Vons’s earns a 1.1-star rating from 681 reviews, showing that the majority of shoppers are dissatisfied with grocery purchases.
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Bulling
It"s mostly about the store empolyees. They purposely ring me inwhich I hav e to wait my turn again, bag groceries and make the bags very heavy, make you wait for long periods of time for service in Customer Service Area, rude raising their vocies, take other customers first eventho I was standing at the counter first.
Just for U tag on merchandise but not in COUPONS and DEALS. Have to take a photo and show to cashier who complains about it making it look like its my FAULT, wants me to load it to my card. WHAT! HEY NUCKLEHEAD IF YOUR COMPANY TOOK OFF THE TAG OR HAD THAT ITEM ON THE JUST 4 YOU I WOULDN'T TAKE A PHOTO OF IT.
Albertsons in Tujunga,CA 91042
Recommendation: LETTER TO CORPORATE OFFICE
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Pros
- Wide grocery selection
- Convenient online shopping
- Regular promotional deals
- Pharmacy services available
- Fresh produce & bakery
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Cons
- Limited geographic reach compared to national chains
- Higher prices than discount grocers
- Less diverse product selection than larger competitors
- Online shopping experience lags behind industry leaders
Vons Complaints 680
Employee conduct / assault
Me and 15 yr old daughter was assualted in store on 04/27/2024 around 5:00pm. We were confronted by a manager of store located eastlake parkway, was accused of being someone else and that I was told never to come in the store. I just currently moved to area and never was told not to come in store. she proceeded to grab basket while me and daughter and then...
Read full review of Vons and 1 commentLack of customer service by floral department
Hello, I am writing to you about an experience I had at your store in Temescal valley ca. I needed a floral arrangement and knowing that Vons has good floral departments I stopped at your store at 11800 De Palma rd. to get a nice floral arrangement. I walked in, picked out what I wanted and went to the floral counter. I saw 2 people blowing up balloon...
Read full review of VonsTuna fish packed in water
30 years ago I purchased a can of signature tune packed in water. My boyfriend at that time is and was allergic to Peas, lentils and hummus. I made him a sandwich with your tuna and he went into Anaphylaxis shock. lucky a nurse was close by and administered an eppy pen and he came out of his shock. I spoke to the store manager and he apologized. He said the...
Read full review of VonsIs Vons Legit?
Vons earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Vons. The company provides a physical address, 4 phone numbers, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Vons's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Vons.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Vons and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Vons has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 680 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Vons. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Security guard
Your security guard ran out of the store in ran up to me Yelling at me what you gonna do what you gonna do when you're going to shoot me with occasionally you gotta do all this a little bit. You're a big bad man, huh he scared the s*** out of me Do anything to him? I don't know what the f*** y** just wanted to do. All I know is that he should not work for...
Read full review of VonsInconsistent customer service
Why is it so difficult for so many employees at the Vons store in San Luis Obispo to say "hello" and "thank you". Service at that store is so inconsistent. The remodel is wonderful but I prefer shopping a other grocery stores in town because of their consistently good customer service. I was at the Vons San Luis Obispo store on 2/13/2013 and my cashier...
Read full review of VonsEmployee's behavior
Agoura Hills Vons on Jan-8 there was an incident between one of the employees and myself. I have talked with the manager that would only agreed to provide the first name of the employee claiming he is not allowed to do so. I wrote a letter to Vons complaints department providing all the info and heard nothing from them. I went to the store and that...
Read full review of VonsWon't let me choose what credit info or Paypal to use.
I have been trying to use Von's online shopping for over a week and a half.
Now I can't even sign in. I am 81 years old and I am recovering by right hip surgery and am no driving. I do online shopping. Since I have had this problem
Von's, I have been doing my shopping with Ralph's and Costco with no problem.
What can I do about this? Customer Service has not be able to help me.
Everytime I call, I speak with a different person and have to repeat my problem all over again. Has something to with that I have two accounts. Please help me!
