US Bank
Reviews and Complaints

Call Start: 7:41 PM (53min 26 sec)
Call End: 8:34PM CST

Problem 1 : My Social Security # was wrong on my checking account from ever since my account was created until Jan 2018. I only came to know my SSN was incorrect because I opened a loan account with U.S.Bank for my BMX X5 loan and both accounts were not getting linked into my USBank online account. This problem was finally resolved only after calling the bank teller who had originally opened my account to fix my SSN to correct one on the account.

Problem 2: My Loan Payment is $1000 per month where it should be $998.xx based on 3.34% at 5 year loan which started on Jan 26 2018. This problem is still unresolved and no-one has yet taken much of interested in my problem to look further into or do anything about. I am very frustrated at this point and not such what more i can do from my end.

Problem 3: I applied for credit card on March 11th from U.S Bank website and received and e-mail stating we will contact you in 7-10 business days but nothing happened. After 12 days I called into U.S.Bank credit card department trying to inquire about what happened to my credit card application and that is when I found out that as per the representative the card I applied on March 11th has not history of being applied even though i still have proof of e-mail which shows U.S. Bank has received my application. After 12 days, I had to pretty much re-apply on March 23th from scratch after hearing from a representative that "I have never applied for a credit card on March 11th" even though I have proof e-mail which was received by U.S Bank that you have received my application. Finally after replying I have received my credit card on April 1st 2018 and successfully activated the same day.

Problem 4: After applying 2nd time for the credit card I received my credit card on April 1st which was activated on the same day and used for multiple transactions in few days of arrival. Even though my card was already activated and used, I received a call from automated system of U.S Bank stating "we have noticed you have recently opened a credit card and your card has NOT yet been activated please press 1 to activate your card". Once pressing 1, I was connected to a live agent who seemed to yelled at me stating "why are you calling into a U.S Bank Credit card if your card was already activated and Have Good Day, bye (Hung Up)". RUDE! Thereafter, I called into U.S Bank Fraud department who validated that RUDE call representative who spoke to me was a U.S. Bank employee and they will file a formal complaint and I should look forward to hearing from manager by follow up call which was never received till this date.

Problem 5: I had written a check for $4600 to one of my family member who was supposed to make a payment to someone based on my check getting deposited into their account. My check was deposited in their account on Apr 9th and they wrote their payment there after that although, on April 11th my check ($4600) was withdrawn from their(family's) account and re-deposited back to my own U.S Bank account. I called in to U.S Bank on April 11th @ 7:41PM CST and spoke to Kassandra Gonzalez who was able to find out that check was re-deposited into my U.S.Bank due to signature mismatch on my check. Now i have had this account for god knows how long with you and now there seems to be problem with a signature? I don't understand what is all going on and Is there anything else left that can go wrong with me and all the possible services that U.S.Bank has to offer to me?

Now one thing so far I can say positive here is out of numerous call times I have called regarding all of the listed above problems. Kassandra Gonzalez was THE ONLY person who was very helpful in understanding all of my listed above problems and listened very closely and raising it to higher management for concern whom I hope to hear back AS I NO LONGER HAVE ANY TRUST IN U.S BANK after what I have gone thru in last 3 month of disaster of my banking experience.

Thanks

Yatin Patel

On 3/29/2018 my savings account was unexpectedly converted to a checking account due to constant money transfers/ sending money. According to the bank, the conversion process was out of courtesy to avoid charges, post exceeding the monthly limit which is 6 per month (understandable). On 04/02/2018 I made a mobile deposit which made $200 of the check available to me immediately. On 04/04/2018 the check was returned due to either a Closed account or insufficient funds. This is based on what the representative from customer service stated. I checked with original merchant who issued check, and stated the funds were available. Again, I waited a week for everything to clear and get back to normal. I made another deposit on 04/08/2018, with a different check and different amount from the same merchant whom I received a check from the previous week. Same thing, $200 were available immediately. Today (04/10/2018) I noticed my account was negative. I call the bank, and they indicated that my account is set for closure on 04/27/2018. Due to the original returned check on 04/02.in the words of the representative who I spoke to, they're scheduled to "close account and end all relationship with me". Pretty upsetting when you constantly have things done without any consent. So now, any activity with the account is no longer available. Incoming or outgoing deposits have been blocked. At the same time, my fiancee and I share this account. Her direct deposit was put on hold or frozen today as well. I had to be transferred to several departments before they could tell what was going on, since no history of any deposits were showing on my mobile application. I think it's pretty shady how this system works. People depend on their earned money, nobody should have to go through their days without knowing where their money is at. Especially when you have kids. My funds are on hold until check is returned, no word on my fiance's direct deposit yet since her employer stated that the funds were deposited in her account. Samething with the check I received from merchant. Its been a nightmare. Needless to say, I'm content with parting ways with this institution. I hope I get my money soon or its BBB. Unfortunately, its the only thing I could do since I gave up my right to arbitrate when I first opened my account. Another sneaky attribute to help a company cover their end.

