Menu
For Business Write a review File a complaint
CB Fast Food Chains Panda Express 1401 E Grand Ave, Arroyo Grande, CA, 93420, US
Panda Express company logo
Panda Express
reviews & complaints
Panda Express company logo

Panda Express

1401 E Grand Ave, Arroyo Grande, CA, 93420, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:00 am - 10:30 pm
Tue
10:00 am - 10:30 pm
Wed
10:00 am - 10:30 pm
Thu
10:00 am - 10:30 pm
Fri
10:00 am - 10:30 pm
Sat
10:00 am - 10:30 pm
Sun
10:00 am - 10:30 pm
ComplaintsBoard
P
11:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Panda Express - Was ordered rudely to go outside to wait

I placed an online order. I arrived to pick it up. As usual I go in at time it's estimated to be ready. I stand near the shelves they place orders on. A young woman comes up to me and asks if I have an online order. I tell her yes and give her my name. She begins pointing at me and tells me I need to go outside right now. I ask her why. She says it's to not get the orders confused. I said she didn't need to be rude about it. In a snide tone she told me I just need to go outside and wait.

I go outside. I notice an older lady standing where I was waiting for her online order as I didn't see her go through the line. After 5+ minutes I go in and ask for a manager. I explain the situation and he says there are signs outside to tell people to go wait on the patio. I do t tell him I have eye sight issues. I tell him regardless of the signs I didn't deserve to be ordered around and talked down to. He didn't see to care and said I'll bring your order out as soon as possible. Which was 15 minutes well past the estimated time.

I begin to feel like maybe it was a race thing. The young woman employee was African American and the manager Hispanic and so was the old lady. I'm Caucasian. Racist? I don't know but I felt bad and didn't do anything wrong.

I understand I'm not eating at a gormet restaurant but why as California begins to open back up are they getting stricter and more rude at panda. The portions were small too. No silverware or sauces.

Ridiculous!

Desired outcome: None. I'm done going to that location.

Read full review of Panda Express
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.