Variety Wholesalers

Referring to the Maxway on Normandy Boulevard in Jacksonville, Florida 32205: I enjoyed shopping there three times, but the one time I had a return to make, I was shocked at the horrible customer service I received! I was treated like dirt. I had the receipt and tag for a pair of jeans that did not fit my son, but as soon as the clerk saw me getting them out of my bag, she rudely told me, in front of a line of customers, they had been worn. I informed her they had not since they were too small for my son. She asked, again, rudely, if I had the tag and receipt, to which I calmly and politely told her yes. She looked at them and said there was cat hair on them and I would have to wait for her manager, and then pushed my stuff to the side and turned her back to me to wait on other customers. "Janice" came over and, again, in front of all the other customers, the clerk loudly explained her thoughts about the jeans having been worn and having cat hair on them. I told them both calmly and politely that they had been worn long enough for my son to find out they were too small and that we have cats. Then, they both "suddenly remembered" that they have "severe" cat allergies and they proceeded to rubbing their noses and eyes and coughing loudly, shoving the jeans into a plastic bag, holding it away from them, and tying it closed, as if it contained hazardous waste. They "compassionately" asked, "What if customers have allergies?" It was as if I had brought in poison of some sort. Then, another "non-allergic" manager was called over to help. I finally got my $8 and change and then I had a bathrobe to return. I had the cardboard and ribbon it had been packed in, as well as the tag, but couldn't find my receipt. I was told I could get something of equal or higher value on that trip only. No problem. I expected that. I went to get another pair of jeans for me, knowing the size already since I had gotten a pair the same size on a previous trip. I was gone and back in no time, so, no surprise, walked up on the three talking about me. The original clerk rang up the jeans and one of the managers said, "You might want to try these on because you can't return them." I told her, "I know they fit because they are the same as the ones I'm wearing." That original clerk rang me up and said, again, rudely and loudly, "It's $1.06 difference. Are you going to be able to pay that?" Again, calmly and politely, I responded to the affirmative and pulled the cash she had just moments before given me for my return out of my pocket. I gave her $1 and a quarter, she gave me my change. The manager then had me fill out the return slip, informing me that, on this one, since I didn't have my receipt, I needed to fill out my driver license information, I was prepared for that. Once I finished, I handed the slip to the cashier, Annette, who snatched it and gave the receipt to the manager, who then wrote across it "EWOR, " which I assume means "exchange without receipt." Once again, I was informed I could not return these because I didn't have my receipt, in a way I'm sure they were hoping made me feel like a thief. I am not, however, a thief, and I did nothing wrong. And to top things off, once everything was said and done, the cashier took my items and told the manager, "Her bag is over there." They took my items and shoved them into the bag I had brought, holding it as if it had cooties and practically holding their noses as they did it. If I were an insecure person, I could have been humiliated, but I am not. If I were an unsaved person, I could have been angry and ugly, but I am not. I never raised my voice nor did I get ugly or irritated. I really was quite surprised at the way I was treated by every person I dealt with on this trip, considering I had been treated well on previous trips. Perhaps it is because it was Thanksgiving? I don't know. I'm sure they have a lot of theft there, knowing the location, but they should not treat people that way. Take them on a case by case basis. I doubt I will return to this store and I was prepared to do a lot of my holiday shopping there. I originally wrote the above review on 11-27-15 on Facebook, and now, on 12-23-15, I see my review has been negated so the only review that counts is from an employee, who gave it 5 stars. Nice.