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CB Grocery Stores and Market Vons Employee conduct / assault
Vons

Vons review: Employee conduct / assault 1

M
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4:47 am EDT
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Me and 15 yr old daughter was assualted in store on 04/27/2024 around 5:00pm. We were confronted by a manager of store located eastlake parkway, was accused of being someone else and that I was told never to come in the store. I just currently moved to area and never was told not to come in store. she proceeded to grab basket while me and daughter and then said we did not pay for items. The manager never asked to see reciept or find out which register we went through just started to grab basket I tried telling her she has mistaken me for someone else and she became more irate. she then proceed to tell us to get some of the things and to leave the store on goes were looking and starting to comment on the way the way we were being treated as I attempted to grab items out cart because employee was holding it I was grabbed by employees friend hit and thrown to ground my daughter was trying to stop attacker he grabbed her hair and threw her to the ground while this was going on your employee stood and video taped with phone and attacker said to her he was tired of her gettting harrass before the police could arrive attacker walks away. Patron heard the hit and began recording everything after retrieving my daughter from ground we were asked by on lookers were we ok meanwhile the employee picking food up that were knocked out or hands when were thrown by employees friend to the ground patrons called police not employee and she witnessed everything recorded it on her phone] we were standing inside the door awaiting for the police and making sure my daughter was ok when your employee said to me if we needed food we should go get food stamps and tells us to leave strore, we were so afraid we just left without any food items the patron that supplied us with video said she attempted to go in and ask the manager what happened and was yelled at an told the store has nothing to do with and leave store. when i contacted police and they came to speak with me about incident the only thing they were told was that i was shoplifting and were not proviced with video your employee took to help catch the person that assualted me and my daughter we provided a video she also did not tell them she knew the attacker

Desired outcome: please respond to this incident within a timely manner to discuss the way this may be resolved

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Update by Michelle Moore
May 15, 2024 3:47 pm EDT

Thank I'm currently looking for an attorney I reached out to Vons and contacted police

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C. Jacobs
May 15, 2024 5:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Consider contacting a lawyer to explore your legal options, especially since there was physical violence involved. Make sure to save all videos and documentation related to the incident. Additionally, reach out to Vons' corporate office with a detailed account of what happened, including the videos, and demand an investigation. It might also be helpful to file a formal police report if you haven't done so already, to ensure there's an official record of the assault. Sharing your experience on social media and review sites could also bring more attention to the issue.

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