Fry's Food

When checking out on a pick up order, I gave the employee paper coupons. She said they went thru. The one for $10.00 was never applied. Did she keep it for herself? Who knows.

I called the 1st time on 3/3/2023. They offered to credit my account. I explained I preferred a cash refund as funds were low at the bank, and that's why I chose to use that particular coupon. I was told a 1x credit would be refunded to my bank account.

I have called and have been told 3TIMES we are expediting your refund.

Now 3/21/2023 I was told again..."We are expediting your refund". Employees was rude, glib and disrespectful.

I asked.."What if it doesn't go thru again?"...the practically hung up on me, and said "There's nothing else I can do Mam".

I asked if we could cancel the claim [protected], and just credit my Fry's account, and he (Upper level employee) said "No", then said goodbye.

I live across street from the store so I shop there frequently. I am constantly followed and harassed every time I go in store. Since I come there frequently I see the same people you would think maybe they could grow out of this racist profiling. Ask I am shopping through store I am talking to A friend on the phone after being harassed followed and tailed for over 30 minutes I stop one of the managers who was following ask him why are you following and harassing me he did not deny it he just told me it was not natural to see someone talk on a phone in a grocery store for 30 minutes. I do not know if I can take legal action but I am definitely going to talk to some one (I do not care if I have to pay for attorney) I am so tired of being harassed in this store for being a person of color. This unfortunately has happened in another one of there stores not far from this one