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Western Dental Services
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2.2 290 Complaints
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Western Dental Services Complaints 290

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2:49 pm EST

Western Dental Services Western dental nipomo ca

I’ve been waiting four months for my upper denture. I was finally told by the office on my last appointment that the upper denture would be ready in one to two weeks that they’re having problems with the lab this will be the third time in 40 years that I’ve have the false teeth made so I’m very hurt right now I just don’t understand it every time they send me a message in a text form they say that for me to get a hold of them and every time I call different agencies keep transferring me to Arroyo grande Dentist no one answers the phone I don’t get it. Could they be sent there then just give them to me and I’ll go to another dentist. I have My Dentist In Fresno , but I didn’t want to travel 300 miles thank you Trisha ASAP please

Claimed loss: 4 months waiting for my upper false teeth one excuse after another.

Desired outcome: I want my upper false teeth now

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8:12 pm EST
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Terrible. When making an appointment for family the employee repeatedly attempted to schedule braces appointments after being told no. First appointment - communication was rushed. I repeatedly told staff I would pay that day and they told me to wait. Within 24 business hours I had collectors calling me even after a staff put a note on my file. I had to...

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on 9/25/2023 Western Dental 2 Main St Woodland CA Went in for dental cleaning and overall checkup. Was told my insurance did not cover anything. My insurance only provided a discount. Not sure what my insurance was billed for. Financial adviser asked what I wanted done that day and I answered only dental cleaning and the two issues with 2 teeth addressed...

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Is Western Dental Services Legit?

Western Dental Services earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Western Dental Services to be a trustworthy company. Although there's a 29% resolution rate for customer complaints, which deserves attention, Western Dental Services is known for their high standards and safety. If you're thinking about dealing with Western Dental Services, it's wise to check how they handle complaints.

We found clear and detailed contact information for Western Dental Services. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Complaints boards detected workplace-related services and and offer a range of services to help you navigate the sometimes murky waters of job hunting. From resume writing to interview coaching to background checks, they offer a range of services to help you land your dream job.

Western Dental Services has claimed the domain name for westerndental.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Westerndental.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Western Dental Services and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Adult content may be available on westerndental.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Western Dental Services's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 29% of 0 complaints were resolved.
  • Western Dental Services protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Western Dental Services. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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12:06 pm EDT
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Western Dental Services Service

June I went to Western dental on Martin Luther King St. in Stockton California where in the doctor said I had an infection but it was a small one did not provide amoxicillin waited until August to provide me with an appointment on the 18th which I had another appointment with my family doctor. I couldn’t make it on that day to get my teeth pulled out, I was waiting already two months almost 3 my face has been swollen since June and I have my glands on the left side is swollen. I have my doctor do a sonogram on it and it’s caused by infection. I told the dentist wait until August 18 but their appointment and now my appointments on this Thursday I want to sue because I paid for the gum whitening for your teeth which I can’t use because of my tooth being swollen and I’ve been having that since June. I want someone to do something because I called last week I think it was on a Monday and no one has called me all week to let me know about my complaint.

Desired outcome: My money bk for the gum whitening kit

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8:56 pm EDT
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I have been dealing with Western Dental in Compton for 3 months now, trying to get my dentures replaced that I have had for over 25 years. I have been to 3 appointments set up by the Compton office, and the 3 times that I have came no work has been done. The last time I came in for my appointment I was told that they needed a approval from Medical in order...

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3:33 pm EDT
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On August 28, 2023, there was an appointment for my tooth extraction. After having this major procedure done, they released me with nothing other than telling me to come back in 10 days to remove stiches. Before the procedure began i was asked where i would like for my prescription to be sent too, my wife provided that info. after the procedure i was sent...

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3:54 pm EDT
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Western Dental Services Providing a dental appointment

I have trying to make an appointment in the city is Santa Cruz . For some reason they gave me an appointment in San Jose . I cannot make the trip to San Jose . I have told the representatives several times about my request. They keep on making appointments for me in San Jose . I have lost over two hours of my time today trying to talk to some one live . I just got on the phone with someone just right now and I asked if they could take a complaint . They said yes and immediately hung up on me .

Desired outcome: Please have a manager call me so I can give my complaint . I would like an appointment in Santa Cruz ca . Western dental has horrible customer service!

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4:39 pm EDT
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I want to end contract and remove braces. I havnt been seen in 2 months, first they tell me they have to remove a tooth because there's an infection on the bottom, then there going to keep that tooth to hook on my braces. I want them removed they say that they don't have appointment now and I would still have to keep paying. When I still havnt been seen.

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Billing Dispute [protected] Crown ordered in February was never received. Bill was prepaid. I asked for refund and was told an audit needed to be performed. That was completed in May to my $ advantage. I have received no refund, nor have I received any communication this after numerous attempts to contact Customer Service both by phone and email. Their phone...

