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Brink's Global Services

Brink's Global Services review: Discontinue service

J
Author of the review
6:28 pm EST
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I signed with Brinks 7/21/20 for a 36 month contract. Out of contract I chose to switch to Safe Home Security. I filled out all documents with the agent sent to assure that all documents were filed for a smooth transition. I continued to receive emails from Brinks stating I did not activate my service. I contacted my sales rep and he said call Brinks directly and discontinue service. I tried 12/30/23, 12/31/23 and again on 1/2/24 [two separate calls]. The first Brinks CS rep said I owe $1241.69 left under contract. I was out of my contract and said so when he said I signed for 3 yrs on 1/10/22. I said I did not. Called the 800 # and spoke to rep who said the same so I said send me the contract I signed and today I received a typed letter stating I signed up for 3 yrs on the 1/10/22 date that I did not. I would not signed a new contract when I was still under the original contract of 36 months signed on 7/21/20. I respectfully request you discontinue my service as I have paid for two months of non use already. I have since contacted my bank and refuse to pay you any more as I am not using your service and did not extend my contract.

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Brink's Global Services response
Jan 04, 2024 9:11 am EST
Brink's Global Services customer support contacts
Phone numbers

+44 208 831 5900

+1 (804) 289-9600

Address

Unit 3, Radius Park Faggs Road, Feltham, TX, TW140NG, GB

Website

www.brinks.com

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Judy Falk, thank you for your feedback. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. – Andrea
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This complaint has been resolved automatically due to user's inactivity.

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  1. Brink's Global Services Contacts

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  3. Brink's Global Services emails
  4. Brink's Global Services address
    Unit 3, Radius Park Faggs Road, Feltham, Texas, TW140NG, United Kingdom
  5. Brink's Global Services social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 05, 2024
Brink's Global Services Category
Brink's Global Services is ranked 3 among 64 companies in the Security Products and Services category
#01 Transportation Security Administration [TSA] Transportation Security Administration [TSA] #02 Action Fraud Action Fraud #03 Brink's Global Services Brink's Global Services #04 Safe Life Defense Safe Life Defense #05 Chubb Fire & Security Canada Corporation Chubb Fire & Security Canada Corporation

Most discussed complaints

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