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CB Vehicle Rental and Leasing Enterprise Rent-A-Car 150 N Sunrise Ave, Roseville, CA, 95661, US
Enterprise Rent-A-Car company logo
Enterprise Rent-A-Car
reviews & complaints
Enterprise Rent-A-Car company logo

Enterprise Rent-A-Car

150 N Sunrise Ave, Roseville, CA, 95661, US
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1 complaint
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Website
www.enterprise.com
www.enterpriseholdings.com
Phone number
+1 (916) 783-3800
Category
Vehicle Rental and Leasing
Working hours
Mon
7:30 am - 5:00 pm
Tue
7:30 am - 5:00 pm
Wed
7:30 am - 5:00 pm
Thu
7:30 am - 5:00 pm
Fri
7:30 am - 5:00 pm
Sat
9:00 am - 12:00 pm
Sun
9:00 am - 12:00 pm

Enterprise Rent-A-Car reviews and complaints 1

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11:53 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car - Overcharge on bill

Had to rent a car because of accident. I had rental for 29 days. At time of rental I shown papers on a screen and was asked to initial in several places. I am a senior living on SS and if I was explained certain optional charges I would not have agreed to them as I would not have been able to pay them. When I received a copy of the bill in my email I was shocked. I did not have time to review at time of drop off as someone was waiting for me to take me to pick up my car, it was late in the afternoon, after 4pm and I had to get to the repair shop before they closed. I have contacted Enterprise serveral times and was told several times they would review and get back to me and they have not. My bill came to $988.57. $746.70 of this was optional DW optional charges that I did not agree to or that were explained to me. I need this resolved. They are taking advantage of seniors.

Desired outcome: I need this overcharge credited to my card.

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Resolved

This complaint has been resolved automatically due to user's inactivity.

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Enterprise Rent-A-Car representative's response
Oct 11, 2023 9:55 am EDT
Enterprise Rent-A-Car customer support contacts
Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Hi Evelyn, we would like to research your billing concern. Please email care@enterprise.com with your contact information, rental agreement or reservation number and the information above. Thank you. – Chad
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