National Tire & Battery [NTB]

I'm really concerned about the lack of quality people you have working in the Huntsville market. I was going to let it go but what your team did is inexcusable.

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After supposedly having my oil changed, tires rotated and car aligned, it makes me wonder if any work was even completed. NTB had no clue I had an appointment at Hyundai to have my recall completed. Upon arrival, they tell me my car isn't aligned. I'm like NTB was suppose to align it but they didn't. Hyundai told me this was a practice that shady companies do so tires wear quicker. My car sounds awful since NTB touched it. I left NTB went home. I didn't go anywhere in my car until I took it to Hyundai. After going back to talk with Thad, he looked like a deer caught in head lights. He was brought out by Hyundai. I hate shady people and businesses. These are the types of individuals you have representing your organization. Now lots of people on my FB page knows NOT to go to any of your locations. Very sad. After speaking with your customer service supervisor Michael today, I get the feeling that no one within your organization really cares about any of your consumers at all. I'm still waiting on a call from your district manager as well. I understand from our first conversation is that he has a major problem here in this area but it doesn't appear that he's doing much about it.