Desired outcome: I want to be able to shop at Von's without having not to be able to use onlline shopping
Confidential Information Hidden: This section contains confidential information visible to verified Vons representatives only. If you are affiliated with Vons, please claim your business to access these details.
Security
Went to the store tonight , same store I been going to for years and purchases the 10 for $10 deal that ends tonight , with a cashier . I realized I forgot my dish it eats gummy bears for a class project and proceeded to pay for my current items and then went to grab one bag of gummy bears . Seeing that the self check out was empty , I rang myself up for...
Pharmacy - medication pick up - pharmacy denying my medical coverage
Hello, I regularly go to the Vons pharmacy at 7895 Highland Village Place, San Diego, CA 92129. Few times during this year, this pharmacy stated that they are not seeing any medical coverage for me in spite of me giving my insurance id to them. I called my pharmacy benefits company and my health plan few times when they stated I am active. Upon talking...
Read full review of VonsChicken wings / meat department
01/19/24 - Before i went to Vons on Avenue L in Lancaster, CA, i called first. First call is at 1:16 PM i chose Customer Service. The phone rang for 1 minute but no amswer. I called again at 1:17 PM and chose the Meat Dept. I asked the guy who answered if they have the 4-5 lbs bag of Uncooked Chicken Wings $5 Special since it’s a Friday. The guy said “Let...
Associate - Vince - eyeglass/tall
On 12/9 I stopped by to ask Flu Shot. My bag was full because I shopped other stores & purchased some sushi. I covered my bag with Vons Flyers to avoid direct Sun on sushi the way back home. After asking about Flu Shot I passed one of open register. Vince approached me ‘why u covered?” Then asked me what is this pointing the sushi. Then Vince asked...
Read full review of VonsManagement service
I have never seen a more disrespectful store director. I had an employee helping me and not only did the store director not properly pull him aside to converse with him about his personal issues; they started yelling at them in front of employees and customers about their personal business. I found that highly rude and disrespectful for a director of all people to be doing in public at a store. The employee didn’t even finish helping me cause I could see they were visibly distraught and embarrassed at the confrontation. I really hope that Vons reaches out because that was the worst thing I have seen from a person in charge and it highly discouraged me from coming back to this location.
Desired outcome: Possibly reach out and take care of the director. They show a total abuse of power; seems very emotion based in terms of treatment of employees.
Self checkout front desk
Date 11/23/2023 at 10:53am I paid my merchandise at the self checkout. I was walking out when I almost slipped and I stopped and looked down and a clear plastic bag on the floor under my foot. Three of your employees standing right in front of where the bag was not one of them picked it up and try to make your a safe place to walk. You have three irresponsible employees who will not make your store safe and free from hazards like if they wanted me to slip and fall on purpose. I would like to shop in a safe and Hazzard free store where I don't have to be worried about danger.
Desired outcome: Please discipline your employees. Train your employees to keep a safe store for customers.
Please make your store safe and free from hazards. Train your employees to pick up anything that may cause a slip and fall.
Grocery baggers
I was recently at Vons, Santee, Ca. I specifically placed my items in frozen, cold, fragile and heavy order. I gave an insulated bag for my cold and frozen items. When I was putting the items in my car I noticed that none of my cold or frozen items were in my insulated bag. They were dispersed among my regular groceries. My pot pies were crushed by heavy...
Read full review of VonsVery poor service attitude towards a loyal customer by one of the assistant managers ! ers ! ers
My wife and I went to the VONS store 2131 on wednesday,10-11-2023 to pick up some lottery tickets at around 6:40 PM. The assistant manager on duty was not happy to see us, and she (I think her name is Jennefer) was shouting at me that I have to wait for her to check out several customers first with a new chexk-out lane. My wife and I were embarrassed by her...
Read full review of VonsRacial profiling at the Vons at 3rd and Vermont
To whom it may concern hopefully management, I have been a loyal customer at the Vons at 3rd and Vermont store consistently for the last four years since moving to LA. I shop twice or more times per week at this store. I spend 80% or more of my grocery budget at Vons. Recently I have noticed that I have become a subject of racial profiling while shopping...
