American Automobile Association [AAA]
Reviews and Complaints

Purchased the silver plan for $70 thinking AAA would be good to have for an “emergency” situation.

The following day at 5pm rush hour we broke down at a four lane 4- way stop light busy intersection outside of Nashville. We called the AAA 1-800 number and spoke to Keyonna who said she needed our credit card number to go any further so she could charge us an extra $60 because there is a three day waiting period to use the AAA jump service but once we paid the additional $60 they would dispatch someone. We gave Keyonna the credit card number (even though there was nothing written about a three day waiting period we were signing up online the night before) so we could get a jump. We were more worried about being broke down in heavy traffic.

An hour and a half later at 6:30pm AAA came and the driver said it wasn’t a battery and he would let dispatch know that we were going to need a tow and someone would contact us. So we waited another hour and a half and at 8pm I called the AAA number back and spoke to Jasmine. I told her we have been waiting for a tow and Jasmine told us that there was no-one available to dispatch yet, but someone would call me back with an ETA. (No one ever called back).

At 8:30 PM a Hendersonville TN police officer pulled up and put his lights on and physically pushed our F150 off the side of the road and into an Exxon gas station nearby. Then another good Samaritan stopped and gave us a jump and we drove our vehicle home. Now here is the icing on the cake, it had been such a stressful night being stranded for hours on our way to dinner so we just went straight to bed and then at 2:54am the cell phone rang and we jumped up thinking “oh my God who’s calling at 3 AM in the morning” and it was the AAA tow truck driver asking if we still needed assistance. I said no and hung up. It was a terrible experience. Very disappointed.

I called yesterday morning for a tow for a vehicle broken down on I77 in Akron Ohio in a construction zone during morning rush hour traffic to be towed to Canton Ohio. The vehicle was pulled over in a very narrow area between 2 guardrails and was a very unsafe place to sit and wait for AAA. The called was made a little before 8am. The first thing they asked each time we called that they asked is "are you in safe location"? We explained each time, yes we are we are not on the highway in the construction zone because it was very unsafe. If they give a call when they are close we will meet them at the vehicle in the highway as we were just off the exit ramp before the location of the vehicle. After over an hour with no contact as to when service would be coming we called again. The woman I spoke to was talking very fast, didnt seem to know what was happening. I was trying to explain I had just reecived a text at after 9am that someone would be there coming from West Virginia (the next state) at 1:47pm. I was trying to speak and the rep kept talking over me and saying well that's wrong and you know how A.I. sometimes it gets the location wrong. I had to ask her if she would please let me finish what I am saying. She then interrupted me again and asked if there was anything else as I was asking a timeframe and could someone let me know when they are close to meet them in this dangerous area in consturction on the highway, she hung up on me. I then called back and spoke to a very nice gentleman who had to adjust the location, because an call supervision because it shouldve been handled earlier given the dagnerous area the vehicle was parked. Within probably half and hour the tow truck drive contacted us. He actually met us off of the exit ramp because one there is no room in the consturction zone on the highway and it is very dangerous. He got the keys and proceeded to go tow the truck. I got a call half and hour later that he could not locate the vehicle and that there was a sheriff behind it earlier. It took awhile and 4 phone calls to locate the vehicle which had been towed bu the Summit County Sheriffs office. It cost me $253 to get the vehicle out of tow and AAA refused to come and tow it from the tow yard as they said it was a liability. This I do not understand because the tow yard would not even release the vehicle unless that was paid. We then had to pay and additional $176 to have it towed to the original location that was requested with SAA. This whole ordeal took 6 1/2 hours, a days of work missed and $429. I spoke with another supervisor that was rude and demeaning and reused to helo in anyway yet again another person talking over me and cutting me off. The original call/location was not put in correctly and had to be called back twice to try to get the situation handled. The tow guys showed up 2 hours after the initial call. With all the people that we had to deal with yesterday, the only people that were not willing to help and that were rude and insensitive were the employees of AAA. I will not be renewing my policy next year that I have had for years. AAA's error made me day long, hard and expensive. There is no point in carrying the coverage. The way the employees except fr the gentleman we spoke to were rude, and condescending. Not need in an already stressful situation. I tried to request help in paying the bills that needless came about because of the error or location and long wait for AAA in a dangerous situation.

