Boston Market

Boston market has the worse customer service there is... The phone numbers listed for their corporate offices are a joke... It is actually a voice mail that you the customer has to leave a message... No one ever calls you back... You can never get a live person to deal with the customer service problems you convey to them... The restaurant always makes mistakes in the order for delivery; and, the only way to correct this, is to actually go to the restaurant... If you wanted delivery, why would you want to have to go to the restaurant and drive there to correct the restaurant's mistake... When you join the rewards program, upon purchase, you acquire points for free meals... Well, you don't always get the points you have earned upon purchase... I have been waiting over a month for two meals that were never accounted for...in fact, the boston market system, removed 160 points, by mistake, and a woman by the name of shannon, who left a great deal to be desired, told me that there was nothing they could do and nothing they would do... Nor would they compensate for boston market's mistakes, not even a coupon in lieu of losing all those points and never getting the earned points on the two meals... Boston market keeps their customers at bay and arm's length... The customer has to live with the mistakes that boston market makes... If boston market can't reinstate my points and give me my missing points, they could have given a coupon for a free meal, which the points represent... Why have a rewards program... And then you have to deal with the mistakes the restaurant makes, when they put your order together... The corporate office in colorado and the local restaurant #1007, in hallandale, florida need a going over when it comes to public relations dealing with customers... You can't even reach corporate with they system they have... You leave a message as indicated and that is as far as it goes... Boston market does not interact with customers whatsoever... The miami herald at one time had a column called action line... It is too bad that action line isn't around anymore, because they put heat under these type of businesses and got results... Boston market just ignores their customers...

Hello, My name is Ioulia. I'm delivery driver for Door Dash. I write all this because I am extremely dissatisfied with the service from your worker in the store located 1075 N Academy Blvd, Colorado Springs, CO last night Nov -1-2019, 8.37 pm. I went to pick up an order from the same place and no one paid attention to me being there, but when another woman who was a customer came in, she was immediately served. I asked why they serve the next customer when I'm before and she told me I'm not a customer. This response angered me a lot but I waited patiently for them to prepare my order, which took them a long time. The same worker hung around deliberately to slow me down as much as possible. They even wrote on the board that the order was ready on time and I was still waiting. It was very difficult to get the job done on time. I asked for her name, but she turned her back on me and didn't want to tell me. She had blond hair and was working on the evening of November 1st, so you know who she is. I was very much affected by the service attitude and this is not the first time. This store is probably the only one I enter without desire. We always wait a long time. They just told me why, because we are not customers. My question is: Do you agree with this? How will you solve this problem? what measures will you take against the person who made fun of me? By which time delivery drivers will have to wait for incoming customers to be served first? Thanks for your time. Ioulia Velkova email: [protected]@yahoo.com