Menu
For Business Write a review File a complaint
CB Security Products and Services Brink's Global Services 255 S Sierra Way, San Bernardino, CA, 92408, US
Brink's Global Services company logo
Brink's Global Services
reviews & complaints
Brink's Global Services company logo

Brink's Global Services

255 S Sierra Way, San Bernardino, CA, 92408, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
ComplaintsBoard
R
7:31 pm EDT

Brink's Global Services - Customer service

A couple of weeks ago, your company sent me a wireless fob for my control panel, plus I bought 2, (yes, they are the correct ones) I am a senior and disabled, I called your customer service and they said, they would get someone to help me. they got a lady on the phone, long story short, we were on the phone for 2 hours, she got the old ones, removed but had trouble installing the new ones. then locked up and blocked us from trying again because it said to many failed attempt's, it's still locked up, I called your several times, and still locked, I called last week, and got a male with an attitude, he said he would tell me how, he said "I HAD TO" go to the closet and reach up and start unscrewing the system, I tried to explain to him a number of times, i'm disabled and unable to stand and start doing it, His Reply ok, we can send someone out to do it, and it will be $150, charge, I didn't do it, your employee did it, why should I pay because your employees don't know what they are doing?

I've called, I've asked for a supervisor, but they refuse, I've started looking for another company.

Desired outcome: I would like an apology and for them to fix the problem that "THAT THEY MADE BECAUSE OF NOT KNOWING WHAT THEY ARE DOING" and fix the problem at no cost to me.

Read full review of Brink's Global Services
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.