Menu
For Business Write a review File a complaint
American Automobile Association [AAA] company logo
American Automobile Association [AAA]
reviews & complaints
American Automobile Association [AAA] company logo

American Automobile Association [AAA]

3700 Central Ave, Riverside, CA, 92506, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Website
Working hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 5:00 pm
Sat
10:00 am - 2:00 pm
Sun
Closed
ComplaintsBoard
C
7:15 pm EST

American Automobile Association [AAA] - not finishing repairs to my vehicle.

I was involved in a DUI hit in riun accident on May 31st 2019. After filing a claim with AAA the guilty party's insurance. I took my car to Showtime Custom Coach in Running Springs Ca. They had my car for two days. They called me on 8/16/2019 to tell me my car was ready!I payed for repairs and went on my way. I took my car a 2006 Toyota Corolla L.E. to my mechanic for oil change and to put on new tires. My mechanic informed me that the windshield wiper reservoir that was crack and leaked onto street during collision was not replaced, nor did they do a front end alignment which mechanic said needed to be done with front moderate/major front end damage my car received. I contaced Amy Mclaughlin the insurance adjuster in my claim #[protected]. I told her I wasnt at all happy with the shawdy body work they did! They half assed it, and even put the old cracked up cover back on the under carriage! She told me to take my car back to them! That they would upload the repairs that still needed done to my claim.#[protected] to finish. When I expressed that I wanted to take my car to Caliber Collision in Redlands for new windshield wiper Reservoir, front end aligment, as well as a brake fluid reservoir cap that they sent my car without! My breaks are pressurized and needs a cap. I had to go by one. After I imformed Ms McLaughlin I wanted to take car else where. Ive been completely ignored! I have emailed her several times, along with left several email messages to her and her Boss Larry Turner 951-369-4533# to know avail. Its now mid October. I need my windshield wipers! I live in the mountains, and its crucial that I have them. Please Help! I don't know what next step to take. I filed a complaint with the B.A.R. as well. Thank you in advance for your time regarding this matter! Im at my wits end!
Constance A Sharp

Read full review of American Automobile Association [AAA]
Update by Constance Sharp
Nov 17, 2019 7:24 pm EST

Also made several phone calls to both Amy McLaughlin and Larry Turner and have received not return phone calls from either one of them! Very unprofessional! Iv'e been trying for over 2 months to get these repairs to my car completed!

Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.