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Panda Express

Panda Express review: Formal complaint against panda express employee 1

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10:03 pm EDT
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Dear Panda Express Corporate Team,

I hope this message finds you well.

I am writing to formally file a complaint regarding the conduct of an employee, Yesenia J., at the Panda Express #2053, located at 5458 Ygnacio Valley Road, Concord, CA 94521. On May 14th, 2024, at 4:40 PM PT, I encountered behavior from Ms. Yesenia J. that I believe warrants immediate attention and corrective action.

Specifically, Ms. Yesenia J. exhibited rude and condescending behavior, including rolling her eyes at me and completely disregarding my expressed concerns. Additionally, I experienced what I perceive to be racial bias and a lack of cultural sensitivity on her part, as she failed to provide adequate customer service to a client from a different cultural background than her own. Such conduct is not only unprofessional but also potentially discriminatory, which could be construed as a violation of anti-discrimination laws and customer service standards.

As a frequent client of this location since its opening, I am deeply disappointed and disturbed by this incident. I trust that Panda Express values all customers equally and upholds the principles of respect and cultural sensitivity in its service practices.

I kindly request a thorough investigation into this matter and appropriate remedial actions to ensure that such behavior does not recur. I would also appreciate being informed of the steps taken to address this issue.

Thank you for your time and attention to this serious matter. I look forward to your prompt response.

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C. Jacobs
May 15, 2024 6:41 am EDT
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  1. Panda Express Contacts

  2. Panda Express phone numbers
    +1 (800) 877-8988
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    Chief Marketing Officer And Senior Vice President
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  3. Panda Express address
    1683 Walnut Grove Ave, Rosemead, California, 91770-3711, United States
  4. Panda Express social media
  5. Maria
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    Nov 20, 2024
Panda Express Category
Panda Express is ranked 18 among 60 companies in the Fast Food Chains category