Athleta reviews and complaints 1
View all 16 complaintsAthleta - "40%" discount if I opened an athleta/gap card
I went into the Gilbert, AZ store location to buy some salutation tights. The sales rep mentioned the discount if I'd get the card. She stated several times it's 40% off then commented and said it's double the discount for today since it's 20% and then another 20% on top of it.
I told her, that's false advertising because that's not 40% off. If you take $100 and 40% off, you'd pay $60. That same scenario at 20% with $100 is $80 and then 20% off is $64. Is it close? Absolutely - is it truly 40% off? No! It's 36% off...
She said ... that's the way management has us explain it. I said you might want to tell management that it's false advertising. She then cut me off and asked me if I wanted the item or not.
Because I LOVE these tights, of course I bought them. I did NOT open a credit card though. And when I came online to see how to email customer service about it, I found the comments about the lack thereof truly good customer service. And I'm glad I didn't get the card!
Desired outcome: Educate your sales folks and say it's 20% and then another 20% and quit calling it 40% or whatever the discount of the day might be. And teach sales folks how to interact and be nice to consumers.
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