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U.S. Citizenship and Immigration Services [USCIS]

U.S. Citizenship and Immigration Services [USCIS] review: Poor service! 52

D
Author of the review
12:00 am EDT
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I filed a petition for my finance 4/2006 and was approved. My finance went to his interview 1/22/07 and it was sent back to USCIS in California and now I will have to pay 455.00 to file this again because they are telling me that the validity period has expired. #1. it was out of my hands as it took then sooo long to process that it expired and #2. USCIS has the authority to extend validity periods and wont. Is this all about money? So, people that abide by the laws and rules are being taken advantage of in the meantime I am working hard, paying taxes to take care of the illegal aliens that have not been forced to go through this process.

52 comments
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Greengas
US
Jul 07, 2017 5:03 pm EDT

Everything these people have posted regarding this useless, dysfunctional agency is true. This organization truly deserves the term of "SUCKS". The service is non-existent. The access to the customer service is difficult, and when you finally get a person on the phone, they can't tell you anything. This is a horrible reflection on our country and our government. Drain the swamp, and this organization needs to go down the drain with the rest of the swampwater.

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Riderick E Jefferson
US
Aug 21, 2018 7:44 am EDT

I went for interview with my wife in October 16th 2017 and was told that in 120 day they will get back to me after 120 day we did not hear anything. I called to find out what was wrong and the lady that spoke to me told me it wasn't my case is my wife case. Why is it not my case when i was the one that filled for her pay all the fee with my hard earned money. I was pissed. Then she said we should call back in 30days if we did not hear anything from them. I did not hear anything again so i decided to book an appointment with them to visit the office and speak with some one, one on one . I got there with my wife and kids the lady was so patient and nice but she said our cass is on hold because they are running background check on it . Can some one tell me how long it will take to run background check on just a couple ? Is now 9months since we went for this interview. From 120days to 9months. This is unprofessional and unfair. To put an hold on good faith marriage. I won a ticket to go to mexico with my wife. I couldn't because she cant go out of the state. It was frustrating and disappointing to have something to do with your family and just because someone somewhere did not do what she or he supposed to do. I and my wife will be the one to suffer for it. Please fix this problem. Running background check should not take more than 7days or less. PLEASE I NEED YOU TO ACT ON MY CASE AND LET ME KNOW WHAT IS GOING ON AND DONT KEEP ME IN A DARK. WHAT EVER I NEED TO DO LET ME KNOW AND IF YOU NEED ME TO COME BACK FOR ANOTHER INTERVIEW. I AM AVAILABLE FOR WHAT EVER THAT WILL MAKE ME AND MY WIFE TO HAVE A FREE MOVEMENT IN MY COUNTRY. SHE IS EVERYTHING TO ME. MY NAME IS Roderick Jefferson my phone number is [protected]. Please i need a response as soon as possible. Thanks

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Jacquelinehannah
US
Sep 17, 2018 7:24 pm EDT

That's so they can figure out a way to milk more money out of you

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Jacquelinehannah
US
Sep 17, 2018 6:53 pm EDT

You bet your sweet [censored] it's all about money! And they don't CARE what you think or what we may write about it because they know you will pay. We are going through a problem with the fact that my friend can't fly due to his health issues and spent $600 dollars on getting an extension that has been denied. they want $600 more to file a motion, REALLY!... There's million of illegals that live here in America living off Government benefits while committing gruesome crimes they don't get punished for and a 73 year old man can't status without paying thousands of dollars for them to deny you...What to keep paying more...[censored] U.S.C.I.S.! They can take their money making scam and stick it up their [censored]!

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Adit Patankar
US
Nov 08, 2018 11:40 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Not happy with them at all. First of all, it takes forever to reach an agent on phone. My EAD card was returned to USCIS because "USPS could not deliver it to me". Two months gone in that process.

I updated my address to ship my card to new address. They say "If you don't receive your card in 30 days please call us back". I checked my status online and there was no update. Then I called them. As usual, it took me forever to reach the actual agent who could give me information. The agent said it takes 150 days for them to send the EAD card after you update your address because they have so many address change updates! What a pathetic service! They need a change in their system to send the cards quickly and efficiently. My employment depends on the card. They talk like they don't care about my employment. What do they stand for then? Isn't it their duty to provide proofs for employment?

I asked if I can go to USCIS location to pick up the card and they said no, only USCIS employee can enter the building. They leave us no choice but to wait for them to send us the card. OMG!

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Dimisol
US
Nov 27, 2018 3:46 pm EST

Hi. Can someone please share where to complaint due to the long processing t time for I-130 to be approved on the California center? Please helps
Nebraska Center - March 2018
Potomak center - Nov 30 2017
Texas Center - May 1 2018
California Center- Dec 06 2016

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Adit Patankar
US
Nov 27, 2018 4:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Dimisol

I'm not very sure. I'd advice get an appointment to the local center and ask them in person. I had a much better experience when I went personally.

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John Knudson
US
Jan 31, 2019 10:59 pm EST

Worst agency I ever been in contact with. So unprofessional! got my files back three times because they can't do the credit card transaction. No problem with any other transaktions. Why send all documents back...

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Lea369
US
Jun 26, 2019 3:33 pm EDT

I worked for USCIS quite some time ago and I really feel for any of you dealing with them, I really do. Seems like it's just getting worse, and I do have to admit that it was disorganized then, but it's just getting even worse. I'm really sorry, I really am. It's a rough patch to deal with and there's no rush to help anybody out that needs it, or even provide the right info from start to finish.

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nestle239
Newark, US
Dec 01, 2020 9:32 am EST
Verified customer This complaint was posted by a verified customer. Learn more

They're all dumb and lazy. I think they purposely hire idiots and miserable people. They lack any common sense and give misinformation. It's no wonder why people come here illegally as the legal route is near impossible, even if you have all your paperwork and evidence. The USCIS should be abolished and privatized via government contracts. Government workers are the scum of the Earth. They're no different than leeches.

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DZP
los angeles, US
Jun 06, 2022 1:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

It beyond horrible the customer service.

I went through interview for GC, soon after the interview I received an incorrect card ; I had to pay for a fee for replacement (even though it was their fault) and since November 2020 I am still waiting for the correct card.

I have been calling with the only response... due to covid we have delays...

No comments

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Z
Zerline
Bronx, US
Jul 26, 2022 6:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I wanted to say I went to 26 federal plaza NewYork NewYork on the 7th floor , there is a black lady there who has no professionalism. I truly felt like a immigrant there. Unwelcome. It’s sad sometimes black people are very nasty . Maybe she feels like she works at the USCIS front desk and it gets to her head so she make people feel like they are immigrant.I hope that her attitude changed and if not I hope she get kick off her job with her nasty attitude. Black people are sometimes the worst.

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    Thailand
    More phone numbers
  3. U.S. Citizenship and Immigration Services [USCIS] emails
  4. U.S. Citizenship and Immigration Services [USCIS] address
    111 Massachusetts Ave., Washington, District of Columbia, 20529, United States
  5. U.S. Citizenship and Immigration Services [USCIS] social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024