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CB Retail Stores Tractor Supply 1632 W Magnolia Ave, Geneva, AL, 36340, US
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Tractor Supply
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Tractor Supply company logo

Tractor Supply

1632 W Magnolia Ave, Geneva, AL, 36340, US
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Mon
8:00 am - 9:00 pm
Tue
8:00 am - 9:00 pm
Wed
8:00 am - 9:00 pm
Thu
8:00 am - 9:00 pm
Fri
8:00 am - 9:00 pm
Sat
8:00 am - 9:00 pm
Sun
9:00 am - 7:00 pm
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5:52 pm EST

Tractor Supply - The cashier when I checked out

Today I went to Tractor Supply in Geneva Alabama to get my Dogs and Cats food. I was cashing out and the girl working the cash register was named Lisbeth, she recognized me because she used to work with my daughter so she asked how I was doing I said good thank you and figured that was that. When I put my card in to pay all my information popped up on her register and she yelled out my full name and then started going on about how my daughter won't talk to her anymore and it makes her very sad and that she couldn't understand why my daughter refuses to talk with her, I told her to please finish my transaction and that I was not comfortable talking about this, she said sorry and started to go back to her register to complete the trasaction but then quickly turned back to me and started raising her voice telling me my husband is scary and that he was there a couple days ago and that he said some things that made her really sad (my husband hadn't been in there in months mind you) so at this point I'm feeling harrassed. I told her I really didn't know what she was talking about and that I'm feeling harrassed now and quickly left. As I was putting my dog food in my car the manager on duty (Mona) gave me my receipt in the parking lot. I informed her of her cashier and that I felt harassed because she was badgering me about how come someone isn't talking to her. I let her know I will continue shopping at Rural King for my Dog food from now on as long as they continue keeping that girl employed. I already know she has had complaints against her before and she has threatend to hurt people. I usually just let things go but I loved shopping at Tractor Supply and typically shop there often, now because one girl who clearly needs to be trained in customer service you have lost a customer. I spend a good amount of money on Dog, Cat, Chicken and Duck food and will spend it elsewhere now.

Desired outcome: This employee needs to be addressed on proper customer service procedures. A refund might make me consider shopping at Tractor Supply again but don't expect it.

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