Vons

I was recently at Vons, Santee, Ca. I specifically placed my items in frozen, cold, fragile and heavy order. I gave an insulated bag for my cold and frozen items. When I was putting the items in my car I noticed that none of my cold or frozen items were in my insulated bag. They were dispersed among my regular groceries. My pot pies were crushed by heavy bottle items. My large iced tea bottles (4) and a bottle of rubbing alcohol was in my insulated bag. I am elderly and could not lift half the bags without dispersing the groceries in other bags.

I think it would be wise to have an employee meeting especially the baggers to inform them of how to bag groceries properly. Also, to notice if the customer is elderly. I have been a customer since the store first opened in Santee.

I was picking up a prescription at Von's while driving a handicap cart. I pulled up near the wait line as the cart would not fit between the piles of boxes where is the wait line. The only person in line was a lady waiting and she told me to go ahead of her. I asked if she was sure, and she said, yes.

When I did, the blonde girl who got my prescription was very short with me and after I paid, she chided me for not waiting in line and said the next time to wait in line and not go ahead of others waiting.

I told her the lady waiting in line told me to go ahead of her. This part the blonde did not see, or hear. I was not right of her to scold me by assuming I had jumped line. I told her I would not be that rude.

Mary