Safeway

While on the safeway.com, the items you add which are not on the "For U" page go to the cart and don't show on any dual shopping list requiring you to have two separate lists when you go shopping. This creates a major inconvenience to have to go back and forth between two lists. When I contacted customer service the phone agent confirmed this fact.

Bashas does not have this inconvenience!

Yesterday, I filed the following complaint about Safeway Store #270 In Flagstaff, Arizona. Today I got a call from the manager of store 207 in Honolulu, Hawaii, apologizing! Can I get a response from the correct store?

Yesterday morning, I shopped at Safeway Store 270 in Flagstaff, Arizona. I came up to the checkout, and there were no cashiers — not one. I found a middle-level manager (I think his name is Will).
"Where can I find a cashier?" I asked.
"Right here," he said, and pointed to Aisle #1.
There was no one there, the checkout light was not on, and a display blocked the access.
"Where?" I asked again.
"Right here," he said, again pointing to Aisle 1.
As I stood there thinking I must be blind, a woman named Shelley appeared, moved the display, said "go ahead," then moved the display back to blocking the lane.
As I started putting my items on the conveyor, a customer came up behind me and asked the clerk, "Can I use this checkout too?"
No answer — Shelley kept ringing up my items.
The customer asked again. Again no answer.
I finally said loudly, "Hey, she is asking if she can use this checkout."
Shelley looked up but still said nothing.
"Well, [censored]," I said, and moved the access-blocking display out of the way so the woman behind me could get to the checkout.
That got Shelley's attention.
"You can't do that."
"I just did."
"I have to move it," she said.
"But you didn't. I did. Now you don't have to."
"It has to stay where it was."
"How can customers get in if it is blocking the access?"
"I will move it."
"But you didn't, so I did."
"You can't do that."
(I am elderly and disabled, but I am perfectly capable of moving a damned display out of the way!)
"I just did." — and the conversation began to repeat itself.
"Turn on your light," I said, "so customers will know this checkout is open."
"No, it has to stay off."
"Why?"
No answer.
"This is the stupidest thing I have ever seen," I said, "where is the manager? Who can I complain to?"
No answer. Checkout completed.
"Give me the name of a manager. I want to complain about this treatment."
Shelley disappeared into an office, and soon a woman came up and asked me what the problem was. I repeated all the above. "How is a person supposed to get to the checkout if the access is blocked?"
"We have to do it this way."
"Why?"
"Upper management says so."
"So, how do I find a cashier when I need to check out?"
"Look for me, and I will help you."
"I've never seen you here before. Why can't I just look for a cashier?"