Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Consumer Electronics Sony Upset experience bought tv
Sony

Sony review: Upset experience bought tv

S
Author of the review
3:02 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

25.09.2023 - I am liase with Soh ([protected]) to repair my company existing TV that already our of warranty. He suggest to buy the new one, which the price just not different too much with repair and I am asking if we can buy extend warranty 2+3 for that new TV. He gave discount voucher and quotation for TV and extend warranty.

05.10.2023 - I bought the TV with discount voucher and pay using credit card from Sony website and inform Soh about that. He said within 14 days after TV delivered need to inform him to purchase extended warranty. I also do not updated about my billing address which it supposed address to my company. I just using my details.

09.10.2023 - In the morning, Hasmizi ([protected]) inform me to deliver TV by that day. Sony delivery guy deliver TV to my company and I contact Soh to install the TV at existing mounted bracket. At the same time Teo ([protected]) contact me to give details to purchase extended warranty.

10.10.2023 - Soh come and told me the TV I got is different modal which more expensive (KD-65X80L) than the one that I bought (KD-65X75K). So I contact back Hasmizi inform about the wrong delivery items. I ask Hasmizi to take the wrong TV and deliver the right one to my company.

11.10.2023 - Hasmizi inform will take the wrong item and deliver the one that I bought. TV arrived around before 11am and I contact Soh for installation. Soh come for installation around 4pm - charge RM80.

At this time, I contact Soh asking to regenerate bill to my company address but he do not know to do that. I chat customer service, they say that also cannot help about that because it is my fault for not update the address for billing.

The reason why I need to change the bill to company name because I purchase the TV for company used and I want to claim back to my company. My company reject the claim because the bill stated my name, not my company name.

12.10.2023 - I contact Teo give the details for the TV, and Teo email me the quotation. This time, Teo said can pay using credit card.

17.10.2023 - I contact Teo to give link for credit card payment but he said it credit card payment only can be done at service center. So I request him invoice for our finance team to bank transfer to his company.

At evening around 4.30pm, Teo contact me said that extend warranty only for household user, company cannot purchase extended warranty.

I follow up with Soh regarding of extended warranty cannout be purchase by company and he said he will check about this.

18.10.2023 - I follow up back with Soh, Soh said company cannot purchase extended warranty. I contact Teo back because payment release already. Asking for refund and official email why company cannot purchase warranty. I cannot claim my money from company and still working on it with approval from top management in my company.

Desired outcome: lot of misleading information about wrong delivery item and extended warranty. Despite of my honesty, Sony team do not have any favour and common sense to help regenerate bill to my company address, because it do not cost Sony any lost.

View 0 more photos
More
Send message
Copy link
Report
0 comments
Add a comment

More Sony reviews & complaints

Sony - Cheating and torturing customers! 201
Sony - lucky number 89
Sony - defective product 74
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sony - Faulty Product/Horrible Customer Care 53
Sony - Sony TV Optical Block 24
Sony - Wrong packing or sealing 4
Sony - Bad post sale service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sony - Gift Card
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sony - unwillingness to return my mobile phone
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sony - junk! spend more just to lose more!
View all Sony reviews and complaints