Ty Moore/Leslie Adkins

[protected]@GMAIL.COM

My claim is being investigated because the people are racist. The pictures and evidence is there, the water company has verified the evidence and confirmed. The amount of time it has taken to finish this claim is illegal. My caucasian neighbor's claim paid out the day after the incident. The adjuster came weeks after the incident to evaluate. It's obvious there is something wrong here.

Shavaughn Barnes

20137 Coventry St

Detroit, MI 48203

[protected] Claim

was charged for a 2nd tow on my vehicle. i have the plus/rv membership.

should have 4 free tow's per year.

basically had my vehicle towed to a repair shop, the could not complete the repairs, cheaper to trade it in, so about 2 weeks later called AAA to have the same vehicle towed to a dealership to trade it in.

was charged $300 for that tow. (the first one was covered).

was told since it's the same vehicle, it's not covered.

this is not really "clearly" documented anywhere on the roadside assistance documentation.

was later told by aaa customer service that it's under the membership benefit guide.

after lots of searching and dowloading the pdf file, found the wording

buried on page#16..

"No more than one tow is permitted per disablement"

i've been a member for 30 years and this has never come up.

this should be clearly explained on the main pages of the roadside assistance .

i should not have to "guess" what this policy is, or have to go thru hoops like this.

On September 21, 2022, Membership #[protected], Stan and Debbie Burns. My car wouldn't start and I was away from home in the rain. I tried to call AAA on my cell phone and was told to get the text. I got the text, pushed the message and it wanted to know if I was a robot and pick the pictures of boats then buses which I did but it said I was not able to talk to anyone because, I don't know. I tried this 3 times and no go. I am not tech savvy.

My wife said she would walk home and get my truck, in the rain. She was picked up by a friend a block away and taken home. I told her when I couldn't get through to AAA to call them on my home phone. She got through and gave them our info. but because of the rain they had a lot of calls so it would be an hour which was ok, then they called after that and said it would be another 1/2 hour, ok. Then the wife came back with the truck so I got out the jumper cables and started the dead battery. I would like to see or know how else to get your help when I only have a cell phone that can't get to you for support with? Maybe you could help me with that answer. I would appreciate that, thank you

My husband and I decided to get Triple AAA insurance because my husband is disabled, and I am not the “spring chicken” that I used to be. Two weeks ago, my husband and I had a tire blow out on our way home from my job at 5:30pm. It is on one of the busiest roads in Pittsylvania Co., VA, where there is a wreck almost every day. I called AAA. They said they would dispatch someone to fix the tire. However, it was going to be 8:10 pm before he would be able to get there. My husband and I talked it over, and I called a local towing company. I had to leave a message with them. In the meantime, the company who AAA called, called me, and stated that he was at a wreck and did not know what time he would be able to arrive because after he finished with the accident, he had a 2-hour drive to get to me. I told him never mind I had called someone else. I called AAA back and asked them did they contract with JJ Hogan in Danville, VA. The dispatcher told me that she did not handle that area and the dispatcher who did was on the phone. She said she would have her call me as soon as she got off the phone. In the meantime, JJ Hogan called me back and said they would be there in 15 minutes. They sent 2 trucks and were done in less than 15 minutes, charged me $55.00 and we were home by 7:15 pm. The dispatcher never called me back. So, the next day, I called AAA and asked them if I could send in my receipt and get reimbursed. The lady said sure. She apologized for what happened and said she would e-mail me the information to either e-mail, fax or mail my receipt in for reimbursement. Guess what? I have never received that e-mail. My question is where is the customer service? Can you please e-mail me the information I need to get reimbursed, or am I paying money for insurance that can not meet my service needs?

The name on the account is Danny Saunders. We have the platinum complete, but I do not know the ID number because I am at work. The address on the account is 1700 Buckhorn Dr., Danville, VA 24540. The telephone number is [protected] (home)or [protected] (husband’s cell). The e-mail address associated with the account is [protected]@chatmosscable.com. If you need any more information do not hesitate to call me. You can reach me by my e-mail address, lisa.[protected]@alliancehumanservices.org, or you can call me at work at [protected] ext. 201.

