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U.S. Translation Company
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3.0 2 Complaints
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U.S. Translation Company Complaints 2

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4:21 pm EDT

U.S. Translation Company Proofreading services promised but then phony excuses

I submitted a quote request on their website. I received an email back and I explained what I needed, and they suggested a certified proofreading of our existing translation. My wife is Japanese Korean and we needed her old Japanese ID card translated, as it showed both Korean and Japanese names on it. We had this done in 2000 by another professional translator who signed and dated each copy individually in ink, and have used it since with great success, but recently some government agencies require a "certified" or "notarized" translation. We agreed a price and I brought the documents by -- the original ID card, and the original translation, which was hand written. They scanned both documents and took my money. A few days later I am told they cannot do it because the original translation is handwritten and they only accept MS Word documents for their translators to work with (supposedly so they can make annotations/corrections). I tried to explain that PDF and Adobe Acrobat works great for making annotations/corrections but they say it is against their standards and policies to do anything else and they cannot help. Of course, for some reason, they can still offer me to re-translate it again for over double the original quote. This is a dead simple, easy job, and by saying they can't do it, they just show their incompetence. If it is against their "standards and policies" why did they accept the documents, scan them, and take my money in the first place? Surely it was against their "standards and policies" when I was standing in their office paying them if it is against their "standards and policies" a few days later. If they cannot do this dead easy job, that should take any competent translator 20 minutes of time, I would never trust them with any moderately complex, let alone complex, translation job. They have shown they are incompetent and inflexible and completely not customer oriented. They wasted a week of my time while I waited for our appointment and an hour of my time while I was there.

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11:13 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

U.S. Translation Company Poor quality service

I requested for U.S.Translation Company to translate a medical insurance letter from English to Spanish.

However, the first draft had grammatical errors and when I asked Mr. Laura Jacobs during our phone conversation if she personally had any information about the educational background of the translator she replied, "No." And, I immediately requested for a refund to be issued. She then explained that I received the best translator and I replied “if this was the best translator and cannot imagine the other translators." She simply laughed with no apologies.

From this moment she transferred me to Mr. Zachary Cummings, and offered to fixed this issue and I explained I could not trust in a company that knows little of the educational background of his clients and that this type of incident have never happened to
me before. He apologized and explained that maybe he would issue a partial refund. When I asked if he have issued a refund to a client before, he replied "yes" I explained that I am not happy with their services as there should not be any mistake and that as a client I should be stress free. He replied I will see what I can do and let you know of the outcome.

I received a replied via e-mail by Mr. Zachary Cummings, instead explaining that a refund could not be honor, and I received the final document notarized and certified without my consent and with no further explanation.

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Resolved

After filing a complaint via BBB and sending an e-mail to the president and current project director of U.S. Translation Company addressing the isssue, I received full refund.

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Is U.S. Translation Company Legit?

U.S. Translation Company earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: U.S. Translation Company stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights U.S. Translation Company's reputation as a trustworthy leader in their field. Customers can rely on U.S. Translation Company's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for U.S. Translation Company. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of U.S. Translation Company's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Ustranslation.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ustranslation.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Ustranslation.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from U.S. Translation Company.

However ComplaintsBoard has detected that:

  • Ustranslation.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The ustranslation.com may offer a niche product or service that is only of interest to a smaller audience.

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Overview of U.S. Translation Company complaint handling

U.S. Translation Company reviews first appeared on Complaints Board on May 29, 2014. The latest review Proofreading services promised but then phony excuses was posted on Oct 22, 2015. The latest complaint Poor quality service was resolved on May 29, 2014. U.S. Translation Company has an average consumer rating of 3 stars from 2 reviews. U.S. Translation Company has resolved 1 complaints.
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  1. U.S. Translation Company Contacts

  2. U.S. Translation Company phone numbers
    +1 (801) 393-5300
    +1 (801) 393-5300
    Click up if you have successfully reached U.S. Translation Company by calling +1 (801) 393-5300 phone number 0 0 users reported that they have successfully reached U.S. Translation Company by calling +1 (801) 393-5300 phone number Click down if you have unsuccessfully reached U.S. Translation Company by calling +1 (801) 393-5300 phone number 0 0 users reported that they have UNsuccessfully reached U.S. Translation Company by calling +1 (801) 393-5300 phone number
    +1 (800) 595-4648
    +1 (800) 595-4648
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  3. U.S. Translation Company emails
  4. U.S. Translation Company address
    320 W 200 S Ste 3008, Salt Lake City, Utah, 84101, United States
  5. U.S. Translation Company social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
U.S. Translation Company Category
U.S. Translation Company is ranked 142 among 207 companies in the Restaurants & Dining category

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