Easy Life Furniture
Reviews and Complaints

I received the purchase of two leather reclining chairs. Both were missing the attachment to insert the arm section into the base.

I have been writing them for 2 weeks now for a return label and refund. They have continued to delay the label and refund with the last email received from them, asking for a picture of the missing part. Of course, I do not have a picture of the missing part, but it is getting very worrisome now to me, as I have invested over $1100 in these two chairs which are unusable, and this company is not allowing me to return them.

This has taken up so much of my time.

They are not reputable and DO NOT buy from this company.

On 2/7/2012 I purchased a leather couch and a (5YR Protection Program from Guardian) at EasyLife Furniture totaling $1, 263.39. Got my couch on time and had a very nice salesman that helped us find the couch and talked us into the protection plan stating that it protects against EVERYTHING! Holes, rips, tears and even cigarette burns. EVERYTHING!

Well on 1/09/14 I noticed there was a small rip on the arm of the chair. So I called Guardian and filed a claim. GUESS what it was DENIED! They told me that since it was on the seem that it was a manufacturer problem and that I should contact EasyLife Furniture. So on 1/14/14 I went to the Laguna Hills Easylife furniture location that I purchased the couch from. Since the manager was out on a week long vacation I spoke to a person by the name of Amber. She proceeded to tell me that I needed to file a claim with Guardian and I told her I already had and they said it was a manufacturer problem. She proceeded to tell me that I should of contacted them (Easylife) before I had called Guardian so they could tell me how to word the claim so it would go through! I said that was the wrong why should I call or even know to call them before I filed a claim! She then told me that since it was past a year that the manufacturer wouldn't cover it most likely. Then she gave me there info and YES they are in HONG KONG. She gave me the name of the contact Man Wah [protected] and no email address and to try to contact them. REALLY!

Oh and the best part is that there was another women in there trying to get her kitchen table fixed and she heard me and said good luck it's taken her since 10/2013 and she was still in there trying to get this fixed. This company EASYLIFE AND GAURDIAN are a JOKE! They rip people off by selling a service they'll never honor. This will never happen again for I will NEVER buy from them again. If you don't want crappy furniture and a warranty that will never cover the crappy furniture DON'T BUY from these companies.

Buyer beware, fraudulant company called easy life! Sold us couch from company out of business knowing it was defective and bad design so they didnt get stuck with it!

We purchased a couch from this store in may 2009, by july the recliners did not work and the cusions on the hide a bed part became to uncomfortable to sit on. They came out and replaced the reclining mechanism, which is way to thin, and to address the uncomfortable part of the sleeper couch they stuffed more cusioning in that just made it worse. With three months the recliners were broken again and the couch never was comfortable to sit on. When we called again we were told that we are ruining the cusions by letting people sleep on the couch, wrong, no one ever slept on our couch, then they stated we were putting uneven pressure on the recliners to bend them and that we obvouisly did not know how to use them. Well I had a sectional that had recliners from sears for over 12 years and they never had to be replaced, ever! And at that time I had kids, friends of kids, people crashing at me house and always a houseful. The couch we bought from easy life is 1 1/2 years old, completely broken and uncomfortable and in a house of older (late 40's), very active and never home, couple with no children left at home. Now they refuse to fix or even speak to us... We do not sit around the house, I am a musician and business owner who is very busy and we own a hourse ranch that keeps us out doors all day.. The couch literally still looks brand new but is the worse purchase I have ever made. When we bought the couch they pushed and extended warranty on us that they sold as covering defects. Well when we called in they said only materail defects like stainage. That is not what we were sold... Stay away from this company, they sold us a defective couch from a company that they knew had gone out of business just so they didnt eat the cost of it. They knew it was bad design and defective in the areas we complained about and they knew that they could not get thier money back from the manufacturer so they sold it to us as a top brand couch with quality workmanship and a great warranty... Shame on us for beleiving them... Stay away, do not buy from them because if you do you will hate it.. Then they will share with you the same poor customer service they have shared with me then tell you there is nothing they can do to help after they give you the runa around for a year...