My claim number is [protected] and the accident happened November of last year (2021). At the time I paid $500 deductible for my car repair and confirmed that no fault on my side after a couple of months.

It's been while since the accident and I called many times to talk with AAA representative in charge but it has not been successful to have my deductible back.

So I'm writing it now and hope this complaints board to work out and resolve my issue.

Thanks,

Hello,

I had a very disturbing situation with AAA last Sunday night, and it makes me think that AAA is going downhill really fast and I have lost all confidence in you. Something like this should NEVER happen. It is not only wrong on many levels, but also very dangerous for customers.

My grandsons car needed a tow on Sunday night, the 11th of Sept at around 11:00pm. He was about 25 minutes away from me, so I left immediately to go help him get a tow. I got to him and called AAA at 11:30pm. After much ado with texting - which I don't do and have a phone that has limited data, I got to a person and asked for a tow. He said it would be an hour and a half, which really unsettled me - I had NEVER in 32 years waited that long for a tow - but it was what it was, so we waited. At 1:15 am I called again since no one had showed up or texted or called, and the automated message said it would be 5:45 am before the truck came! WHAT! Mind you, up to that point I had not gotten ANY message or text or call from AAA informing me as to what was happening or to let me know that there was a delay. NOTHING! So I finally got hold of a person again, who said they were so sorry, but they would expedite the call and find another tow company. I could not believe it! I had already been waiting two hours by then, and that would entail who-knows-how much more time! I had asked to speak to a manager because I was really scared and tired and had no idea what was going on. I was told that they would find a different company and let me know. No one ever called back or let me know anything at all. At 3:30 am, we left the BMW there in a bad part of town, with no way to lock it, and with a window down.

This was FOUR hours we waited with no information or text or response or call. I guess someone texted me at around 5 am to see if we still wanted a tow. I just cannot imagine how in the world anyone would think that this was ok. AND I am 74 years old, and there was a bar right across the street from where we were stuck, so as time went on, more and more drunk people were leaving and it was a very scary thing.

We have ALL of our insurance with you, as well as just the car service, but unless someone cares enough to address this, we will be cancelling all of it. I have NEVER been treated like this with such disregard for safety or care. There is absolutely NO reason for this to have happened. I understand that sometimes it gets busy, but if over 5 hours is how things are going at the moment - which one person mentioned that at times it could take that long - there is something really wrong. AND if I had been told at the beginning that it might take that long, I would have left and gone back in the morning instead of waiting all night. If anyone could just have called me or texted to let me know, I would not be so upset, but that is not any kind of service that I would be ok with anyway even if anyone had bothered to keep in touch with me. WHY would I have been told that we would have service in an hour and a half if that was just a lie? I have NO respect for this company anymore, and hope that someone doesn't get seriously injured or die while waiting for service that will not show up. Shame on you.

Kathy Grey, 32 year customer

12551 Altura Dr

Rancho Cucamonga 91739

We just returned home from a vacation across the west. On Monday Aug 29th at 8:00pm Pacific time we had a tire blowout on US 101-mile marker 636 by Benbow California. We called AAA and first went through the IVR which said it couldn't help me because it couldn't find Benbow. I then called back and asked to speak to an operator. After explaining my situation and providing a great deal of information about my exact location in California, the operator gave me service request #42838. She also told me it would be at least 3 hours before someone could come help us - keep in mind we were in the middle of nowhere, on a dark highway. I received a text at 8:09pm confirming my service request. About an hour later a tow truck driver stopped by to ask if we needed help. He was from Redwood Towing, and he said he helps AAA. He asked that I call AAA in order to give him the authority to help us. When I called back, to my surprise I was told they couldn't help me because, I quote "I am not in the state of Nebraska" so they would have to transfer me. The next operator said the service order was cancelled because I wasn't in NE! After a long conversation that went nowhere the tow truck driver agreed to help us without support from AAA. Interestingly at 1:11 a.m. pacific time I received a voicemail (I was sleeping at that time) it said "Hello my name is xxx and I am calling from AAA dispatch. I was just calling to go ahead and let you know that your call is currently past and right now and that means the service provider who is assigned to your call in the area is not going to be able to assist so we are going to find a shop that can assist...". Of course, this was 5 hrs. after the service request was opened. Then on Sep 1st at 2:08pm I received a text saying "Great news! Your AAA driver is pulling up now." - that was 3 days later. Our understanding from the operator on Aug 29th is that the service request was canceled, I guess it wasn't. All I can say is thank God for the tow truck driver who helped us. Did AAA expect we would camp out on the side of a dark road in the middle of nowhere for 3 days and just wait! We have been a member of AAA for over 20 years, we never call, we pay our bill faithfully every year for our entire family and the one time we call for help when we really need it, they are not there to help nor are they apologetic for not being able to help. Actually, the one operator argued with me since I wasn't in Nebraska when I call. I thought AAA was supposed to assist Nationwide, why have the service if I can't use it.

