Mavis Discount Tire reviews and complaints 2
View all 629 complaintsMavis Discount Tire - Mounted trailer tires
Used the Semmes, AL store today. Was charged $91.86 for them to mount 2-13 inch boat trailer tires. I brought in the tires (already removed from my boat trailer) and brought in the new tires. Simple process for them to change them out. Went back to pick them up and was charged $91.86: Charged for 17 inch rims ( mine were 13 inch) and Computer balance package, test TPMS system and batteries (this was tires only I brought in). This is clearly price-GOUGING at its best! And they called the police on me because I was complaining!
Feel free to look up "Fishing with Grandpa Cotton" on Facebook for the full review of your company.
Claimed loss: $91.86
Desired outcome: 50% refund is what I feel should be fair. I have recently had other boat trailer tires mounted and did not pay over $50.
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Mavis Discount Tire - Terrible customer service and after purchase care
Buyer beware! I recently purchased (3 sets of tires for 3 separate vehicles) from Mavis in SEMMES. I also purchased their insurance for the tires.
My wife had a flat on her car. Took the tire to Mavis (SEMMES) in the bed of our truck.
Young man looks into the bed, within seconds states; "Nope not our tire can't help you".
I called Mavis. They confirmed I bought the tire through them, confirmed the insurance.
So, I take the tire to Mavis SEMMES. Same young man starts writing up the work order. Stops in the middle of writing it up and goes to help someone that pulled in behind me. No they didn't have an appointment.
Manager comes out states how many I help you? I said I need this tire pro rated and replaced, as the tire had separated, no punctures.
Manager states"Your not going to talk to me like that. I don't have to service you!"
After speaking with the regional manager about their rudeness and lack of customer service. He stated they would replace it. (That's why I had insurance). No comment for their rudeness or lack of customer service.
Long story long. After being totally dismissed on my purchase. After being put through all time pain and anguish. After few weeks of owning their tires and 2/32nds of wear. It cost me $87 to get Mavis SEMMES to honor my purchase and the purchase of their insurance.
Claimed loss: $150
Desired outcome: Reimbursement and apoly
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