I purchased a set of Mattresses from Easy Life in January of 2010 for 1, 086.00. After sleeping on the mattresses for about a week my husband and I noticed that the mattress was getting a large lump across the center of it. Concerned with the problem I called Easy Life in Ontario where I purchased the mattresses. I explained the situation to them and they were very rude and told me that I had to take it up with the manufacture not them. I told them that this was ridiculous because the mattresses were not even two weeks old. After about two weeks of arguing with the store manager and the district manager, they sent a technician over to view the problem, which took over a week. The technician concluded that the mattresses were defective, and a few days later I received a letter explaining that I would receive a new mattress with in a few weeks. It took them a month before they delivered the mattress, which was just ridiculous; I was forced to sleep on my coach for that time. Then about a week later once again the bump appeared again, and once again I had to go through the whole processes again, very unprofessional. They determined that they were defective once again. This time I opted for my money back and they have refused, they told me that I could get store credit for the mattress only and not the box spring, so that I could buy the new model in the store. So if I get store credit I will be stuck with a useless box spring. I would not recommend anyone to shop at easy life furniture because they are the worst at handling complaints against their merchandise.

I thought I would contact your office first to see if I can resolve an issue. On Saturday March 6th I came into the Easy Life Furniture in Cerritos. I was interested in financing a sofa set using the no credit check financing. I had a few sofa sets I was interested in and I submitted an application to see how much credit I can be approved for if possible. I told the salesperson I wanted to know what the monthly payment arrangements would be for a $1299 sofa set and he was not very clear, and estimating to me that it would be approx. $49. Which did not seem at all accurate to me. I gave him $370 cash and was told he would submit the paperwork on Monday morning. I asked if I changed my mind would get my money back and he advised I would get it back right away (evidentially not true)

On Monday after noon I called the store and spoke with the salesperson and advised him I wanted to cancel my application since I decided to go elsewhere. Mind you he called me earlier that day to come in and submit some bank info in which the finance company was requesting. I did not submit therefore my application was never processed. The salesperson told me to go ahead and come in to get my money refunded. I drove in 5’oclock traffic from Santa Ana to Cerritos only to find out I was not getting my money back the same day! I was told that since I paid cash that I would be refunded via check and it would take 8 to 10 day to process from corporate. I was quite livid at this time since I wasted my time and gas going down there only to be denied getting my money back. I was told that if I had paid using a debit card I would have been refunded quicker but since it was cash it would take longer, this makes absolutely no sense! After researching on the internet and the reading the many complaints, there has been many other customers who have used a debit card and checks as well and were told the same thing.

I was truly dissatisfied with my service and can’t believe I’m ripped off of $370 out of my pocket for almost 2 weeks. I was totally mislead and lied to.

I purchased a dining room set with arm chairs from Easylife furniture to help my disabled husband to sit at the table after he fell and fractured his skull in 2007. I had several complaints about the set once delivered and phoned them but no one returned my call.

On 2-17-10 my husbands caregiver was putting him in the arm chair when a leg just broke off the chair and caused my husband to fall. The caregiver luckily caught him and asked for my assistance to help him. I usually run errands and was fortunate to be home this time. I checked the leg and the corner of the leg had broken completely off where the screws go into the bottom of the chair.

I drove to Easylife to file a complaint. They said the warranty I bought for 89.99 did not cover structural damage and the 1 year warranty was up and there was nothing they could do for me. Which means there's nothing they will do. They do have the choice.

Well I asked they give me the money to help me replace the set because a dining room set should last a lifetime. I was told by Olivia that "not necessarily due to the way things are made today." I was astounded by her remark. The set was made in Vietnam and had I known this at time of purchase I would have never purchased it. Well long story short I could have had a badly injured husband who also has PD. and the trauma of the fall scared him a lot.

They refuse to do the right thing here. The set is only 2 years and 4 months old.

I told them a lawyer may tell them differently about what they must do for us.

I would never buy from them again and I want to help them ruin their business.

I bought a floor model sofa and chase on 7/21/09. The only reason we took the floor model was that they were no longer going to carry this item. After inspection at the show room we noted on the sales receipt that few mars on the surfaces. When delivered the delivery men set up the pieces and had my daughter sign for it. They never gave a copy of the deliver reciept to her. After the left she was arranging the pillows and noticed a hole in the leather. When I got home she showed it to me. The next day I went back to the store and explained the situation to Larry the store manager including the fact that no paperwork was left after the delivery. For two weeks I tried to get some satisfaction from him and he finally told me since nothing was noted on the delivery slip the company was not going to do anything about the situation. Since it is now friday night I can not contact the corporate office but beleive me come Monday I will. If nesscessary I will be in front of the store to tell every customer about their business practices.

I must say that I am extremely displeased by the way my husband and I have been treated by your company. We purchased a new sofa and cocktail ottoman on July 6, 2009. We had the items treated, therefore we picked them up on Wednesday July 8, 2009. Once we got them home, the ottoman is lopsided (one of the legs is shorter than the rest) and the chaise part of the sofa had stitching coming out, not to mention the corner of the chaise (the leather part) is scratched.

