Enterprise Rent-A-Car

Enterprise Rent-A-Car office, located 852 W
6Th St, Corona, CA 92882, has accused us of damage to a vehicle we
rented. Upon returning the car, the only person in the office, asked if
we were the customers from the body shop, I said Yes, and
he instantly went outside, and come back in within a few seconds, and
claimed the vehicle had damage - he had not even looked up the rental
agreement, nor did he have any of our information, and I asked him how
he had any knowledge of the damage, or lack thereof, seeing as he hadn't
even taken our info, or looked it up. I asked him for proof that the
vehicle was undamaged when we took possession of it, and he could not
come up with ANYTHING, no rental agreement, no documentation whatsoever,
to support his outlandish claim. This person Identified himself as the
"manager" and due to his being called out for missing rental agreement,
and making unfounded claims of damage, he became quiet, and wouldn't
give me his card, nor his name. I continued to request the receipt, as
well as the rental agreement copy, and he excused himself, and began
dealing with other customers that had arrived in the middle of this
issue. We've called our insurance company, USAA, and filed a fraud
complaint, as well as the BBB, and now we are taking it social. You kids
need to stop stealing from customers, stop making fraudulent claims
against customers insurance carriers, and get out of the business of
making shady and false damage recovery claims an income generating
enterprise. Shame on you, and specifically, to the staff of the
Enterprise unit on 6th Street, Corona California.Photo enclosed is as
this issue took place, the "dent" that Enterprise has filed a claim of
$401.07.