Enterprise Rent-A-Car reviews and complaints 1
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Enterprise Rent-A-Car - locksmith fee
This concerns Rental Agreement # 579436 on March 14, 2019 which started in Fort Lauderdale.
When I was inspecting the car, the Enterprise agent had deposited the key fob in the car and while I was signing the papers outside, somehow, the drivers door closed and I was locked out before having set foot inside. A locksmith was called and I was informed there would be a $25 charge.
I am asking for a refund based on the fact that the agent should not have left the key in the car without my being inside given the new safety devices built into the key fob. Enterprise admitted this had never happened before then they should acknowledge their procedure was faulty.
I sent an email to the Enterprise office on 3/20/19 saying essentially the same thing but I have not received a reply.
The complaint has been investigated and resolved to the customer's satisfaction.
We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to Care@Enterprise.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.
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