Read full review of VonsStore #2176 4.39pm cashier Miksyla Digital coupons not working And customer service was outrageous
I went to Store #2176 on Chapman in Garden Grove CA at 4.39pm the cashier Miksyla. I had the checker scan my QR member code. I have the following issue just about every time I use the digital coupons. It might be everytime as I don't always catch it I noticed right away that one of the digital coupons didn't come off. So checker refunded and rerung them...
Read full review of VonsKaren, a checker at Vons Store 228, Montrose, CA 91020
On 9/22/23 arount 3 pm I pirchased a pork loin that was on sale for $4.99 a pound for members. When I was in the meat section I asked the butcher, who was putting out meat, if the pork loin I showed him was on sale. He said it was. I also asked him if they would give me the sale price at the register as it wasn't listed on the label. He said they would...
Read full review of VonsManagement/coupons
I took the time out of my day on monday, sept 11thand have heard nothing.. I have shopped at the torrance store for 20 plus years, just about every fri of every week. I am seriously questioning my consumer dedication!, I am looking at the results on your website and reading the ratings which gives me a clue as to no response!. I have personally worked in...
Read full review of VonsCashier
9/16/23 On Friday 9/15/23, I went shopping at my local Vons Store #2033 4500 Coffee Road, Bakersfield California. I was shopping getting my Just 4 U items and trying to "clip" items from app on my phone. I couldn't get an item to accept, so this nice person Jennifer seen me in the isle with my ad trying to get it to work, she stopped and tried to get...
Read full review of VonsAbout Vons
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3. Writing the title:
- Summarize the main issue with Vons in the 'Complaint Title' section. Be concise yet descriptive.
4. Detailing the experience:
- Provide detailed information about your experience with Vons. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.
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- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.
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Overview of Vons complaint handling
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Vons Contacts
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Vons phone numbers+1 (877) 723-3929+1 (877) 723-3929Click up if you have successfully reached Vons by calling +1 (877) 723-3929 phone number 0 0 users reported that they have successfully reached Vons by calling +1 (877) 723-3929 phone number Click down if you have unsuccessfully reached Vons by calling +1 (877) 723-3929 phone number 0 0 users reported that they have UNsuccessfully reached Vons by calling +1 (877) 723-3929 phone numberDisabled Services Issues+1 (877) 505-4040+1 (877) 505-4040Click up if you have successfully reached Vons by calling +1 (877) 505-4040 phone number 0 0 users reported that they have successfully reached Vons by calling +1 (877) 505-4040 phone number Click down if you have unsuccessfully reached Vons by calling +1 (877) 505-4040 phone number 0 0 users reported that they have UNsuccessfully reached Vons by calling +1 (877) 505-4040 phone numberGrocery Delivery+1 (714) 300-6131+1 (714) 300-6131Click up if you have successfully reached Vons by calling +1 (714) 300-6131 phone number 0 0 users reported that they have successfully reached Vons by calling +1 (714) 300-6131 phone number Click down if you have unsuccessfully reached Vons by calling +1 (714) 300-6131 phone number 0 0 users reported that they have UNsuccessfully reached Vons by calling +1 (714) 300-6131 phone numberMedia Contact+1 (714) 300-6786+1 (714) 300-6786Click up if you have successfully reached Vons by calling +1 (714) 300-6786 phone number 0 0 users reported that they have successfully reached Vons by calling +1 (714) 300-6786 phone number Click down if you have unsuccessfully reached Vons by calling +1 (714) 300-6786 phone number 0 0 users reported that they have UNsuccessfully reached Vons by calling +1 (714) 300-6786 phone numberMedia Contact
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Vons emailsdeliverysupport@vons.com100%Confidence score: 100%Support
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Vons address618 Michillinda Ave., Arcadia, California, 91007-6300, United States
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Vons social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 15, 2024
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