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3:44 pm EDT
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Western Dental Services Refund

My name is Miguel Salgado

Because of their bad service and over charging for procedures I asked for a refund back in March of 2023. They claimed it would take about 30 business days to resolve. I called at the end of May and they communicated the refund would be posted that week. I called mid June and now they are claiming that it is still bing processed and it will take at least 30 more business days. It is now June of 2023 and no refund and every time I call I get excuses. I wrote to the CEO and no response what so ever. I regret ever doing business with this company and hope others understand this before doing business with them.

It is clear that the CEO doesn't care about it's customers .

Desired outcome: Just want my refund expedited

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Erin Hunga
US
Aug 24, 2023 11:18 pm EDT
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I had the exact same issue when they over charged me for a service back in January of ‘23. I had to go through H E double hockey sticks to finally get my $1000 back in April.Yep! Four months ! For their erroneous oversight. I highly suggest to all to look elsewhere for professional services.

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2:09 pm EDT
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Western Dental Services About tooth extraction

My name is Ana Pimenta

I was at the western dental office last year in October 22. I was told that I needed a bone graff however I didn’t receive it because I didn’t want to get the implant because is very expensive.

The dentist never notified on my account that I didn’t get a bone graff and now I’ve been getting charged for something that I didn’t receive. When I call the office in Hawthorne to speak with Amanda she never answered the phone. She told me they would contact me regarding my account. Also I had to go in person to speak with her. The day I had tooth extraction I waited 4 hours to see the dr when my appointment was scheduled at 930 am. This is the worse dental company ever.

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4:31 am EDT
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Western Dental Services Chipped my tooth on a regular cleaning

I came into western Dental for a regular cleaning. Before I went there I had no cavities or any oral problems. I was being upsold. I took a $320 deep clean I didn't need after turning down the same upsell I heard everyone else being given. I was being ignored in the chair as the hygienist chipped my healthy back left molar chit chatting about her vacation not even paying attention. My healthy molar is now jagged and shap. Causes me a lot of pain. I went for a general check up and left with a sharp painful left back molar. I expect a timely response. This is NOT ok. I want my money back and compensation to go-to a dentist's office that doesn't leave you worse off than when you arrived. What is going on there? I expect a response in a timely fashion. I can be reached at [protected] or [protected]. This is important. I don't want to sue. But I will. My healthy teeth came out worse.

Desired outcome: My $320 back for a "deep clean" where my tooth was chipped. A fix at another office on your dime.

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2:31 pm EDT

Western Dental Services Charge too much money, they rob you with eyes open

I was charge $2809.00 for Xray and cleaning. I gave my insurance card, Xray and cleaning are supposedly part of maintenance and should be covered. I was not aware of the cost until everything was done. Only partial cleaning was done.

Western dental should have made me aware of the cost before they start xray and cleaning.

Orthodontist was charging $500.00 just to look at my brace and $1500.00 to fix it. They rob you right in from your eyes.

These doctors have dollar sign in their eyes once a patient walks in. They don't care about the patient.

What a horrible place to go to! I will never recommend this place to anyone! stay away!

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3:14 pm EDT
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They put on brackets and bands for my daughter to only the top teeth. A few hours after she had them placed, one of her bands came off. We went in the next morning to get it fixed. The front office that there was no one there to fix it…. but then one of the girls said “wait, let me take a look, I might be able to do it”…. I don’t believe that was even part...

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2:15 am EDT
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Western Dental Services The place was dirty and the people were rude

May5, 2023 I went to my check up too have some hope I could posibly het my smile back that some one mean in my life that im no longer with took my smile away when he broke my teeth out and told me I diseved it well bad carma can bite u in the [censored] so I went to my appt and the lady at the front was very nice and helpful did the paper work and I sat and waited for them to cal me there were no people in the place and im just sitting for a good time and I I wss sitting in a chair that wasnt clean at all the wating room was so dirty and dusty the called mt back to get my exrays and the vest she had me put on wss dirty and the set smalled like old sweat the trash can was over flowimg trash the girl that took my exrays wazsnt all that nice and there was alady tjat I didnt no what she was there for the dintast didnt give a [censored] the I have med a cad he was so rude when I left there I felt dirty I will never go back there again so if your thinking a bout goimg there keep in mine its not a clean helthy place to go and rude as hell I wished I never went the not a clean place

Desired outcome: I felt dirty when i left that place

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10:10 pm EDT
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Western Dental Services Stolen gold crown by a dental assistant