  1. Sony Contacts

  2. Sony phone numbers
    8800 200 7667
    8800 200 7667
    Click up if you have successfully reached Sony by calling 8800 200 7667 phone number 0 0 users reported that they have successfully reached Sony by calling 8800 200 7667 phone number Click down if you have unsuccessfully reached Sony by calling 8800 200 7667 phone number 0 0 users reported that they have UNsuccessfully reached Sony by calling 8800 200 7667 phone number
    Russia
    +1 (800) 103-7799
    +1 (800) 103-7799
    Click up if you have successfully reached Sony by calling +1 (800) 103-7799 phone number 0 0 users reported that they have successfully reached Sony by calling +1 (800) 103-7799 phone number Click down if you have unsuccessfully reached Sony by calling +1 (800) 103-7799 phone number 0 0 users reported that they have UNsuccessfully reached Sony by calling +1 (800) 103-7799 phone number
    India
    180 058 8885
    180 058 8885
    Click up if you have successfully reached Sony by calling 180 058 8885 phone number 0 0 users reported that they have successfully reached Sony by calling 180 058 8885 phone number Click down if you have unsuccessfully reached Sony by calling 180 058 8885 phone number 0 0 users reported that they have UNsuccessfully reached Sony by calling 180 058 8885 phone number
    Vietman
    +81 367 482 111
    +81 367 482 111
    Click up if you have successfully reached Sony by calling +81 367 482 111 phone number 0 0 users reported that they have successfully reached Sony by calling +81 367 482 111 phone number Click down if you have unsuccessfully reached Sony by calling +81 367 482 111 phone number 0 0 users reported that they have UNsuccessfully reached Sony by calling +81 367 482 111 phone number
    Japan
    +1 (888) 476-6972
    +1 (888) 476-6972
    Click up if you have successfully reached Sony by calling +1 (888) 476-6972 phone number 0 0 users reported that they have successfully reached Sony by calling +1 (888) 476-6972 phone number Click down if you have unsuccessfully reached Sony by calling +1 (888) 476-6972 phone number 0 0 users reported that they have UNsuccessfully reached Sony by calling +1 (888) 476-6972 phone number
    United States
    +1 (877) 899-7669
    +1 (877) 899-7669
    Click up if you have successfully reached Sony by calling +1 (877) 899-7669 phone number 0 0 users reported that they have successfully reached Sony by calling +1 (877) 899-7669 phone number Click down if you have unsuccessfully reached Sony by calling +1 (877) 899-7669 phone number 0 0 users reported that they have UNsuccessfully reached Sony by calling +1 (877) 899-7669 phone number
    Canada
    +44 207 365 2810
    +44 207 365 2810
    Click up if you have successfully reached Sony by calling +44 207 365 2810 phone number 0 0 users reported that they have successfully reached Sony by calling +44 207 365 2810 phone number Click down if you have unsuccessfully reached Sony by calling +44 207 365 2810 phone number 0 0 users reported that they have UNsuccessfully reached Sony by calling +44 207 365 2810 phone number
    United Kingdom
    +353 14 073 341
    +353 14 073 341
    Click up if you have successfully reached Sony by calling +353 14 073 341 phone number 0 0 users reported that they have successfully reached Sony by calling +353 14 073 341 phone number Click down if you have unsuccessfully reached Sony by calling +353 14 073 341 phone number 0 0 users reported that they have UNsuccessfully reached Sony by calling +353 14 073 341 phone number
    Ireland
    +61 130 013 7669
    +61 130 013 7669
    Click up if you have successfully reached Sony by calling +61 130 013 7669 phone number 0 0 users reported that they have successfully reached Sony by calling +61 130 013 7669 phone number Click down if you have unsuccessfully reached Sony by calling +61 130 013 7669 phone number 0 0 users reported that they have UNsuccessfully reached Sony by calling +61 130 013 7669 phone number
    Australia
    +64 800 766 969
    +64 800 766 969
    Click up if you have successfully reached Sony by calling +64 800 766 969 phone number 0 0 users reported that they have successfully reached Sony by calling +64 800 766 969 phone number Click down if you have unsuccessfully reached Sony by calling +64 800 766 969 phone number 0 0 users reported that they have UNsuccessfully reached Sony by calling +64 800 766 969 phone number
    New Zealand
    +43 179 567 639
    +43 179 567 639