My husband called on Thursday July 9th and spoke to a customer service agent, mind you he had to call 2 days in a row because no one ever returned his call the first time, and the agent stated they would replace both pieces and have them delivered.

Today the delivery guys showed up and were going to replace the ottoman but refused to replace the chaise because their warehouse manager told them not to since my husband didn't tell them about the scratch on the corner of the chaise. I asked to speak with their manager and the manager refused to speak with me and stated I had to call the sales person. When I phoned the store, I spoke with Sal first, he then put me on hold and Racheal Medina came on the line and was very rude with me insisting I let the delivery drivers go because they had more deliveries to do. I wanted to get everything resolved prior to them leaving so they would not have to come back.

Racheal was not helpful whatsoever and I am beyond frustrated, I no longer wish to keep this furniture any more and I want my money back. She stated I would have to take the furniture back myself and there would be a 20% charge.

That is ridiculous...The furniture is factory defective.

My husband called the store and they told him the only reason they would not switch the furniture is because we never paid a delivery fee, and they were sorry but the girl who set that up was wrong to do so...

I called to speak with the owner (since the manager won't be in till THURSDAY) and the receptionist told me, "the owner doesn't deal with customers, or do customer service and I would have to speak with Tess Viall" who of course...isn't in today.

I left a message on the voice mail of customer service an hour and a half ago, but do you think I've received a call back? (I'm sure there is some sort of company policy that they have 4 hours to return a call)

Someone needs to get in contact with me ASAP, I didn't pay good money for bad customer service nor defective furniture...

How simple is it to order a sectional and coffee table? Upon the first delivery we noticed a chip in the wood of our coffee table and was told we can keep it while the replacement was being ordered. The sectional looked fine, so we thought. The next week the friendly delivery men arrived with what we expected to be the replacement coffee table. Instead it was another sectional! Confused, we declined the second sectional and turned the delivery men away. After they left we called customer service (Debbie) and asked why we didn't receive the coffee table and was told that the reason why a second sectional was being delivered was because the FIRST one wasn't scotchguarded (which we paid extra for)! The lack of communication blew us away! NOT ONCE DID ANYBODY EVER MENTION THAT THE FIRST SECTIONAL WAS NOT SCOTCHGUARDED! IF THEY DID WE WOULD HAVE ACCEPTED THE SECOND DELIVERY! Of course if someone is expecting a coffee table, but another couch shows up without explanation, that couch would be turned away. At least another week passed and the THIRD delivery of what was supposed to be the coffee table and newly scotchguarded sectional turned into yet another DISASTER! For one thing, the delivery men did NOT have the coffee table. That was enough to piss us off again! We called Debbie while the delivery men were there and she asked to speak to the drivers directly to ask if they really didn't have the coffee table, as if we would lie to her! We thought we were going to at least have our new sectional delivered that day as well, but it had a huge scratch on the side so we did not accept it. Aren't these things supposed to be examined for defects BEFORE delivery?!?! So now on to the FOURTH delivery... needless to say the incompetence of the staff struck again! We FINALLY ended up with our replacement coffee table, but the delivery men only had ONE section of our THREE piece sectional! We are at our wits end with these people. I mean, how hard is it to put in a order for the correct items to be delivered?!?!?! How HARD is it to COMMUNICATE with customers?!?!?! If Debbie would have told us that the first couch was not scotchguarded in the first place, we would have accepted the "surprise" second delivery. Sadly to say our horrific "adventure" with Easy Life, Oxnard is not over. We had to give Debbie a call AGAIN to ask why the hell would ONE piece of a sectional be delivered rather than the complete set. She, like always, never has a good answer.

WE WOULD NOT RECOMMEND EASY LIFE FURNITURE TO OUR WORSE ENEMIES! WE CAN FIND MORE COMPETENT PEOPLE ON THE CORNER ASKING FOR CHANGE!

I have to say I've read all these complaints about Easy Life Furniture and I have to say it sounds like a competitor of theirs making stuff up or something. I bought a beautiful bed and couch from there and it was the best deal and service I've ever experienced. They delivered everything on time and were super friendly. I never would have been able to buy so much for so little money. Also, how can anyone complain about a 20% re stocking fee when I took one of my items back I was refunded no problem!

David.

We purchased a set of Leather Sofa and love seat from Easylife Furniture Northridge store in late 2007 for over $1600. We purchased additional warrantee and were told we would get free inhouse inspection and repair or replacement.

