Eyeglass World

I bought a pair of frames that I requested for the prescription to be inserted into. I took the pair to Eyeglass World and was told that their system was down and that I could leave the frames and someone would call me back once the system was back up and that I could pay the charge over the phone. I never received a call but a call was placed to my daughter. My daughter stated that the rep told her that she could pay the fee. My daughter paid the fee. Fast-forward.. It has been 3 weeks and still no call as to the glassed being ready for pickup. I called and the rep by the name of Kenyatta stated that she didn't know where the glasses were and that she would have to research to find them and call me back. I waited 3 hours for the callback that I never received and I called back only to be told that the glasses were found and that they didn't have a record of a payment. The rep was very nonchalant about the situation and didn't show any empathy as to their mistake. I purchased the frames for my granddaughter and I am very upset as to how careless the original rep was with the handling of them. I have been a customer for a few years now and I have never had this type of problem. These are employees that I have never dealt with before and I think they need further training on how to assist customers properly, especially when it's an error on their behalf. It elevates the customers anger when they are told that they are too busy to fix a problem that they created which is what I was told when I called back. I am a very disappointed customer.