Sony

Sara B.:Thank you for contacting PlayStation, my name is Sara B. how may I assist you today?

Remember: Please do not refresh your screen as it will disconnect the chat session. Thanks!

Me:Good afternoon. I am not happy with a recent PS4 games purchase. Please help. I paid for 1 game and received the wrong one

Sara B.:I'm really sorry for the inconvenience you are experiencing with the game. I'll be more than happy to help you today.

Sara B.:In this occation we will be working with the account you started the chat with. Allow me a brief moment while I pull out your Account.

Sara B.:May I please know how would you like me to proceed with that game?

Me:I paid for the Jackbox Trilogy Party Pack but I received the Regular party pack with only 5 games. I would like a refund so that I can attempt this again.

Sara B.:For sure. I'll be happy to review your refund request today.

Sara B.:We will be working with the account you started the chat with. Before we start can you be so kind and provide the following information:

* Refund ID (This is the number provided by the Bot when you have a refund request) Did you get one?

Me:One second

Me:SUPPORT ID: 11781446

Sara B.:Thank you for the information. Can you now be so kind and provide more details about the purchase? EX:

Date and Amount of the Purchase

Me:Date: 12/24/2020

Me:Amount: 64.94

Sara B.:Thank you. Now, can you tell me if you are the owner of the payment method used for this transaction?

Me:hello?

Me:I am the owner and let me check the payment method. It is usually paypal

Sara B.:Thank you Regina. By the way, do you have access to the email address currently linked to your account? If not, can you provide a valid email address that we can use to send you confirmation?

Me:Yes, it was paypal : inspireditalics@att.net

Me:Yes, can you send it to my gamer email? [protected]@gmail.com I rarely use my sign in email

Me:sorry. [protected]@gmail.com

Me:No underscore

Sara B.:Thank you. According to our records the content has been downloaded/streamed. I'm sorry, due to the restrictions outlined in the PlayStation Store Cancellation Policy; a refund cannot be made for this transaction.

Sara B.:I was searching and I do see that you acquire and download the Trilogy.

Sara B.:I'm sorry to know you contacted us expecting refund and we were not able to fulfill your request today. I don't want to let you go without asking you; Is there anything else we can help you with?

Me:Hello?

Me:I do not have the trilogy!

Me:I paid for the trilogy and only got the party pack!

Me:I downloaded the game and we realized today that it was not the right pack, so, you have 2 choices: refund me all of my money, or refund me the amount for the remaining balance of the party pack.

Sara B.:I do see that you acquire the trilogy Regina. Can you do me a favor and Go to Settings > Users and Accounts > Other > Restore Licenses. Select Restore and wait until the operation has been completed, then try accessing your content again.

Me:I would like to show you screenshots of my purchase as well as the actual game

Me:There is no user and accounts.

Me:There is account management

Sara B.:Yes please, select Account management and then restore Licenses.

Sara B.:That should allow you to have access to the full content you purchased.

Sara B.:I dont know if there is anything else that I can do for you?

Me:Ok, I did as you asked and restored licenses. I STIL DON'T HAVE THE TRILOGY! Please refund my money so that I can attempt this again.

Sara B.:I understand you would like to get your cancellation for this content and believe me that we had made sure to check every alternative available to fulfill this but we need to stick to the cancellation policy that state: "You can cancel a digital content purchase within 14 days from the date of purchase and receive a refund, provided that you have not started downloading or streaming it.". You may find more information about our policy by checking this website: https://www.playstation.com/en-us/network/legal/cancellation-policy/

Me:I DID NOT GET THE GAME THAT I PAID FOR!

Me:How is that even fair? I made a purchase for a specific game, you see the actual name of the game that I purchased and the price. I did not get the game, I got something completely different, you see that I got something completely different, yet, you won't refund me my money so that I can get the correct game, nor will you give me the correct game?

Sara B.:I place myself in your situation and I understand how frustrating this could be for you, unfortunately, as much as I would like to help you we are unable to provide the outcome you wish for today. I'm sorry but due to restrictions outlined on the cancellation policy shared above a refund cannot be made on this occasion.

Me:You, Sara B, are telling me that I paid for a game, did not get the game I paid for and I am stuck, is this correct?

Sara B.:I'm sorry Regina, I do see that you purchased the correct game and that the game was already downloaded and used. We are sorry since this is not the outcome you were looking for, there will be other instances in which we will be able to deliver a different resolution. Since there are no other issues or concerns that we can assist you with today, I'm deeply sorry, but I'll be in the need to discontinue this chat session. Please do not hesitate to contact us back if you ever have a different refund request and I hope on a different occasion we could fulfill your request as we care about your satisfaction. Thank you for chatting with us today and I hope that you have a wonderful rest of your day.

On friday I saw one of employees outside selling drugs I have recorded it this is not how you do business at all I don't think the owners won't like this at all I saw this with my own eyes and video on my phone I will put this on the news so the hold word will know that you have enployer selling drugs at work this will stop a lot of people buy sony product