Menu
For Business Write a review File a complaint
CB Fast Food Chains KFC 12621 W Bell Rd, Surprise, AZ, 85378, US
KFC company logo
KFC
reviews & complaints
KFC company logo

KFC

12621 W Bell Rd, Surprise, AZ, 85378, US
Learn how the rating is calculated
2 complaints
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:00 am - 10:00 pm
Tue
10:00 am - 10:00 pm
Wed
10:00 am - 10:00 pm
Thu
10:00 am - 10:00 pm
Fri
10:00 am - 10:00 pm
Sat
10:00 am - 10:00 pm
Sun
10:00 am - 10:00 pm
ComplaintsBoard
T
9:18 pm EST

KFC - Order canceled by restaurant

I ordered 2 bowls and a pot pie at approx. 6:35 pm on 2/9/2023. When I arrived for quick pickup I was told my order was canceled because they were out of pot pies. I asked about my 2 bowls and was told they only had 1 bowl. Here is one of the messages I received from the virtual assistant. It still says it's completed but I was told it was canceled. This seems very fishy to me.

Your order #9085381 is completed! The restaurant address is 12621 W Bell Rd Surprise, AZ. Check your order details [here](https://www.kfc.com/orders/4015fdd4-2c5e-4f4c-9c94-75472a6aabfc)

Desired outcome: My money refunded immediately.

Read full review of KFC
Hide full review
ComplaintsBoard
T
12:23 pm EST

KFC - food and condition of location

My wife and i, and a neighbor stopped to have lunch at one of your locations, we all had a 3 pc. Chicken basket, and a fountain drink. I can only try to draw a mental picture for you but it demand, s a personal visit to this location. For example, next to the fountain machine and the wall there is a quarter of a inch build up of syrup and dust that looks years old, the tables and seats where all heavily covered with oil and didn't looked like they have been wiped down in weeks, are food quality was poor, the overall experience was terrible and i'm very disappointed. I'm 65 years old and have never been in one of your locations that was this dirty. Tom

Read full review of KFC
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.