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CB Fitness Centers and Gyms Crunch Fitness 1020 Commerce Center Dr, Lancaster, CA, 93534, US
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Crunch Fitness
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Crunch Fitness company logo

Crunch Fitness

1020 Commerce Center Dr, Lancaster, CA, 93534, US
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1 complaint
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Working hours
Mon
5:00 am - 12:00 am
Tue
24h
Wed
24h
Thu
24h
Fri
5:00 am - 9:00 pm
Sat
7:00 am - 7:00 pm
Sun
7:00 am - 7:00 pm
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10:55 pm EDT
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Crunch Fitness - Membership cancellation

I tried canceling my membership and was given the you cannot do anything until the annual fee goes through. I was given the same information last month every time I tried canceling my membership. So I finally requested to speak with the manager who turn out to be the most unprofessional individual I’ve ever met. He wouldn’t let me speak and Ken t rolling his eyes and would look everywhere but me. He finally just said I could come back tomorrow wait for him to be available and cancel. I mentioned the annual fee and he said we had to pay that no matter what even if I had been the gym for 1 day or a year. This person was very unprofessional and had a horrible attitude. I wasn’t the only person he was been a jerk to when I was there. I tried calling their customer service phone and that’s not a monitor or phone that anyone answers. So it looks to be a scam.

Desired outcome: I do not want to see or deal with that person. If you can get a professional representative from Crunch to call me. I would love to cancel my membership.

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