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CB Furniture Stores La-Z-Boy 8265 Laguna Blvd, Elk Grove, CA, 95758, US
La-Z-Boy company logo
La-Z-Boy
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La-Z-Boy company logo

La-Z-Boy

8265 Laguna Blvd, Elk Grove, CA, 95758, US
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1 complaint
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Phone number
+1 (916) 691-1250
Category
Furniture Stores
Working hours
Mon
10:00 am - 6:00 pm
Tue
10:00 am - 6:00 pm
Wed
10:00 am - 6:00 pm
Thu
10:00 am - 6:00 pm
Fri
10:00 am - 6:00 pm
Sat
10:00 am - 6:00 pm
Sun
11:00 am - 6:00 pm

La-Z-Boy reviews and complaints 1

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M
3:49 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
La-Z-Boy has left an official reply on this complaint.

La-Z-Boy - Product falling apart within first year

Tried filing a claim within 1st year. Franchise sold to another and service companies changed so my claim was not serviceable. New service company won't cover for original first yr. warranty claim since the claim with them is now gone just beyond the 1 yr mark and Comfort Care dosen't cover my service area anymore. I have a broken recliner on my power loveseat and a partial non-functioning power recliner chair. Worst Customer Service and Quality I've ever had and I grew up in the furniture industry. I want to scream! Also would like to contact La-Z-boy corporate but no number to contact them. Only number I can find is Comfort Care who refers me to my local store, who wants me to pay $75 inspection fee and $125/hr labor fee even though this is an original claim in 1st yr.

Desired outcome: I want my furniture fixed as it should be with no labor charges (1st yr warranty coverage)

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Resolved

This complaint has been resolved automatically due to user's inactivity.

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La-Z-Boy representative's response
Jul 20, 2023 4:39 pm EDT
La-Z-Boy customer support contacts
Phone numbers

+1 (800) 375-6890

+1 (855) 802-6636

Address

One La-Z-Boy Dr., Monroe, MI, 48162-5138, US

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Hi Mark. We are sorry to hear of your concerns. Plese send us an email at socialsupport@la-z-boy.com. We would be happy to investigate your concerns.
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