September 12, 2022

Automobile Club Services, LLC.

PO Box 25001

Santa Ana, CA [protected]

Attn: ERS A-321

RE: Restitution for failure to send a tow truck on 8/7/2022

To whom it may concern,

I have been a AAA member for over 25 years, and I have received fair and prompt service, for the most part since the beginning. The way I was treated on August 7, 2022, made me think twice about remaining a customer of AAA I feel I am no longer valued. It also appears AAA is only after my hard-earned money. I also recall AAA’s motto “were always with you” that appears to no longer be true.

I am demanding restitution for the inconvenience and loss of use due to waiting over eight hours for a tow truck that never arrived. It was necessary to pay out of pocket that occurred on August 7, 2022, because Automobile Club of Southern California failed to send a tow truck to tow my friends 2015 Toyota Prius C after waiting over eight hours since the initial call and making multiple calls.

Here is the timeline of events that transpired prior to calling a private tow company.

12:10 pm placed initial call to AAA roadside assistance to request a tow from LOBO Group Campground to Hemet California. A 45-minute estimate was provided for tow truck to arrive, and I received text stating arrival time.

12:40 pm Roddy of Wind and Sea Towing called me and advised wait would be about 2-3 hours. I agreed to this revised wait time

2:21 pm, I called Wind and Sea towing to obtain a more accurate arrival time. Roddy rudely advised that Highway 38 was closed, and they cannot send a tow truck using an alternate route. He then told me to call AAA to follow up.

2:23 pm, I called AAA roadside assistance and the call dropped after 18 minutes or I was hung up on.

2:41 pm, I called AAA roadside assistance to find a tow company and it took an almost 25 minutes to speak with a live operator. When I finally got through to an operator, I advised what Wind and Sea towing cannot provide a tow and the towing company did not even call to advise of the cancelation. AAA operator apologized and said they needed to contact dispatch to find a tow. Then the called dropped or I was hung up on.

3:09 pm, I called AAA roadside assistance again to find a tow company and it took an almost 40 minutes to speak with a live operator. When I finally got through to an operator, I advised what Wind and Sea towing cannot provide a tow and I demanded dispatch to find a different company to tow my friend’s car. The operator promised a call back with an estimated arrival time.

4:15 pm, no call was received, so my friend Elisa called AAA on her phone to see if we could get help and it took about 40 minutes to reach a live operator. The Operator advised her payment as past due and refused to assist her unless she paid the amount online, not over the phone, she ended the call.

6:07 pm, I called AAA Roadside assistance again to demand assistance and it took 30 minutes to reach a live representative. She tried to assist, but said my matter needs to be transferred to a supervisor. After about 35 minutes, I was transferred to Raz who seemed to care, but stated she would need to reach out to dispatch figure out the estimated arrival time. She promised to call me back with an update after 15 minutes, but I never received a call. I also asked about towing reimbursement, and she said I would need to submit a form to obtain reimbursement.

7:15pm, my friend and I were getting desperate to leave the campground as departure time was supposed to be 12:00 pm. We called a local tow company to tow the car from LOBO group campground to her mother’s house 2160 Mariposa Ln, Big Bear, CA to ensure we would not be fined for staying another night.

8:00 pm, Big Bear off-road recovery and services arrived and put the 2015 Prius C on a flat bed and towed it to 2160 Mariposa Ln Big Bear.

9:00 pm, the towing company delivered the Prius to 2160 Mariposa Ln and dropped the car off. I then remitted payment of $350 with my VISA card, which I previously requested a reimbursement a week ago.