I arrived at the bank at 11:17 am on 4/10/18. At the time there was one man waiting for the tellers. I walked to the Atm machine and there was an" out of service" sign posted . I stood in behind the man, he said, this isn't good. He was complaining about the wait and told me that there are 4 people working. One on the phone, one in the small glass office, one in the vault with the Atm machine and that left the one teller actually helping a customer that had been there for awhile. Another customer arrived behind me, and another customer tried to use the Atm machine and I told her it was out of service, she mouthed something and left. The man in front of me left very disgusted, as for me I wanted to leave but I am stuck because of its location. I work in Monterey and live in Seaside, and this is the closest location to me, which is ridiculous. I was there for a total of twenty minutes to just make a deposit. Something has to be done to find a closer location or atm machine. And about the wait, the must do better too!

I believe I was discriminated against based on my color at your Boones Ferry branch in Wilsonville. Here is a copy of the email that I had sent to Brian Bogatin. To his credit, Mr. Bogatin got back to me and said he would look into this on March 1st...but it has been about a month and no follow up email, no call or anything. I would like an apology for being treated like I'm less than human.

From: lucky mincer [mailto:[protected]@yahoo.com]
Sent: Tuesday, February 27, 2018 6:28 PM
To: Bogatin, Brian G
Subject: [EXTERNAL] A very disturbing incident

Hello Mr. Bogatin,

I don't know if you remember me but my name is Lucky Mincer. We met when you happen to be at the Boones Ferry Branch of US Bank and I wanted to sing the praises of your staff at the branch. You were modest, kind and professional, as were your staff. On Monday February 26th 2018 at 10:47am I went to cash a check, written by my wife Nita Kathleen Mincer to me for $68.00. I went up to the teller a big burly man with a goatee. He asked me was a US Bank customer, I said no. He then asked me for my thumbprint and advised me of the seven dollar service fee. I complied with the fingerprint and told him I knew what the fee was which was why the check was for $68.00. After that he asked for my home number, I said that I did not have one. He then stated that he will not cash the check unless I gave him the phone number on the back of the check my check would not be cashed. A couple of things about this:

1) I had my State ID, which had the same address as the check

2) We have a second mortgage with US Bank with me being the secondary signer

3) I went down to the US Bank on Oak St between Sixth and Broadway and was helped by lovely lady by the name of Madison no asking for a phone # nothing and even asked how my day was going, which made me think that the person at Wilsonville is an isolated incident.

I really felt humiliated even though I had done nothing wrong, no one should be made to feel this way and before I jump to conclusions I would like an explanation as to why I was treated the way I was. Maybe he had a bad day, or maybe he needs more training in polices and procedures. No matter what the case may be, I think I deserve an apology. I' m simply asking you to check into it, so this could be resolved. There should a tape of the incident and I can be reached by cell phone [protected] or email.

Thank you for your time

Lucky Mincer

I opened an account about a month ago and I thought is was odd that the bank teller wasn't looking at my driver's license for my address info. I was told that my ATM debit card should arrive in about a week or two. When I didn't receive it in the third week. I phoned and requested a replacement card. I still didn't receive the second card and called again and was told that my account was almost $1, 000 overdrawn. I had to go into the bank to show my ID to put my correct address on my account and freeze my account access.
Even the initial $100 was incorrect at $200 this whole thing looks like a scam and is messing up my credit.
I requested fraud papers to reverse charges and it's been another week and still nothing.
It almost looks like the scam is the bank and not a third party.
They won't even tell me the address that was used to open the account.

US bank strolls time and does not deposit money right away as it is supposed to when we send money with Zelle. The bank benefits from holding our money for 2 to 3 days when we have to pay late fees to my landlord because the money was not transfered as Zelle advertised as quick transfer. It took 2 days now already and it is not deposited yet. I don't think it is legal for the bank to hold of our fund like that. When I call the US bank, they don't know why and I found out that they always say that to other customers who have similar bad experiences like mine. Other banks are not like US bank. They send and deposit the amount right away. I am closing US bank account. Horrible bank.

