CB Grocery Stores and Market Fry's Food Lack of customer service for checking out

Fry's Food review: Lack of customer service for checking out

Susan & Eddy Hudson of US

Apr 22, 2024 8:41 pm EDT

Verified customer

Featured review

My husband went into Frys yesterday to buy 3 packages of grapes for a wine tasting at our home, green, black and red. This store which we don't choose to shop very much anymore and just was another example why we don't! He would have to stand and wait in a long line so having a time frame to get home he went to a Self-Check Out which is pushed anyway. Instead of having people helping with those when a customer needs help, put them back behind a regular check out and offer Customer Service again instead of training us how to do the self- checkout! We are the customer and my husband, and I are seniors and we worked hard many years so why we should have to do your employees Job!

He had no idea since grapes are charged by the lb. so it took him waiting for someone to help him and then the person looked at him like what you don't know how to check yourself out! And when we do go through a regular line, we still seem to have to bag ourselves !

We used to love our Frys, but this is ridiculous and months ago I commented on FB, and someone replied to what store, and we will have someone get back to you Yeah right! Never heard a word!

Walmart Neighborhood market gets our business now and we never have to wait and never have to go to self-check-out and we never have to bag our own groceries!

And then we hear you're trying to merge and take over; we pray this never happens or you will ruin it for all the people. Or else start offering customer service again !

Claimed loss: Our Time!

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Fry's Food Contacts

Fry's Food phone numbers

+1 (513) 782-3300
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+1 (937) 829-2005
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Fry's Food address

1014 Vine Street, Cincinnati, Arizona, 45202, United States

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Oct 29, 2024