8/8/2022

7:31 am, I received a voicemail from AAA roadside assistance asking if I still needed a tow. This was over 12 hours past the 15-minute time frame I was given for a return call. I never called back as I felt it was pointless.

8/10/2022

My friend had to rent a tow dolly and drive back up to Big Bear to retrieve the Prius and drive all the way back to Hemet at additional out of pocket expense that exceeded $150, including fuel and rental of the tow dolly that would have been avoided had AAA sent a tow truck to tow the car on 8/7/2022.

I am seriously contemplating moving my business to a competitor as treating a 25 yearlong customer in this manner is unacceptable.

Thanks,

Jason

My name is John Ashley on Wednesday September 8 2022 approximately 8:00 o’clock I called AAA and call for a tow service I was told that I’d get a tow truck about 10:00 o’clock so anyway a tow truck arrived and said that his truck was too small and that I needed a 24 foot tow truck to call AAA and tell them so I called back and said that the truck had arrived was too small and he said I needed 24 foot and they said that they would find a bigger truck because I had a 2006 king ranch F250 single wheel 4 wheel drive 8 foot bed so I waited from approximately 9:50am until approximately 5:30pm in the evening waiting on a tow truck to pick up my vehicle to take it to the dealership no one showed up no feedback no approximate time for pick up I called several times and was told that the dispatch had me in queue that they were still looking for a truck finally I got so disgusted I called a tow truck and they charged me $185 to take my truck to the dealership I have I was told that they’d send me a reimbursement form on the e-mail to fill out my reimbursement but no nevertheless I was just really really upset with AAA this is the first bad experience I’ve ever had with AAA and I’ve been with AAA 20 something years I let my membership expire one year and they started me back in 2018 but I’m just really really upset with AAA about this.

9.10.22

Hello AAA Complaints,

I am writing this email to formally file a complaint appeal with AAA.

First, I spoke to Jessica on the phone on September 7, especially as to reach a representative, I had to call AAA insurance instead of AAA membership. You took your valuable time to speak to me and to try to assist me.

I had told Jessica on Wednesday, September 7 that I wanted to renew my membership online only, and that I wasn’t able to. I also told Jessica that on Sunday, August 14, 2022, : AAA ACG FL0956 MEM AB TAMMPA FL US alert came to my phone app, and charged my card $208. I told Jessica I was very concerned because I did not know who had charged my card such a large sum of money. Therefore, I told her that on August 14, I immediately called my card and stopped funds, and filed a dispute with my card. This was a considerable inconvenience and I also had to pay $25 for a new card and file a dispute with the card about the money. In addition, I told Jessica at AAA insurance that my card had refunded me the $208 from the dispute--therefore, my membership was not covered, yet AAA would not allow me to renew, saying I was paid in full.

I explained to Jessica, that at that time, I didn’t even know which AAA (there are many companies that include the AAA acronym) would be charging me the $208. I told her I had been a AAA Classic member for many years prior to my recent membership and had never renewed automatically. I do not pay any of my bills by autorenewal, and certainly not for such a large sum. In addition, it didn’t occur to me that AAA membership would remove the money, given that it wasn’t due for another 31 days (due Sept 15) and that I hadn’t even been able to discuss the need to put the same additional people on my card (or not) when I renewed. Jessica said she understood and would fix the situation.

I also told Jessica that it occurred to me to try to rule out that AAA had taken the $208, so I called the membership line later Sunday just to rule it out. As I told Jessica on the phone, I was treated disrespectfully by Clayton on Sunday, August 14 –I have been unable to renew my AAA membership since that time. Clayton immediately told me it was my fault, as I had selected autorenewal. I assured him I do not do any of my bills by autorenewal and there had been some kind of mistake. Clayton refused to fix the problem and was quite cold and abrupt. He refused to investigate the problem. AAA has never treated me that way before—AAA normally has excellent customer service. So, I waited ~15-20 minutes and called again. This time, I got Delphina, who assured me the problem would be fixed. She apologized for Clayton and said that she would remove the autorenewal from my online account. I thanked her but reminded her that I had never selected autorenewal as I do not pay any of my bills with autorenewal.

