Hyundai

I went to Patriot Hyundai in El Monte with oil change (10/22/19) and to check why the Check Engine and the Oil lights were on (see attached odometer). I was recommended to replace 3 parts (see attached estimate and parts need to eliminate the problem exh. 1).

On 10/28 parts were in, I took my car to replace the 3 parts as recommended. I spent 8 hrs in the Dealership from 10AM-6PM, (10/28/19) waiting for my car to be checked and repaired. When I was told it's done, I drove out from parking lot, but the 2 lights came on again. I called Joey (Service Rep.) immediately, and he told me to take the car back the next day as the shop was already closed.

I took the car back to the shop the following day (10/29-10 AM) and I left with the courtesy driver after he dropped me I told him to pick me up after 3:30PM, so I can pick up my car. I also told him to make sure to tell Joey. During the day, I received no phone call regarding the status of my car. When I called in several times for Joey, I was put on hold for 10-15 minutes each time. Finally Joey told me to leave the Car overnight because there will be no driver available to pick me up after 4 PM.

I was picked up by the courtesy driver the next day 10/30/19. Joey told me they have replaced the parts installed on 10/28, as the part was malfunctioned. I paid $600 for the work recommended and pick up the car. It should be ok now. As soon as I drove out the parking lot, the Check Engine light came on again. This time Joey told me may be the engine is old (154, 000 miles) and sedative may have gone into the engine and caused the lights to stay on.in order to stop the lights, he suggested to replace the engine. It will cost over $6, 000 for a new engine and for a re-built engine it will costs $1, 500. He told me there is nothing further they can do unless the engine is replaced. The bottom line is I have paid $600 based on his initial recommendation, but the problem was never resolved.

The reason we took the car back to the Dealer's Shop was because we thought the Hyundai dealer have better expertise for their own car. However, it turns out that is not true. We were told to spend money to replace 3 valves, and then when it didn't works, we were told may be we should replace the engine.

Looks like a junior mechanic was working on our car, and he don't know what the problem was. He was just trying on error on our expense. I left 2 messages to the Service Manager (Oscar) regarding this, but he did not return any of my calls. I told Joey that I will file a complaint about this matter. He said go ahead.

We have great confidence in Hyundai's cars. During the years we owned a Santa Fe and an Entourage. Our Entourage was regularly serviced as recommend at the City of Commerce Hyundai up to almost 98, 000 miles. After the standard waranty expired, I came to the El Monte Dealership for regular maintenance.

At this point we are very disappointed with the service department at the El Monte dealership; for courtesy, expertise and services. I took my car to have it checked by O'Reilly Auto Parts on the way home. I am attaching a copy (O;Reilly 1& 2) of what their Diagnosis Program said about our car. Looks like something is wrong with the timing belt. I did ask Joey if there is anything wrong with my car's timing belt, but he said no. I am suspected that something is not handling correctly in the shop. I am presenting the above facts to Hyundai and hope Hyundai can be the judge for this matter and investigate this matter for us. Since we paid $600 for works that is unnecessary to solve the problem, I am claiming for a full refund for our money.

I am also filing a complaint to Consumer Protection to get this matter resolve.

Sincerely,

Sue Hui