My savings and checking account was closed unwillingly and I need my money out of my account ASAP so I can pay my rent the bank refuses to give it to me right away saying that they will mail it to me I can't wait I have to pay my rent if you refuse to accept my account any longer will give me back my money that you owe me, all of this started because of the $15 late charge in my savings account this is the worst bank that I've ever deal with my life and I promise I will never ever recommend anyone to US Bank only thing that I want is my money out of my account and I will no longer deal with you people any longer I will put my money where it's safe at and where I feel comfortable at night with US Bank big mistake big big mistake

My Account was closed due to maintenance fees. I was never informed that my account was about to close, all of my contact information is correct and up to date, if i was informed i would have settled the debt to keep my account active. I have 3-4 large deposits that are supposed to hit my account that is now closed, its inexcusable to not communicate

Just had a US Bank refuse to accept US Currency into a checking account at the bank's teller window. They required the owner of the receiving account to shut down business, drive across town and prove to the teller with an ID who they were in order to accept the US Currency into the banking system. Absolutely ridiculous! *** What lousy customer Service policies! A teller states that because some crook tried to deposit without paying social security, they enacted this policy. So, because a criminal tried to be dishonest, rather that find a way to protect the process, they throw down a gauntlet on the regular customers. I will be trying to find the quickest way to remove all me financial activity from this group, and advising anyone to avoid US BANK.

I called in to report my card as lost or stolen on March 23, 2018 and requested expedited service so that I could receive the card before I left town for a trip. Here I am a week later and no card. I called back in and was told by one of your supervisors that I would NOT be refunded the fee even though I didn't get the card on the promised date. I would like to be compensated for this inconvenience and would like that Supervisor reprimanded for this.

I have been a customer for over 20 years
I have gone into the Archibald/Ranch cucamonga Branch every 2 weeks for the past 4 years to cash my in home support check from The California state
My son broke his back and is paralyzed, all the bank tellers and the managers knew of his accident and condition. I have told them all that I run into to cash his check I have someone watching him at the house, just in case he falls out of his chair.
In February 2018 I was told they could no longer cash my state check
I would need to come to the bank two days! One to deposit it then come back the next day to withdraw the cash. I stressed to them the inconvenience of this due to my situation. I even spoke to the manager Kathy S and the district manager Jeff Nace, neither of them cared. I asked what changed that now I have to come in twice, he responded they had a system upgrade and changed their system. He was unwilling to help, at that point I informed him that I will be closing all 4 of my accounts and moving to another bank. I was appalled by the way they treated me a customer of their for the past 20 plus years! My recommendation AVOID US Bank!

I overheard your manager Elizabeth berating one of her employees today. Telling this employee something about if it was up to her she wouldn't have let her use her vacation days. I don't know exactly what was going on. She also said that the employee wasn't dressed for the business. This young lady was dressed very business, hair done well, make up on, and sure looked a lot better than the person yelling at her. I am a manager at fortune 100 corporation and if I had a manager treat an employee like that I would fire her. It was ridiculous. I came in to open an account and changed my mind completely. I would never do business with a bank that treats their employees like this. You should be ashamed.

Fraud was spotted on my account about a month ago. I was told that my government check would be sent back, instead it was kept and has not been returned to me, thinking it was fraud. And has held my money that I live off of plus 3 kids to take care of. I can't pay my bills, or take care of my kids with the money being held. It's been told to me that the "fraud" department won't release it. It is a government check that I feel you stole from me. And is illegally holding it.
account number: [protected] and [protected]
email: [protected]@ymail.com

I had hail damage on my house at 22224 homestead rd in Elkhorn, NE 68022. My insurance company has been Great, My contractor has been Great. US BANK has not. I've made nearly 30 calls with my contractor to get the final money dispenced to me. All jobs have been done. The contractor has sent paperwork showing no claims and the house has been inspected. I'm am so upset with you guys and cant event tell you. Every person I talk to says something different. Im tempted to refinance all 5 of my morgages with someone else to get the hell away. Keith Schroeder [protected]

On 03/09 I do believe I opened a account online and keyed my last name wrong it is Megan Jackson but I put javkson well I made a first deposit of $800 no problems withdraw 400 that Monday 03/11 I also deposited my tax refund of 7616 on 03/11 the teller said nothing but about an hour before the bank closed the branch manager called me and said I needed to come pick up my check I asked why we could just fix the name said acted mad and said you will need to come up here when I got there a teller had a withdraw slip filled out with my information for 400 and said I needed to sign that I asked why she just looked at me so I asked to speak with the manager when I was waiting I had already call your 1800 number for help which the branch manager told me to hang up they can help me that I need to get my money I can't bank with us bank I said why she the said I'll get a letter in the mail well in front of her I never hung up with the 1800 so I asked them they said nothing was wrong with my account that they could fix it which made her mad she then flagged my account for fraud put it under branch review and froze my funds this is wrong

Today I tried to use my debt card to make a small purchase and my card was declined I New this couldn't be right so I called my bank. They said my card has been closed because they want everyone to start using the chipped cards, which is fine but they didn't even tell me they just closed my account. They also did not send me a new card ! So here I am with absolutely nothing since they checks I ordered a week ago still aren't here and a card that won't be here for 7-10 days so thanks a lot ! Highly considering leaving the bank due to this.