As I told Jessica by phone on September 7, on the following day, August 15, I got into my online account and found to my surprise that the autorenewal was visibly on. This was concerning as 1) I had never selected the autorenewal and 2) Delphina claimed to have unselected it. Even so, I manually unselected autorenewal. As aforementioned, I do not pay any of my bills by autorenewal, and that includes AAA. I do my bills only month-to-month and had not allowed for a large sum as $208 in August budget and knew that I would not select autorenewal for any reason.

I tried to call AAA membership several times after that to resolve the problem and to be sure all would be well when I did renew online, closer to the due date, in September. However, when I keyed in my phone number it put me on blast each time, with a pre-recorded message saying that I would be on hold for an extended time period. Therefore, because of being rerouted each time I keyed in my phone number, I was never able to reach a representative after that on the AAA Membership line to address the situation. In sum, when taken together, the situation concerned me.

When I spoke to Jessica on the phone under the “AAA insurance” on Wednesday, September 7 at 5:29 p.m., I explained the entire situation step-by-step (above) and that problematically, I remained unable to renew my membership online. I said that my membership was due to expire on September 15 and that given the problem started on August 14, I should have been able to 1) resolve the situation by talking to AAA membership and 2) renew my membership manually online at the beginning of September. I explained that 1 of the additional people had decided that he did not need AAA anymore, and that only myself and one additional person would be on the AAA Plus renewal.

I also explained that on August 14, I did not even know who else (if anyone) would be renewed, as we had not even had a chance to discuss it, and I planned to renew the beginning of September as I pay my bills only month-to-month. That is how I do all my bills, without exception. Therefore, that is how I would renew my AAA membership.

I told Jessica that I wanted to renew online. She assured me that she would fix it for sure, no worries. Jessica said that I would be able to renew my membership online myself, I would be able to put the one additional person on my membership without issues, because of her intervention. She said that she would key in that AAA had refunded the $208 and sent me an email of it. In spite of everything that happened since August 14 and afterwards, I trusted Jessica’s word. She was so nice and also she sent me the email (scroll far down to see email below). I think Jessica tried very hard to assist me.

Jessica told me that because of her assistance, that by 1-2 business days I would be able to go online and renew my membership for myself. However, went I went on Friday, Sept 9, but instead of being able to renew my membership, it said that I could not renew my membership online. I have many screenshots of these items as well as many additional screenshots from today when I again tried to renew online. I even tried to go in as a new customer, but that did not work either. In sum, these issues have been ongoing since August 14, when I first call AAA membership and spoke to Clayton.

There have been a series of misadventures, where I am unable to renew my AAA membership, which expires on September 15, 2022. Therefore, I am writing to file a complaint with AAA because I am concerned that 1) I am not able to renew my AAA membership, 2) that I am not able to renew online, and 3) I did not authorized the $208, 4) I did not select AAA autorenewal, and 4) that I am not able to reach a representative on AAA membership line, and 5) since August 14, there has been no resolution despite my attempts at renewal. Therefore, I have decided to file a complaint re this entire situation with AAA.

For example, today, I spoke to Tina at “travel” given I cannot reach anyone at AAA membership number. For whatever reason, she gave me an incorrect email to mail a complaint: mwg.aaa.com/email-aaa. I told her it was incorrect, but she had no resolution to offer me. Also today, I spoke to Alexa, who told me I could email her at alexa.[protected]@utah.aaa.com but the email came back as undeliverable. She said that her work is specific to AAA in Utah and that may be why the email came back as undeliverable. Even so, I am still unable to renew my membership manually.

After that, still today, I went back online and was unable to renew my membership. I have additional screenshots, the email from Jessica on September 7, 2022, and more if you would like to see them.

Given all these factors, I am filing a formal complaint appeal with AAA. All I want is to renew my AAA membership online.

Please let me know if you have any questions or concerns.

