ServPro

Did not follow industry standards in a sewer overflow clean up. Theft and destruction of personal items, mold remediation needed due to negligence.
Sewer overflow occurred 04/16/2014. ServPro sent to home via State Farm insurance. Began drying process without cleaning up or removing fecal matter from floors, toilets, showers, bathtubs, crawl spaces, flooring, sinks, cabinets and wall trim. Waited 5-6 days before removing soaking wet ceiling areas, creating mold growth. As can be seen in dated photographs, took 5-6 days after event to clean up fecal matter sitting in bathing areas. We continually asked why actual removal was being delayed and told it would not matter because it was being dried. ServPro did not inventory anything they removed from our home. Many items were thrown away without being inventoried or photographed. We were told everything would be written down and photographed...it was NOT DONE. Since receiving a partial return of our items back it is noted and photographed that wet fecal matter soaked items were placed in with dry items, not cleaned, and were covered in mold and mildew. They destroyed 100's of books by according to employees of company, used fire repair/odor methods (we had no fire). We filed a police report after it was noted and witnessed by company employees that a lock box that ServPro had taken from our home, had been broken into by being pried open and robbed of articles within. Items sent BACK to SERVPRO that were coated with fecal matter and mildew after they claim to have cleaned them, are most likely now completely ruined. ServPro is holding the large remaining amount of our personal contents "hostage" because we are refusing to sign for release of full payment due to their shotty work and negligence. No where in a contract does it state they can keep our property and we want it back so that we can attempt valid professional restoration and to properly itemize our remaining items for our insurance company. Due to lack of concern for our property, health (cross contaminated entire residence), and a general hostility by management, we do not want ServPro back in our home. We want our items returned. We want $10, 000.00 for the out of pocket expense of mold remediation we had to pay a licensed professional company to remove the mold they also purport is due to ServPro's negligence.

Link to Mold Mitigation Repair Caused by ServPro negligence
https://www.dropbox.com/s/s88dmmubl1fgdd2/Mold.pdf?dl=0