    Click up if you have successfully reached Sony by calling +43 179 567 639 phone number 0 0 users reported that they have successfully reached Sony by calling +43 179 567 639 phone number Click down if you have unsuccessfully reached Sony by calling +43 179 567 639 phone number 0 0 users reported that they have UNsuccessfully reached Sony by calling +43 179 567 639 phone number
    Austria
    +32 27 131 626
    +32 27 131 626
    Click up if you have successfully reached Sony by calling +32 27 131 626 phone number 0 0 users reported that they have successfully reached Sony by calling +32 27 131 626 phone number Click down if you have unsuccessfully reached Sony by calling +32 27 131 626 phone number 0 0 users reported that they have UNsuccessfully reached Sony by calling +32 27 131 626 phone number
    Belgium
    +45 38 322 724
    +45 38 322 724
    Click up if you have successfully reached Sony by calling +45 38 322 724 phone number 0 0 users reported that they have successfully reached Sony by calling +45 38 322 724 phone number Click down if you have unsuccessfully reached Sony by calling +45 38 322 724 phone number 0 0 users reported that they have UNsuccessfully reached Sony by calling +45 38 322 724 phone number
    Denmark
    +33 155 695 127
    +33 155 695 127
    Click up if you have successfully reached Sony by calling +33 155 695 127 phone number 0 0 users reported that they have successfully reached Sony by calling +33 155 695 127 phone number Click down if you have unsuccessfully reached Sony by calling +33 155 695 127 phone number 0 0 users reported that they have UNsuccessfully reached Sony by calling +33 155 695 127 phone number
    France
    +49 699 508 6319
    +49 699 508 6319
    Click up if you have successfully reached Sony by calling +49 699 508 6319 phone number 0 0 users reported that they have successfully reached Sony by calling +49 699 508 6319 phone number Click down if you have unsuccessfully reached Sony by calling +49 699 508 6319 phone number 0 0 users reported that they have UNsuccessfully reached Sony by calling +49 699 508 6319 phone number
    Germany
    +39 269 682 104
    +39 269 682 104
    Click up if you have successfully reached Sony by calling +39 269 682 104 phone number 1 1 users reported that they have successfully reached Sony by calling +39 269 682 104 phone number Click down if you have unsuccessfully reached Sony by calling +39 269 682 104 phone number 0 0 users reported that they have UNsuccessfully reached Sony by calling +39 269 682 104 phone number
    100%
    Confidence score
    Italy
    +31 203 469 524
    +31 203 469 524
    Click up if you have successfully reached Sony by calling +31 203 469 524 phone number 0 0 users reported that they have successfully reached Sony by calling +31 203 469 524 phone number Click down if you have unsuccessfully reached Sony by calling +31 203 469 524 phone number 0 0 users reported that they have UNsuccessfully reached Sony by calling +31 203 469 524 phone number
    Netherlands
    +47 23 162 592
    +47 23 162 592
    Click up if you have successfully reached Sony by calling +47 23 162 592 phone number 0 0 users reported that they have successfully reached Sony by calling +47 23 162 592 phone number Click down if you have unsuccessfully reached Sony by calling +47 23 162 592 phone number 0 0 users reported that they have UNsuccessfully reached Sony by calling +47 23 162 592 phone number
    Norway
    +351 214 154 414
    +351 214 154 414
    Click up if you have successfully reached Sony by calling +351 214 154 414 phone number 0 0 users reported that they have successfully reached Sony by calling +351 214 154 414 phone number Click down if you have unsuccessfully reached Sony by calling +351 214 154 414 phone number 0 0 users reported that they have UNsuccessfully reached Sony by calling +351 214 154 414 phone number
    Portugal
    +34 917 496 388
    +34 917 496 388
    Click up if you have successfully reached Sony by calling +34 917 496 388 phone number 0 0 users reported that they have successfully reached Sony by calling +34 917 496 388 phone number Click down if you have unsuccessfully reached Sony by calling +34 917 496 388 phone number 0 0 users reported that they have UNsuccessfully reached Sony by calling +34 917 496 388 phone number
    Spain
    +46 858 769 220
    +46 858 769 220
    Click up if you have successfully reached Sony by calling +46 858 769 220 phone number 0 0 users reported that they have successfully reached Sony by calling +46 858 769 220 phone number Click down if you have unsuccessfully reached Sony by calling +46 858 769 220 phone number 0 0 users reported that they have UNsuccessfully reached Sony by calling +46 858 769 220 phone number