Best,

Kathy Jenkins

Member I.D. 429 014 [protected] 5

Phone [protected]

On 9/4/2022, my husband put into the AAA app, for assistance with starting his car. The AAA service person came and the information that was sent to him was incorrect. He checked the battery, that we had bought from AAA on 7/2/2021. It states right on the battery that there is a 3 year free replacement. The battery is bad per the battery test given by the service person. My husband asked, could the battery be replaced, since the battery was bought from AAA? He said that he had to call to see if it could be replaced. My husband had the bill of sale and showed the driver. The driver came back from his truck and said that they had no record of the sale, yet my husband had the service person read the information to the man on the phone. He still said they had no record of the transaction and they could do nothing for my husband. My husband asked, could the billing information be sent by a screenshot? The screenshot was sent and the man still claimed it couldn't be verified. Still we was told that AAA couldn't do anything for my husband. The battery was bought at the Quarry Road store in Downingtown, PA. Why wasn't the transaction in the computer, to be verified of the sale?

The service person suggested that my husband take the car to the Quarry Road store, while the car was running, so he didn't have to put in another service call tomorrow. The thing is, will the car be safe? It's an older car, but it's important to us.

I have attached a picture of the battery test and the billing transaction for the battery.

The last time that we used AAA the service person was so nasty, I had told my husband that I wasn't going to keep AAA. When I received a message that the premium would be taken out of my account, I just let it go through. I think the situation tonight was the last straw.

I have been a loyal AAC member for over 32 years and recently learned the advertised discounts I qualify for are not being applied to my annual premium.

My annual insurance is $2,730 and AAC is stating I qualify for these discounts which they are not giving, but say they are:

1). Good Driver 20% Discount

2). Loyalty Discount 5.6%

3). Verified Milage Discount 1.1-19.1% Discount.

When I called today and spoke to Supervisor Bruce Stinshoff, at the Head Quarters in Dallas, he told me these discounts are being applied, he couldn't tell me what my annal renewal was but see's that $258 Credit of Dividend is applied.

IF you total ALL the Discounts AAC is ADVERTISING I quality for a minimum of 26.7% off the premium which totals $553.49.

The discount I am receiving is almost half of what AAC is falsely advertising I qualify for and is why I am writing you. It's not legal to advertise programs, say you are giving them and then not follow through, or give a lot LESS than advertised.

If they are doing this to me, I'm sure they are doing to everyone else keeping million of dollars while falsely advertising...

8.24.22. @ 6:20pm locks keys in car and called AAA. After talking with several people and being transferred several times as well as being hung up which resulted due to being transferred, I never received service that I needed. I actually called a local company and within 15 minutes and $110 later my car was unlocked and my issue was taken care of. I spent an hour and a half with AAA and got absolutely nowhere except frustrated. Even calling today to cancel my membership was a hassle as I got transferred several times and again hung up on between the transfers. I finally called another number and was able to cancel my membership today. This is a horrible way to run a business and your customer service is absolutely beyond poor. There is no need for anybody to get frustrated when making a simple call for service, but you have gone way beyond that point and honestly, obviously there's no controls anymore. After 23 years of being with AAA, it saddens me to see the company so poorly run and totally out of control where I have to now cancel my membership. I would never recommend anyone using AAA.

On Sunday 08/29/2022 my headlights failed and I pulled off the interstate into a BP gas station at 1550 NC108 Columbus, NC. The roadside assistance call to AAA was received at 8:45pm. Per the texted link, a tow truck had an ETA of 9:22pm. The app stated that the ETA would be 10:00pm. I called back, waited 45 minutes+ on hold and the phone attendant said they would call me back with a new ETA. They didn't. I called back multiple times. While talking to person on the phone, they disconnected a call around 12:45am (08/29/2022). They called and left no message on my cell at 3:37am (08/29/2022). By that time, I had hitched a ride to my destination, Charlotte, NC, abandoning my car at the gas station, which had closed and turned off all lights making me feel even more vulnerable in my stranded situation.Now they won't tow my car to me in Charlotte, NC because I am not with the car, nor do they have the keys. Did AAA expect me to sleep in my car in a remote area until the next day? It will cost me over $100 to get back to the car during daylight hours, in which I can drive in the daylight (and need no tow) because I need no headlights in the daytime. I contacted local authorities and the gas station to explain why the car is abandoned in their parking lot. I have been a loyal member since 2007, also buying memberships for family. I have never had this problem! I was fortunate that I found someone to drive me to Charlotte. It is unacceptable to have such poor means of communication and lack of tow truck service providers. No concessions were made this morning (08/29/2022) to further help me to get back to my car or to make a towing policy exception to bring the car to me.

