Menu
For Business Write a review File a complaint
CB Drug Store CVS 511 Monroe Turnpike, Monroe, CT, 06468, US
CVS company logo
CVS
reviews & complaints
CVS company logo

CVS

511 Monroe Turnpike, Monroe, CT, 06468, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Website
Phone number
Category
Working hours
Mon
8:00 am - 10:00 pm
Tue
8:00 am - 10:00 pm
Wed
8:00 am - 10:00 pm
Thu
8:00 am - 10:00 pm
Fri
8:00 am - 10:00 pm
Sat
8:00 am - 10:00 pm
Sun
8:00 am - 10:00 pm
ComplaintsBoard
H
6:23 pm EDT

CVS - RX fulfillment

10.2.23. Shih Tzu has very deep eye ulcer and needs drops 8 times per day. Called CVS to ascertain that product was available prior to contacting Vet Hospital 1.3 hours away. CVS said that product was in stock. Had Vet Hospital call in RX for Atropine Eye Drops 1%, 5 ml which I was currently using. Went to pick up. Waited 25 minutes. Was told that they didn't allow Good Rx for PETS. Mentioned that I had picked up a pet Rx earlier at a local supermarket and they had no problem. Was told that it was CVS policy. I asked what was the difference and tech just shrugged. Please make your users aware of CVS Discriminatory Policies Towards Pets and Their Owners. On your site, the Atropine Eye Drops 1%, 5 ml is listed for $20.25. I paid $24.49 and it was only when I returned home and opened the bag, that I realized they had given me 2-2 ml bottles for that price which means that unknown to me, I was shorted 1 ml and paid excess. With your coupon, I would have paid $4.05 per ml. Instead, CVS had me pay $24.49 or $6.12 per ml, a significant difference. I would like an acknowledgment of this email and a response from you company. I feel take in by a 'bait and switch'. Thanks for your attention to this matter.

Desired outcome: A refund of $6.12 as well as an explanation as to how this situation will be resolved nationally going forward.

Read full review of CVS and 1 comment
Hide full review
1 comment
Add a comment
GoodRx
GoodRx
US
Oct 02, 2023 7:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Our GoodRx support team would be happy to contact CVS on your behalf. Please give them a call at [protected]. They're available Mon-Sun, from 6 AM to 9 PM CT.

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.