    Sweden
    +41 227 614 182
    +41 227 614 182
    Click up if you have successfully reached Sony by calling +41 227 614 182 phone number 0 0 users reported that they have successfully reached Sony by calling +41 227 614 182 phone number Click down if you have unsuccessfully reached Sony by calling +41 227 614 182 phone number 0 0 users reported that they have UNsuccessfully reached Sony by calling +41 227 614 182 phone number
    Switzerland
    +90 212 473 7777
    +90 212 473 7777
    Click up if you have successfully reached Sony by calling +90 212 473 7777 phone number 0 0 users reported that they have successfully reached Sony by calling +90 212 473 7777 phone number Click down if you have unsuccessfully reached Sony by calling +90 212 473 7777 phone number 0 0 users reported that they have UNsuccessfully reached Sony by calling +90 212 473 7777 phone number
    Turkey
    +86 400 810 9000
    +86 400 810 9000
    Click up if you have successfully reached Sony by calling +86 400 810 9000 phone number 0 0 users reported that they have successfully reached Sony by calling +86 400 810 9000 phone number Click down if you have unsuccessfully reached Sony by calling +86 400 810 9000 phone number 0 0 users reported that they have UNsuccessfully reached Sony by calling +86 400 810 9000 phone number
    China
    +852 28 335 129
    +852 28 335 129
    Click up if you have successfully reached Sony by calling +852 28 335 129 phone number 0 0 users reported that they have successfully reached Sony by calling +852 28 335 129 phone number Click down if you have unsuccessfully reached Sony by calling +852 28 335 129 phone number 0 0 users reported that they have UNsuccessfully reached Sony by calling +852 28 335 129 phone number
    Hong Kong
    +60 130 088 1233
    +60 130 088 1233
    Click up if you have successfully reached Sony by calling +60 130 088 1233 phone number 0 0 users reported that they have successfully reached Sony by calling +60 130 088 1233 phone number Click down if you have unsuccessfully reached Sony by calling +60 130 088 1233 phone number 0 0 users reported that they have UNsuccessfully reached Sony by calling +60 130 088 1233 phone number
    Malaysia
    +63 28 787 600
    +63 28 787 600
    Click up if you have successfully reached Sony by calling +63 28 787 600 phone number 0 0 users reported that they have successfully reached Sony by calling +63 28 787 600 phone number Click down if you have unsuccessfully reached Sony by calling +63 28 787 600 phone number 0 0 users reported that they have UNsuccessfully reached Sony by calling +63 28 787 600 phone number
    Philippines
    +82 15 880 911
    +82 15 880 911
    Click up if you have successfully reached Sony by calling +82 15 880 911 phone number 0 0 users reported that they have successfully reached Sony by calling +82 15 880 911 phone number Click down if you have unsuccessfully reached Sony by calling +82 15 880 911 phone number 0 0 users reported that they have UNsuccessfully reached Sony by calling +82 15 880 911 phone number
    South Korea
    +66 27 156 100
    +66 27 156 100
    Click up if you have successfully reached Sony by calling +66 27 156 100 phone number 0 0 users reported that they have successfully reached Sony by calling +66 27 156 100 phone number Click down if you have unsuccessfully reached Sony by calling +66 27 156 100 phone number 0 0 users reported that they have UNsuccessfully reached Sony by calling +66 27 156 100 phone number
    Thailand
    +971 800 7669
    +971 800 7669
    Click up if you have successfully reached Sony by calling +971 800 7669 phone number 2 2 users reported that they have successfully reached Sony by calling +971 800 7669 phone number Click down if you have unsuccessfully reached Sony by calling +971 800 7669 phone number 0 0 users reported that they have UNsuccessfully reached Sony by calling +971 800 7669 phone number
    100%
    Confidence score
    UAE & Middle East
    More phone numbers
  3. Sony emails
  4. Sony address
    1-7-1 Konan, Minato-ku, 108-0075, Japan
  5. Sony social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Sony Category
Sony is ranked 3 among 125 companies in the Consumer Electronics category
#01 Nest Labs Nest Labs #02 Sonos Sonos #03 Sony Sony #04 LG Electronics LG Electronics #05 Philips Philips
Sony Alternatives
Sixth Avenue Electronics City 14 reviews Sansui Electric 86 reviews Philips 156 reviews Incredible Connection / JD Consumer Electronics and Appliances 59 reviews Unique Blade 7 reviews