Safeway

I orders a cake from the bakery for my daughters 16th birthday dinner party and picked a design out of the provided picture book located at the register. I was to pick up the cake at 10 am 11/26/2023 I arrived at the bakery at 10 am and there was no one behind the counter I waited for about 5 min and asked an employee in the meat meat dept could they page someone which they did I then waited back at bakery for another 10 min before asking another employee to again page someone to the bakery none came I waited another 10 min and went to the customer service desk where there was no one at the customer service desk and I was waiting there for 5 min until the severity guard paged for customer service no one came. I then asked a cashier at the register was there a store manager because I’d been waiting at the bakery for over 25 min she offered to help me once she finished up with a customer checking out I went back to the bakery and waited for the cashier for another 5 min she was able to retrieve the cake for me which looked terrible! It looked nothing close to the picture in the book. This all caused me to be late to my engagement as well as a terrible cake I’ve included picture of the cake as well as the cake from the book that showed the fondue dots I asked for and receipt as well. I assumed that picking a cake from the available book at the register meant that it could be accomplished the caked looked rushed and a mess the dots were not flat and all different shapes.