On January 9, 2003 I had a gold crown removed at the Western Dental located on 1468 E. Valley Parkway, Escondido, Ca. As I was leaving I asked for my gold crown, the dental assistant whose name is Mike (I don’t know his last name) said that I couldn’t have it. That it was going to be 1st polished & that when I returned to get my new crown I then would receive it. I was all numbed up from the treatment & was tired since the appointment was after work. I was tired & wasn’t thinking straight, so I said ok & left that evening. A month later when I went to get my new crown I then asked there at the office for my gold crown. The lady who was assisting me gave me a blank stare. She had no idea what I was asking her about. She said she didn’t know anything about my gold crown. I then told her the story about the dental assistant. They then told me that Mike doesn’t originally work there at that location. He works at the office in Clairemont. She told me that perhaps my gold crown was thrown away w/ the hazmat. I became so distraught, angry & very upset. Because who throws away a piece of gold as a hazmat? The lady in the front office then explained that Mike was there that week that I was 1st treated to have my gold crown removed b/c that week they were short on staff. I swear that if I had seen Mike that day I would have physically confronted him. I’m not a person to ever get in a fight, but at that moment I felt violated. That was my piece of gold. Maybe it wasn’t worth much, but it meant a lot to me. I am now going to change dentist & plan to leave a terrible reviews on several internet websites discouraging people from ever going to Western Dental.

Desired outcome: I would like there to be consequences for this individual. They won’t tell me his full name other than the fact that this individual is named Mike. He is young & of mixed race

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4:02 am EST
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On 1/17/2023 I had all my teeth pulled, as advised by the dentist, not one of them could be salvaged.(25 teeth total) After pulling my teeth I was given a set of immediate dentures that I was told would last me forever. When they put them in, they were to big for my mouth and I couldn’t even close my mouth. I made an appointment for 2 weeks from that date...

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It is very unprofessional for the reception to sit at the front desk and ignore you when you want to check in, She was so busy laughing with a co-worker, then the phone rang and she started talking. Did not look up and say I will be with you in a minute, they make you sign a bunch of papers in the waiting room. I had a 0900am appointment, I got call in at...

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12:58 am EST

Western Dental Services Western Dental Orthodontist

They charge you for services not rendered.They talk you into opening a Care Credit Card for payment then after you pay it off they charge additional fees and also bill your insurance company. I have not been there in a year after paying them off. Paid over 7000.00 and my implants are not completed will be going to another dentist Then in December get a new bill for 3200.00. I know they been doing this to people before would like to find do out more.

Desired outcome: Refund and explanation of these additional charges that just appeared.

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11:44 am EST

Western Dental Services Fraudulent account

I was looking over my accounts for my credit and saw a new account started October 5,2022. I have not used Western Dental in about 5 years. I know that I have an outstanding balance with them, but i know i did not create this account.

I am unable to give more information as to location of services, Doctor visited and procedures complete. Please look into this and see if someone has started an account in my name. Below you will see a screen shot of account age, this is my credit report.

Thank you for your time and effort

Sincerely

Allysa Rapp

Desired outcome: Credit report cleared and contact for resolution of this problem

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Overview of Western Dental Services complaint handling

Western Dental Services reviews first appeared on Complaints Board on Jun 16, 2008. The latest review Western dental nipomo ca was posted on Jan 16, 2024. The latest complaint no service was resolved on Apr 22, 2015. Western Dental Services has an average consumer rating of 2 stars from 290 reviews. Western Dental Services has resolved 86 complaints.
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  1. Western Dental Services Contacts

  2. Western Dental Services phone numbers
    +1 (866) 319-9409
    +1 (866) 319-9409
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    Corporate Office
    +1 (800) 579-3783
    +1 (800) 579-3783
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    Customer Service
    +1 (888) 256-9976
    +1 (888) 256-9976
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    Staff
    +1 (866) 319-9409
    +1 (866) 319-9409
    Click up if you have successfully reached Western Dental Services by calling +1 (866) 319-9409 phone number 0 0 users reported that they have successfully reached Western Dental Services by calling +1 (866) 319-9409 phone number Click down if you have unsuccessfully reached Western Dental Services by calling +1 (866) 319-9409 phone number 0 0 users reported that they have UNsuccessfully reached Western Dental Services by calling +1 (866) 319-9409 phone number
    Billing Information, Arizona and California
    +1 (888) 891-2354
    +1 (888) 891-2354
    Click up if you have successfully reached Western Dental Services by calling +1 (888) 891-2354 phone number 0 0 users reported that they have successfully reached Western Dental Services by calling +1 (888) 891-2354 phone number Click down if you have unsuccessfully reached Western Dental Services by calling +1 (888) 891-2354 phone number 0 0 users reported that they have UNsuccessfully reached Western Dental Services by calling +1 (888) 891-2354 phone number
    Billing Information, Nevada
    More phone numbers
  3. Western Dental Services emails
  4. Western Dental Services address
    530 South Main Street, Orange, California, 92868, United States
  5. Western Dental Services social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 15, 2024

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