Western Dental Services reviews and complaints 1
View all 290 complaintsWestern Dental Services - shotty service/work
Took 30min before i could be seen, then I went to get xrays done. I was in the stand up machine and as it rotated it hit my shoulder. I then had to wait in the chair for 45min. I was seen about 3-4 times by multiple nurses that claimed the doctor will be with you in a few min. The nurses there have no clue why I was there, all they talk about is starting my treatment without even knowing whats wrong. The doctor finally comes and checks the xrays, he then said I had to get another xray for some reason. I had to get more xrays done, then another 30min in the chair. He then says I need to see a specialist and gives me a prescription. I call the specialist, I cannot be seen for a week. The pain pills he prescribed only lasted for 4 days. I went back today and asked for a refill. I then had to wait another 30 min in the waiting room, then was seated in the chair again for 20 min as a nurse which barely speaks english asks if I am ready to start my treatment. I told her NO I am just here for a refill. The doctor then tells me he has already given me enough and I try to explain that the specialist cannot see me for another 3 days and I am in pain. He says no since its a controlled drug and walks away. I wanted to punch him in the mouth so he could feel the pain I was in. So here I am in pain, waiting another 3 days to be seen by a specialist and unable to sleep at night due to the severe throbbing and pain. I will never go back there as this service was horrible. Do not see dr wesam mohammad altamimi or any of his staff.
The complaint has been investigated and resolved to the customer’s satisfaction.
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