Shortly after a year, we noticed the cushions were much thinner and the furniture frame could easily be felt as we sit down on the sofa. Additionally, both the sofa and the loveseat frame felt very unstable.

We visited the Northridge store where we bought the furniture and expressed our concerns. The customer service handling the issue said there was a $70 dollar charge for the visit. We explained that this was never addressed with us when we purchased the furniture.

We requested to discuss this with the manager. After waiting for about 10 minutes, a young man introduced himself as the manager. He seemed to have already been briefed about the issue. He said it was after a year from the purchase and the company would not inspect the furniture for free. We explained to him that the time limitation was never brought up to our attention at the time of purchase, and we were misled by their sales person. He told us that we should have been responsible to read the fine print on the contract explaining the time limitations on home repair inspection charges. He seemed cold and arrogant and extremely unaccomodating.

I must say that we were very disappointed in the way our business was handled. We believe that the sales person misled us and the manager did not seem to have any interest in helping us resolve our problem with the furniture, still under warranty.

We were planning to buy more furniture from them and we decided against it after we met the manager and observed his behavior and conduct. We would use any opportunity to express our views to our frineds and colleagues.

We bought furniture from easylife furniture. The dining room table looked very nice until my wife cleaned it.
After she put pledge on it she wiped off most of the finish
Had it for one week. Called store, gave me corporate cust
Service, they told me we used the wrong stuff on it.
So they could not fix we could not return. We have used pledge for many years, never a problem. Did some checking
And found out the fine asian hardwood theytold us was rubber tree wood, soft and useless. Did more checking on the leather we were going to but sofa and love seat, do yourselves a favor and research bi cast leather. Against the law to sell as leather in europe and new zealand. Sales rep told us this was better than top grain cause it has a thin layer of polyurathane on it. Then why is it priced pretty much the same? Beware!
Will never buy there again... T. K.

I purchased a couch and love seat at Easy Life Furniture last Sunday, and was promised delivery for today, 2/7/09. When my furniture hadn't arrived by early afternoon and I hadn't received a phone call, I called the Easy Life store and was told that my salesman had put down my address as a city 30 miles from me. Apparently they wrote down the wrong home phone number also (they said it was missing a digit) so when they called instead of calling the 2nd work number I provided, they just didn't bother to call at all. At 1:30 p.m. I am told by them that they couldn't possibly find time to drive another 30 miles to deliver the furniture today, and that they would deliver my furniture on the following Thursday. The only problem with that is I put the couch and love seat that I am replacing outside yesterday to facilitate the move, and it has been pouring rain since yesterday and my old couch and love seat is cloth. I am having a birthday party for my daughter tonight, and I have no living room furniture, except for the tables. I then asked the store manager Christine for my money back, and she told me since I paid by check it would take two weeks. The check has already cleared my bank, and with the internet being what it is, that would have been easy to prove. I would just suggest anyone beware of a purchase from them. They have several hours to correct their mistake, but refused to do anything but make me wait until next weekend, or wait for a check for 10 to 14 working days.

not only does easylife not care about the customers, they do not care about their employees. i have worked for the company for a period of time, and have experienced there non committal to there customers.the sales staff has a monthly quota to achieve, if we do not achieve that quota three times
we are fired, no matter how long we have been there.recently we have experienced slumping sales
totals do to the recession were in, but corporate tells us everything is great, so they hire more sales employees for each store, plus cutting back our hours, and expect us to achieve our totals.
i have personally seen very experienced and knowledgeable sales people who have worked for the
company many years get fired recently for not achieving there totals.they do not care about us,
so why should they care about you.when you buy anything from us, please read the sales agreement word for word because there are alot of new inexperienced sales peoples with us now
who do not know much about this business.

IF THEY DON'T CARE ABOUT US, WHAT DO THEY THINK ABOUT YOU.

still working for company, but lookinkg for another job...

We bought a bedroom set from easylife and it was such horrible workmenship they replaced it 3 times each set getting worse then the first one...They offered for us the showroom set we didn't except. We asked for a refund of our money and they said that they don't do refunds that we would have to pick out another set. I in 30 years of shopping for furniture have never had not one single complaint about the quality, it arrived in perfect condition as expected when you buy new furniture. I will never buy from easy life again the stress of the whole ordeal was enough in it self dealing with their customer service manager and others. We're stuck with a new bedroom set that I'm gonna have to put in a guest room because I can't stand to look at it. Easylife sells garbage, don't buy from this company if your looking for good quality furniture.