CVS

To whom it may concern,

On a consistent basis there are individuals that are selling illegal drugs and cigarettes in front and on the side of your store located at 3031 14th Street NW. This makes your store unsafe. I have to travel to a CVS that is over 3 miles away just to get my prescription or pay 9.00 to have it delivered. This is unacceptable when I have a CVS store right in my neighborhood. The picture that is attached will show you what is going on by your store on a consistent basis. The two older gentleman and the younger gentleman in the red and white shoe are the one who are selling the illegal cigarettes and drugs.

On Oct 22, 2022 , there are a group of African American men that like to sell cigarettes and drugs around your store. I have on numerous occasions sent complaints about this. It is very unsafe for me and my children to come into your store. I have to travel over 2 miles to shop at your store. I have had my prescription sent to a safe location. This is very concerning to me .

This CVS is unsafe to shop at it has on a consistent basis people selling drugs and illegal cigarettes on both sides of this location on the Irving Street NW side and the 14th street NW . Something needs to be done . I have to travel to

DuPont circle to pick up my

Medication because of the illegal activity that takes place in front of your store. It has been several stabbing by this location.

The store that is located at 3031 14th street NW, has an unsafe entrance. There are African Americans consistently sitting out there selling drugs and cigarettes in front and on the side of your store. This is very unsafe as there has been shooting and stabbing around your store. They are using your shipping crates as seats. As you can see from the picture drugs are being sold.

Good Evening,

On numerous occasions I have went to this store. Before even walking into the store I noticed that you have African American males selling illegal drugs and cigarettes in front of your store. This makes it unsafe to even want to enter . This is very dangerous and unsafe. I also noticed that they are taking you delivery crates and using them as chairs to sit on.

This is to make a statement of dissatisfaction of service and helpfulness of your pharmacy staff. I have been trying to fill a prescription for Alprazolam, this medication has been used for myself for years, and is very helpful. Originally the prescription was denied by OptumRX, I appealed it and was approved receiving a call from OptumRX that is was ready for them to fill. I waited 2 days and nothing happened. So, I called the pharmacy again today, and spoke to the same pharmacist Mirtha Morris which is just plain RUDE. She said she tried and the computer would not let her. Therefor I called again to OptumRX and they said the pharmacy needed to call. I then got myself together and walked to the pharmacy again. Told the front staff I needed it filled and they needed to call. Mirtha overheard as she usually interjects from here "throne". Told me to take a seat, after several minutes she finally came and told me that they would only approve the prescription for 30 pills for 30 days, I take this 2 to 3 times daily. I was so tired I just said fill it. Mirtha is not at all what I thought CVS represented with helpful and kind staff. After getting home tonight, I called OptumRX AGAIN, I was told it was approved for 2 times a day. Why I was told by Mirtha something completely different is unknown to me. I am exhausted with fighting between CVS Pharmacy, Dr. Jones and OptumRX to get my regular prescription filled. OptumRX gave me a number to give to CVS Pharmacy to get the right dosage filled. I should not have to be running around on my cane trying to get Mirtha on the same page with the Insurance Company. I expect better service/HELP than I have received over the past few weeks. Please contact this Pharmacy and person to remedy there service issues. Also, please have the pharmacy call 1-877-889-6510 for the approval of the rest of my prescription.

You can contact me @
Earl Steven Stout
744 Girard Str, NW #211
Washington, DC 20001
[protected] cell
[protected]@gmail.com