On 8/23/2022 I accidentally locked the keys in the car, along with my purse and spare keys. Location: Kroger at 9480 W Broad St, Richmond, VA 23294. I telephoned for service at 2:45pm. I was told someone will arrive within the next two hours or possibly sooner, stay with your vehicle. No one arrived. At 5:20pm I called the same number at AAA to inquire about my service call. After spending no less than twenty minutes on the phone with a rep, who claimed my AAA member number didn't exist, he then switched me back to the main menu where I began the process all over again. Still no one arrived to address my service call. When I was able to reach customer service, I was transferred to the Carolina AAA service center. By this time my patience is waning. That rep told me to contact the Richmond AAA center and transferred me into the recording again, and after waiting for a long time for someone to pick up the call, I was met with a busy signal instead. The time is now 6:05pm, no one arrived to address the service call yet and I cannot reach the AAA service center. At 6:15pm I tried the 800 number again and received an agent who told me the service contract was cancelled but she didn't know why. I certainly didn't cancel - I explained I've been waiting for someone to unlock my car door since 2:45pm. I told the agent I have a confirmation for the service call on my phone. The agent indicated she didn't have that information. She also stated that there is a service truck within 15 minutes of my location and she'll dispatch that driver to my location. It's nearly 7:00pm and the alleged AAA help hasn't arrived. I telephoned a neighbor in distress, my health is poor to begin with, I am disabled with several physical disabilities which I can prove through physician reports, and after spending the entire afternoon in the humidity, without food or drink (not to leave the car fearing I'd miss the service call) I was feeling quite ill. My neighbor advised I call a mobile locksmith who will address my situation quickly. And that company arrived at my vehicle within ten minutes of making that call. Door unlocked - took less than 15 seconds. Charge $100. No one should ever have to wait two hours or more for a service call, particularly in the high humidity afternoon. I drove home arriving at 7:30pm. I've been a AAA member for five years. They have failed me on previous occasions also. This experience however, has been the worst situation of all the previous mishaps.

Eastmont Towing, Johnstown, PA. Specifically Dennis Roles (Owner). On August 21 and 22, 2022 he came to tow my truck. After not knowing how to manually put my truck into neutral, I told him he was not permitted to drag my truck unless he was willing to accept responsibility to the damage it would do. The dealer specifically told me to never let anyone do that if I ever had to have it towed. He started screaming at me using very very unprofessional language. Called me VERY offensive words (F and C). Told me he makes $350K a year and will buy and sell me. Please contact me regarding this. I am appalled that AAA would use such a company. He evidently has anger issues and is a very poor representative of AAA. I believe he would have actually physically assaulted me. I have made a police report as well.

On August 9, 2022, I phone AAA tow service to tow my car from Hermosa Beach, CA to Fontana, CA. I had enough miles because I have the gold card.I made the first phone call after 10:00am because I had to be to work at 1:00pm.

I was told the truck would be there at 11:30am. At noon I phone back because the truck had not arrived. I was informed the truck was delayed and I would have to wait for and hour and a half to two hours. So I phoned into work to say I would be late and continued to wait on tow truck.

After two hours no tow truck so I called back to speak to a manager.I was very angry will speaking because it was very hot sitting in the car all that time with no water or bathroom. After, I'm sorry to say , yelling with the manager a tow truck appears. By the time he loaded my car on the truck it was 3:45pm. Too late to tow to Fontana in time I had to have it taken to my home and start all over again the next day.

Im not sure what is going on with your contracts with towing companies in Los Angeles but the service needs to improve.

You take our money for membership fees but give us crap in return.

I sat in my car all day and lost a complete day of work at my expense.

I think the consumer needs better service from you or get out of the business.

I will file a complaint with the BBB also.

Member # 620 004 [protected]

AAA claim #65126

On June 20, 2022, AAA sent Armada Towing to change our flat tire off I-35 in Austin, TX. After an hour driving north, the tire flew off the car causing the car to ride on the drum. The car was towed by the dealership for repair which totaled over $5000. I have contacted AAA several times and I am passed over to a higher level each time. The last name I was given was Julio Vasquez in Appeals department, he has not responded to the 2 emails I have written ([protected]@aaa-calif.com).