Easy Life Furniture

After 10 months of lite use of our couches the leather began to show the lining beneath the leather near the seam. So we have ugly white patched of missing leather which only seems to be getting worse. I had purchased the extended "accidental" warranty by Guardian that covered the first five years but since there was No accident it was of no use and that company referred me back to Easylife. Since it happend in the first year it should be covered under the one year warranty so I called Easylife to have the spots (3-4 different spots and two different couches) reviewed. It seemed pretty obvious that this should not happen in the first year and that it was due to poor quality which is a manufacturing issue. I have gotten the biggest run around with many unreturned calls and poor judgement. Between Dececember of 2010 and April of 2011 a technician came out to review the spots both times claiming that the "scratches" weren't covered. I know the technician didn't speak good english but there were NO SCRATCHES and both times the company rejected that they were responsible. I cant use the Guardian 5 year warranty because we have taken good care of the couches and didnt have an accident and I cant use the 1 year warranty because Easylife has no intention of following through on their promise to guarantee the item for the first year. Now I come to find out that a friend of mine with the same couch has the same problem happening to her couch. I would never shop at Easylife again. They have no integrity and if they say they will cover the first year should a defect arise then they should do it. So here is my warning...Stay away!
The couch is the Odyssey Bark Camille Bonded Leather and it is a sectional. Its very pretty but even with lite use will begin to deteriorate before the first year is up.

We went to the store on 11/28/08 to buy 2 bed frames and 1 bunky board (kid 's furniture). The saleman checked and told us that what we want are in stock so we went to one of the sale desk to do the paperwork. We were not aware of the company's no return policy since there was NO sign posted in the store. After the saleman ran up the sale, he went over the Sales contract, for each section (i.e. price guarantee, one year limited warranty, etc.)that he went over, he put a mark ("a line") within that section.
At the bottom of the contract, it's said (excerpts)
"You may cancel the sale within 72 hours after placing your order and if the order has not received by you, all monies will be credited back to you...If you do not cancel the sale or change the sale within 72 hours after placing the order, a 20% handling and paperwork fee of total order plus any additional services that you have ordered is non-returnable and non-refundable. Once your order is ready for delivery or pick up, the order is non-cancelable and non-refundable."

The saleman NEVER went over this "non-returnable, non-refundable" policy with us, as evidenced by the fact that there was NO "'mark /line" made in this section.
The next day, 11/29/08, my husband went to pick up the merchandise from the store's warehouse. Today, 12/4/08 we realized that we did not need the bunky board, we called the store to ask them where should we return the bunky board (their warehouse or their store). Both the saleman, Al, and the store manager, Kathy told us that we can not return the item due to the store's non-returnable non-refundable policy that they claimed that it was in the sales contract AND the saleman went over with us. We told them that we do not dispute that the "non-returnable, non-refundable" policy was in the contract but we disputed the fact that the saleman did NOT go over this policy with us (we pointed out that there was no "line" marked by the saleman in the contract that we signed) and since there was NO sign displayed in the store regarding this policy, we think that this is an unfair business practice and the Company should not be allowed to do business in this manner. The cost of the bunking board is not that much but I'm writing this complaint for its principles, so BEWARE OF EASY LIFE FURNITURE'S NON RETURNABLE NON REFUNDABLE POLICY.