. I kept getting the round around about my card. I spoke with the fraud dept who said speak with the branch manager who could reopened my atm card, I got no help from anyone just the words it can't be reopened. Had the teller from the branch told me she could lock it for me and if I found it than I would still be able to use it but that did not happen. I am 75 yrs old and the customer service I received was awful no one tryed to help only the words what they couldnt do or can;t do. Something needs to change like in this case since I had found my atm card which I still want reopened so I can use it. I have been with US bank for over 20 yrs and was sadden and hurt by the customer service that was shown to me.

With the increased cyber threats and rampant use of tracking technologies I have been forced to use a VPN. I have recently attempted to connect to US Bank using the app on my smart phone. I connected initially and then was disconnected and the app told me the problem was on US Bank's end. After some time I tried again and go the same problem. So I next attempted to login from a computer and the message changed, telling me my account was logged out and I needed to call US Bank. I did this and was told my account was locked out for 24 hours and the cause was that I was using a VPN and your network software thought I was a hacker. WTF, my personal bank USAA doesn't do this (it actually recognizes I am traveling, imagine). My Chase bank credit card app also works using a VPN. So why do you force me to not protect myself in order to use your online banking services. I am going to have to change my bank.
In addition your computer security measures used to access online banking are not nearly as secure as the Cyber experts recommend. You should be allowing users to use time based tokens as the send factor rather than the silly questions.

October 9, 2021

We have been told by US Bank that our forbearance has ended and cannot be renewed.

We have a rental property at 762 Magnolia Avenue East, St. Paul, MN 55106.
Our tenant has no lease and will not move since the pandemic began.

We cannot make payments without money coming in for rent. The eviction moratorium has prevented the tenant from paying rent or utilities.

Please Help!

Melissa Maier

I withdrew $40 at an ATM on SE 122nd ave on 10/04. transaction #[protected]. I was prompted that there would be a $3 fee for convenience charge and I was ok with that. I ended up being deducted as $43 for a withdrawal of $40 (which is reasonable). But then I saw on my debit card another $2.5 charge for bank fee.
I just want to double check that this is how you run your business. If it is not a mistake that you are double charging me for an ATM transaction, I will close my USbank credit card and will never do business with you again. Also will share my story with my community so that more people will be aware of how you do your business.

Nhan Le