On March e, 2018 at exactly 3:47 pm I got in line at the US Bank at 2284 Murfreesboro Rd. Nashville 37217 ( Nashboro Kroger Branch ). There were (20 people in line ahead of me awaiting service. A few seconds later another costumer joined behind me in line. The teller "Selina", stated " We are closed. The line stops after that gentleman ( referring to the man directly in front of me). We don't have any more money and we gotta get out of here at 4." I stated that I just need to cash a small check and the lady behind me stated that she was making a deposit and wanted to give the bank money. I politely pleaded to be served. The teller again stressed in a less than professional tone " that they didn't have any money and that they were closed." I along with the other customer got out of line. I began to walk around the store and shop for some items and attempted to check my balance online but the app would not load for me. I decided to go to the ATM machine which was directly next to the bank but out of the view of the tellers it was now 3:58pm. As I stood at the ATM, I could overhear the conversation between one of the tellers to another teller. She stated " She talking about she needed to be served, that [censor] should have had her [censor] here at 9 o'clock." Me hearing this, looked around at the teller told her she was an "a[censor]" and asked for her name. She stated in an unbothered tone "Selina". I go to this branch very often and I have never before seen this teller nor have I ever had a bad customer service experience.

I arrived at US BANK at 9:00am March 9, 2017 to open a checking and savings account, I was directed to banker Christian, he asked for my drivers license and I informed him my addresss is different, I just moved. He said in order to move forward I need a paper bill, I informed him I have an electronic bill and two form of identification, he said we require a paper bill to make sure the address is correct, I then stated I have a electronic bill, and I can confirm the address, he repeated him self, I stated can I please see this in writing, he stated we don't have it in writing it's up to the bankers discretion, I then asked to speak to the supervisor, after waiting for 15 mins (which was not a problem) the supervisor was shuffled and just clocking in, no eye contact, trying to get his work day started, stating the banker has the discretion to require a paper billing if he's uncomfortable, and ended with, will this be all, I was really shocked to be treated that way, and at this point speechless, I requested the corporate number from the supervisor (Damien Yadao)
And called the 1800 number
I informed the customer service rep of what happened and she apologized for my experience and stated I could speak with an sales rep over the phone and start an account, without a paper bill-
At this point I feel discriminated-

I would like to speak with someone about the matter-

My name is Kelly Morris, 12 Poplar Dr, Boonville MO.

I have had a US Bank credit card for multiple years in which I have paid off the card once or twice, as well as made my payments on time. I received a letter in the mail yesterday that stated my Annual Interest Rate was being increased. First of all I can't understand this as my FICO score is close to 700, which means my credit report is good and I have made payments on time, often times making more on the payment. I was preparing to contact USBANK, as I have done with 2 of my other credit cards, and request a APR decrease. Both my other cards decreased my interest rate to 9% and 14%. Can someone please assist me with this?

Secondly, I called the 800# on the letter and was advised neither the customer service rep, nor the supervisor could assist me and that there was no one else, Operations Manager or Director of Operations, that I could speak to. They stated I would have to write in to USBANK with my request. I spoke with both Rachelle and Mary from a Kansas office.

I have recently become a single mother, making ends meet with my own income while at the same time taking care of my financial responsibilities. I would appreciate someone assisting me with this.

My phone # is [protected]
Card # 7978

Thank you for your time.

Kelly

When I was on deployment, somehow I was signed up for NUF insurance without my consent. Not realizing the transactions on my bank account because they were listed under other transactions. When I contacted the fraud department, I was given the run around, oh you should call this company, let me transfer to someone else. Apparently US Bank just happens to have the number for NUF. After many attempts to get ahold of NUF insurance they tell me I was given this policy because I am a member of US Bank. So somehow while on deployment they were able to get ahold of me and get my confirmation. So now it's a back and forth with US Bank, NUF insurance. US Bank says they know nothing about this company but NUF knows everything about US Bank. It's getting to the point where I'm thinking I need to get legal representation, cause it seems US Bank just allowed NUF access to my account without my consent.